2344

In: Other Topics

Submitted By jhenserut
Words 390
Pages 2
SOUTHWEST WATERBILL: 474.87 for 7 months

NAMES |December |January |February |March |April |May |June |TOTAL | | | | | | | | | | | |Peter |11.31 |11.31 |11.31 |11.31 |5.66 |------- |------- |50.90 | |Joyce |11.31 |11.31 |11.31 |11.31 |12.44 |6.80 |------- |64.48 | |Fred |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Jenny |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Caress |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Edmund |11.31 |11.31 |11.31 |11.31 |12.44 |13.57 |15.26 |86.51 | |Abilash |------ |------ |------ |------ |------ |6.80 |6.80 |13.60 | | | | | | | | | | | |Subtotal |67.84 |67.84 |67.84 |67.84 |67.84 |67.84 |67.84 | | |Total | | | | | | | |475.02 | |

• Please check the paperbill and online statement for the total amount 474.84 dated June 22, 2012 with customer reference number 2805052201

• We asked the landlord, David Parsons with telephone no. 01288 354939 ---- They have cleared their bills already. He suggested to call the South West Water Customer Helpline

• Questions were raised :

--- as to why the bill was listed on the address Upstairs 15 Lansdown Road (a)

---why it would raise this much higher when the first bill was only 14.64 December to 1st of March 2012. The second bill covers from 2th of March 2012 – 18 june 2012 amounting 474.87 (b)

• I called South West Water customer service: 08001691133 to verify the amount billed, the address, and why it would have skyrocketed to 320% to the first bill.

• I spoke to their eRep Alex, he explained to me the following points:

o The first bill 14.64 was only to establish a water line running in the building. So the 474.87 is from the date we have the service 10th of December until 18th of June 2012.

o Upstairs 15 Lansdown Road is the address metered to our account. The waterbill…...

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