Affinity Diagram

In: Other Topics

Submitted By rahilkalsotra
Words 2922
Pages 12
Basic Tools for Process Improvement

Module 4

AFFINITY DIAGRAM

AFFINITY DIAGRAM

1

Basic Tools for Process Improvement

What is an Affinity Diagram?
An Affinity Diagram is a tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them into groupings based on their natural relationships (Viewgraph 1). The Affinity process is often used to group ideas generated by Brainstorming.

Why should teams use the Affinity process?
The Affinity process is a good way to get people to work on a creative level to address difficult issues. It may be used in situations that are unknown or unexplored by a team, or in circumstances that seem confusing or disorganized, such as when people with diverse experiences form a new team, or when members have incomplete knowledge of the area of analysis.

When should we use the Affinity process?
The Affinity process is formalized in an Affinity Diagram and is useful when you want to (Viewgraph 2)



Sift through large volumes of data. For example, a process owner who is identifying customers and their needs might compile a very large list of unsorted data. In such a case, creating an Affinity Diagram might be helpful for organizing the data into groups. Encourage new patterns of thinking. An Affinity exercise is an excellent way to get a group of people to react on a "gut level" rather than mulling things over intellectually. Since Brainstorming is the first step in making an Affinity Diagram, the team considers all ideas from all members without criticism. This stimulus is often enough to break through traditional or entrenched thinking, enabling the team to develop a creative list of ideas.



When shouldn't we use the Affinity process?
As a rule of thumb, if less than 15 items of information have been identified, you can skip the Affinity process. Instead, you can clarify and…...

Similar Documents

Network Diagram

...level of security. The last major vulnerability that I discovered is that all of the data is in one place, in the server room. If there were a fire, even though it is on different devices, all of the data would all be destroyed. By taking multiple copies of the backups to different offsite locations, my risk of fire is diminished. By installing antivirus software onto my computer, my risk of getting a virus is diminished. ----------------------- Brandon Williams This is an audit of an existing exterior system. I conducted a vulnerability study and document all areas of concern. I also wrote a Request for Proposal (RFP) that addresses each of these specific areas identified as concerns. Network Diagram Key Graded Assignment # 1...

Words: 369 - Pages: 2

Affinity Plus

...AFFINITY PLUS (A): 1. Evaluate Affinity’s MOE framework. In your view, is this system likely to be effective in delivering value to customers? If so, how? If not, why? Member, Organization, Employee MOE is a decision making filter used by A.P. in handling members’ loans when they get into financial trouble. This new approach has moved the strategy of the Credit Union from collecting payments (until 2002, performance was measured according to financials) to building relationships based on trust with the members. The stakeholders team at Affinity Plus has pushed the concept of members-first deeply throughout the organization, empowering employees to put member-owners’ interests ahead of either the organization’s interests or their own interests: what is best for customer is best for all. The system is very effective in delivering value to customers. CU is embarking on creating solutions for its members who are delinquent and financially troubled, instead of focusing on collecting payments by calling early or even sometimes aggressively. From the standpoint of CU, those members are solely in ill-health financially at the time of borrowing and their situation will recuperate in due course once they find a solution to help its member. At the end, customer will benefit from settling his delinquency by the help of his trusted CU. 2. In your view, is MOE likely to be effective in creating value for Affinity Plus? If so, what are the specific ways in which you expect MOE......

Words: 553 - Pages: 3

Affinity Plus

...AFFINITY PLUS (A): 1. Evaluate Affinity’s MOE framework. In your view, is this system likely to be effective in delivering value to customers? If so, how? If not, why? Member, Organization, Employee MOE is a decision making filter used by A.P. in handling members’ loans when they get into financial trouble. This new approach has moved the strategy of the Credit Union from collecting payments (until 2002, performance was measured according to financials) to building relationships based on trust with the members. The stakeholders team at Affinity Plus has pushed the concept of members-first deeply throughout the organization, empowering employees to put member-owners’ interests ahead of either the organization’s interests or their own interests: what is best for customer is best for all. The system is very effective in delivering value to customers. CU is embarking on creating solutions for its members who are delinquent and financially troubled, instead of focusing on collecting payments by calling early or even sometimes aggressively. From the standpoint of CU, those members are solely in ill-health financially at the time of borrowing and their situation will recuperate in due course once they find a solution to help its member. At the end, customer will benefit from settling his delinquency by the help of his trusted CU. 2. In your view, is MOE likely to be effective in creating value for Affinity Plus? If so, what are the specific ways in which you expect MOE......

