Allstate Insurance Co

In: Business and Management

Submitted By cmorrison400
Words 868
Pages 4
ASSIGNMENT 2: ALLSTATE INSURANCE COMPANY
BUS 520: LEADERSHIP AND ORGANZATIONAL BEHAVIOR
STRAYER UNIVERSITY
MAY 4, 2011

Within this paper I will be analyzing Allstate Insurance Company model for goal setting. While reading this assignment the reader should understand Allstate’s competitive advantage of diversity and if they have an effective goal setting process. I have several recommendations for Allstate’s high performance reward system.
According to The American Heritage Dictionary, the word diversity is defined as the state or fact of being different. Indeed, Allstate Insurance Company has prided them as being different from other insurance companies; Allstate uses diversity in the workplace to open a line of communication between upper management, employees, and workers. This creates a template for effective goal setting. They believe in affirmative action, and this shows in the diversity of agents that are employed with Allstate. Their primary goal is to provide the best customer service possible and to meet all of their customer’s insurance needs.
Allstate does not base its competitive advantage of the Diversity Index on race or gender. It is based on a much broader scale, such as age, religion, origin, disability, etc. How do you take such a diverse workforce and bring them together, leading to a more powerful way of impacting business? Start by listening to the customers. If you have a diverse combination of customers, then you should have a diverse combination of business professionals to meet their needs. Customers react to business professionals who are just like themselves. This creates a comfortable environment and gives the customer a better selection of goods and services. This keeps customers coming back again and again and it creates a more diverse clientele, because if customers are treated well and gain a good report of the business,…...

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