Words: 553 - Pages: 3

Scoping Diagram

...Running head: Scoping Diagram Unit 2 - Team Project Team A : GM 599 – Applied Research Project Introduction The inability of organizational leader's to effectively analyze the impact that information technology brings can be detrimental. Organizational communication in the 21st century can present unique ethical issues that require the development of new policies to address these issues. The use of email and the growth of the Internet is having a profound affect on organizational ethics.  However, this is not a new problem for organizations but it is a problem that can't be overlooked. As far back as 1998, a study documented that nearly half of the organizations polled said they had engaged in some sort of unethical action related to new technology within the last year (McDonald, 1998).  The rapid changes in technology has also made it difficult, and often unclear to define ethical behavior.  The ability to capture and store large amounts of personal data has led to a greater reliance on information systems in all aspects of life, which as increased the chances that information technology will be used unethically. Many employees have their email and Internet access monitored while at work in order for their employer to manage important company assets, but employees desire privacy. In addition, hackers have the ability to break into databases and steal customer information and use it for identity theft if organizational files are......

Words: 1312 - Pages: 6

Venn Diagrams

...Venn Diagrams " Please respond to the following: QUES: Create a story problem that demonstrates how a Venn diagram could be used to illustrate combined operation with sets. ANS: Use a Venn diagram to illustrate the following scenario: There are 40 people in a drum corp. Of the 40 people, 20 play the snare drum; 10 play the trumpet; 5 plays the cymbals. There are 5 people that play both the snare drum and cymbals; and 3 play all three instruments. How many people don’t play any instruments? QUES: Give two reasons why Venn diagrams can be useful in explaining relationships. Provide an example in which you have used a Venn diagram to study a relationship between two items or sets. ANS: The two reason I believe that a Venn diagram might be useful are in the following circumstances: 1. To illustrate two (2) groups that have different preferences, such as, Football and Basketball and; also the combination of the two (2) for the ones that prefers both. 2. To show the similarities and differences of particular concepts, objects or groups. An example where I have used a Venn diagram to study a relationship between two items has to do with a representing the similarities of two overlapping circles. “Cats” and “Animals in Africa,” where the area in which the circles overlapped provided the results for “Cats in Africa.” QUES: Imagine you are talking about your college math class over the family dinner table with your father, and he asks, “What are Venn diagrams?”......

Words: 265 - Pages: 2

Ifluence Diagram

...A NOTE ON CONSTRUCTING INFLUENCE DIAGRAMS Influence diagrams were devised as a way to graphically depicting the relationship between several elements that can affect the results of a decision. The diagram can be used as a basis for creating computer-based models that describe a system or as descriptions of mental models managers use to assess the impact of their actions, see Senge (4 ). For more information on influence diagrams see Bodily et al (1) ; Bossel(2); or Plane(3). This note explains some of the basics of influence diagrams and how to construct one. Elements of an Influence Diagram A model is a representation of a system. An influence diagram tries to capture this representation in a form that can be communicated to others. For example, managers could construct an influence diagram to explain their understanding of the system to other managers or to people developing the system on the computer. The elements of the influence diagram are (note: the appropriate color when using color graphics is shown under the symbol): Depicts an external influence (an exogenous variable) – these are variables whose values are not affected by the decision being made. For example, inflation rate is an external influence that can impact a company’s sales revenue. Depicts a decision – these are decisions made by the management. Price charged by a company for a unit of a product could be a decision variable. Depicts an...

Words: 2121 - Pages: 9

Networking Diagrams

...connections between internal and external devices, without indicating the specifics of the outside network. For example, in the hypothetical local area network pictured to the right, three personal computers and a server are connected to a switch; the server is further connected to a printer and a gateway router, which is connected via a WAN link to the Internet.[1] Depending on whether the diagram is intended for formal or informal use, certain details may be lacking and must be determined from context. For example, the sample diagram does not indicate the physical type of connection between the PCs and the switch, but since a modern LAN is depicted, Ethernet may be assumed. If the same style of line was used in a WAN (wide area network) diagram, however, it may indicate a different physical connection. At different scales diagrams may represent various levels of network granularity. At the LAN level, individual nodes may represent individual physical devices, such as hubs or file servers, while at the WAN level, individual nodes may represent entire cities. In addition, when the scope of a diagram crosses the common LAN/MAN/WAN boundaries, representative hypothetical devices may be depicted instead of showing all actually existing nodes. For example, if a network appliance is intended to be connected through the Internet to many end-user mobile devices, only a single such device may be depicted for the purposes of showing the general relationship between the appliance......

Words: 288 - Pages: 2

Class Diagram

...exceeded Dependent Claim Drug Claimant’s Health Card # Claim# Drug name Name Claimant Health Card# Fee/Charge Date of Birth (DOB) Drug name Amount eligible Dependent Health Card # Fee/Charge Registration date Prescription date Update drug cost Termination date Doctor’s name Update drug names Change date Pharmacy’s name/code Refund paid to date/ dependent) -YTD Date of last refund/dependent Add valid claims Check if drug exists Issue Drug Card Change dependent Terminate dependent Add dependent Update refund paid to date Update date of last payment Update YTD refund date Check if claimant terminated Report #4 Behavioural Model/Data Model and Class Diagram GROUP #11: Jivan Arjoon-Singh (jarjoons - 20411489) Charnjeev Grewal (c2grewal - 20403255) Bai Hui Zhu (bhzhu - 20390515) Ryan Chang (rhschang - 20350777) ...

Words: 300 - Pages: 2

Phase Diagram

...Phase diagram When f assumes a double-well form a miscibility gap which is a situation where the systems cannot take any arbitrary concentrations is observed. Figure 1 is a phase diagram which relates to the final form of f. The common tangent f defines the points of concentration with the ce1 and ce2 as the values, which is used to establish the coexistence curve in the Tc-plane as illustrated in the bimodal. The positions of concentrations are defined by equal chemical potentials which are the slope of the tangent. The stable single phase is above the bimodal area, the supplement of this area is known to states that are unstable thermodynamically. The curve indicated by spinodal is determined by inflection points cs1, cs2 of f. Metastable (f”> 0 ) and unstable (f”< 0)subareas of the curve are separated with the spinodal. If the systems is reduced below a critical temperature, it undergoes a split into two phases this is known as a homogeneous state. The path to phase division conventionally is referred as spinodal decomposition if it is an inner state of the spinodal and nucleation if it is in a metastable area or region. Phase transition The qualitative changes that occur in equilibrium state of a system and those changes act as externally imposed constraints is referred to as phase transition. The constraints may be physical quantities such as pressure, temperature, concentration or any other. In the subsequent section, I will bear in mind that a......

Words: 346 - Pages: 2

Dfd Diagram

...they authorise the receipt allocation. The computer records the cash receipt total and changes the status of the selected invoices from 'open' to 'closed' (paid). The accounts receivable clerk does this for every customer receipt on the report. 0nce all the customer receipts have been entered, the accounts receivable clerk updates the computer to record the cash receipts batch as complete. The computer automatically prints out a report that contains details of the cash receipts batch. The accounts receivable clerk attaches the cash receipts batch report to the customer receipts report and files them away. Required: a) Explore and analyze the usage of AIS in the current business processes of AB Hi-Fi using DFD context diagram, DFD level 0, DFD level 1and system flowchart....

Words: 2493 - Pages: 10

Ecd Diagram

...to give an example of how to do this. It walks you through the process of completing this task. Preparation This document draws on "Developing Entity Relationship Diagrams (ERDs)" available from the Assignment 2, Resources page. You should become familiar with that resource before going any further. The Case This document will use the same case as used in the "Developing Entity Relationship Diagrams (ERDs)" document. It is included below. A company has several departments. Each department has a supervisor and at least one employee. Employees must be assigned to at least one, but possibly more departments. At least one employee is assigned to a project, but an employee may be on vacation and not assigned to any projects. The important data fields are the names of the departments, projects, supervisors and employees, as well as the supervisor and employee number and a unique project number. You are required to: 1. Create an ERD with cardinality notation. 2. Create 3NF table designs. 3. For each of the entities identified, design tables and identify the possible candidate keys, the primary key, a probable foreign key, and potential secondary keys. 4. Use sample data to populate the fields for three records. Create the ERD This process is already shown in the "Developing Entity Relationship Diagrams (ERDs)" document. Please read through that document for an explanation of how it is done. The fully attributed ERD developed in that document is shown in Figure......

Words: 1207 - Pages: 5

Oci-Diagram

...OCI- Diagram Summary The diagram pertains to the client acquisition and the process OCI took when it came to acquiring clients. The majority of their clients were obtain from advertising. The advertising produce many applicants for OCI but many were rejected. The ones that were rejected by OCI was due to couple factors. The first factor was that OCI didn’t think the scope fit OCI objective and it wasn’t feasible in the perceptive, and it was clear why it wasn’t feasible but it could be due to club timeline. Due to these two factor many of the applicants were rejected. Another reason applicant were rejected is because OCI believed that the applicant viewed their organization as cheap labor and they would work like “worker bee”. The organization also acquired clients by personal references. The personal reference usually led to numerous applicant but it also could have the adverse effect on them if a client wasn’t satisfied with the work The diagram also focus on member recruitment which is very important. The club is on a strict timeline because all projects have to be completed by the end of the year. In order for that to happen, all officers and elected officials decision had to be done and approved by October. Member’s recruitment was based on previous member experience. Where the member had a good or bad experience would affect the increase or decrease in the number of perspective member signing up. In most case, some of the members that had a negative......

Words: 1430 - Pages: 6

Affinity Diagram

... Production floor | | Quality control | | Management | | Training | | Marketing | | Suppliers of materials | | | | | | | | | | | | | | Are machines properly calibrated? | | Do we have accurate procedures in place? | | Are productions manager setting expectations? | | Review standards for procedures | | Is our Marketing misleading? | | Do we have standards for materials? | | | | | | | | | | | | | Do we have proper equipment for boots? | | How many boots are checked on daily basis? | | Are quality managers verifying data accuracy? | | Are we training employees properly? | | Coupons and letters mailed to customers than complain | | Are we inspecting materials properly? | | | | | | | | | | | | | | Is production set up different for boots than shoes? | | Are our quality control points in the right places? | | Do we have proper oversight of management team? | | Do we need continuing training to keep standards fresh? | | New Ad campaign | | Do we have a rating system for the suppliers? | | | | | | | | | | | | | | Do we need to move staff around to accommodate boot production | | Are the proper reporting of issues occurring? | | Weekly reviews of quality reports by senior management | | On-site training instead of class training? | | New no questions asked return policy to show confidence | | What are the consequences for suppliers bringing bad supplies | | We are receiving larger than......

Words: 263 - Pages: 2

Context Diagram

...1. They are balanced. On both the Context Diagram and the Level-0 there are 2 inflows to the system from the source customer (purchases and coupons) and three outflows (reports, tailored promotions and coupons) from the system to the sink Customer 2. Decompose each of the core processes in PE Figure 6-2 and draw a new DFD for each core precesses. • Customer makes purchases through the company with or without a coupon > that then is fed to the customer database which sends promotions to the tailored customer • The Marketing Database will also send promotions to target specific tailored customers as well • The customer activity report that is generated based on the consumer’s activities generates the coupons that is send to the customer • The product database then feeds information to generate reports of consumer behavior and also send the consumers coupons based on their trend buys 3. Has the team overlooked any core processes in the same system that should be in PE Table 6-1 and PE Figure 6-2? What would they be? Add them to PE Table 6-1 and Figure 6-2. # 5. Why is it important for the team to create DFDs if they are not going to write the actual system code themselves? It is important for the team to create DFD’s because if will for them to think about the system and how the process works, such as the sources of data, how the data is used, and the information the process generate. It forces the team to know the process, which is truly essential when it...

Words: 274 - Pages: 2

Business Create an Affinity Diagram

...Given: A shoe manufacturing company is having a problem with returns and customer complaints in their boot division. Top executives are meeting to figure out what these problems in the boot division are costing the company. A. Problem statement: Our Boot department is having trouble with product returns and customer complaints. The firm may revamp the product raw materials and assess if it is due to quality or equipment issues. Also data will be collected and analysis on the most common complaints to reduce /eliminate the problem. Also explore if additional training and/or hire/replace some employees for assistance with the consumers complaints. B. 6 types of cost Management Cost- Cost management is the process by which companies control and plan the costs of doing business. This can be translated as reducing costs of production for products or services, in addition to improving value being delivered to the customer. Manufacturing cost - Manufacturing costs flow through three basic responsibility centers: the raw materials storeroom, the factory, and the finished goods storeroom. These inventory accounts are usually provided to accumulate costs as they relate to the three responsibility centers: raw material inventory, work-in-process inventory, and finished goods inventory. When goods are sold, costs are transferred from the finished goods inventory account to the cost of goods sold account. The flow of costs through the manufacturing process Utility......

Words: 320 - Pages: 2

Continua... | Скачать APK | WickedPictures After Forever XXX 720p MP4-KTR[N1C]