Automation Consulting Services

In: Business and Management

Submitted By clementcheng
Words 2416
Pages 10
Executive Summary

Automation Consulting Services (ASC) has experienced rapid and tremendous growth, resulting in several issues and problems within the company. Founders are worried the company is out of control due to the increasing business practice conflict, inconsistency in entrepreneur spirit and increase in office expenses. Thus they are considering documenting a long-term company strategy, monitoring office costs and centralizing the control in order to address these problems.
The purposes of this report are to:
· Identify and analyze the issues raised from current operating offices.
· Provide recommendations to address the problems and concerns that have been raised.
To address the issues that have been raised, it is recommended that ASC:
· Establish a long-term strategy to convey company goals, promote a unified entrepreneur spirit, and prevent future business practice conflicts, while maintaining the current level of autonomy assigned to office partners.
· Implement a new pricing policy where the price is determined by the estimated expense plus a 20% markup. This helps eliminate the current practice of cross-subsidizing, provides partners with incentives in cost control, and helps offices shift from operating as revenue centres to profit centres.
· Incorporate client based evaluations into the annual bonus system for partners, encouraging them to expand the client base through acquisition of new clients while maintaining current client relationships.
· Introduce a Pool Staff Allocation Technique (PSAT) system to increase cost utilization, monitor office expenses, and expand office capacities.
Introduction

Automation Consulting Services (ACS) was founded by Clifford Reed, Jack Leland and Angela Goldberg in 1993. ACS targets industrial manufacturing firms and oversees the development, design and implementation of automation…...

Similar Documents

Automation

...of computers to control a particular process in order to increase reliability and efficiency, often through the replacement of employees. For a manufacturer, this could entail using robotic assembly lines to manufacture a product. Automation is the use of control systems (such as numerical control, programmable logic control, and other industrial control systems), in concern with other applications of information technology (such as computer-aided technologies [CAD, CAM], to control industrial machinery and processes, reducing the need for human intervention. In the scope of industrialization, automation is a step beyond mechanization. Whereas mechanization provided human operators with machinery to assist them with the muscular requirements of work, automation greatly reduces the need for human sensory and mental requirements as well. Processes and systems can also be automated. Automation plays an increasingly important role in the global economy and in daily experience. Engineers strive to combine automated devices with mathematical and organizational tools to create complex systems for a rapidly expanding range of applications and human activities. Many roles for humans in industrial processes presently lie beyond the scope of automation. Human-level pattern recognition, language recognition, and language production ability are well beyond the capabilities of modern mechanical and computer systems. Tasks requiring subjective assessment or synthesis of complex......

Words: 3283 - Pages: 14

Consulting Service

... JCRSK Consultant Service JCRSK Consulting Firm is a formulation of team members of other entities with experience in Information Technology, Accounting and Management organization. The combined years of experience from the team will benefit any type of company that is in the market for a quality product whether the goal is to start a new company or change the direction and focus of an existing company. The JCRSK consulting firm will assist with a company’s short and long term objectives. The combined talents of the firm will produce immediate results for short term goals and a comprehensive evaluation to produce a long term plan will be formulated with positive results within a time frame of three to five years. As with all businesses, a company must continue to stay active in the market and educated on the latest technologies and work practices. All organizations must endeavor to grow and not become stagnant by using the same ideas and concepts for long periods. This notion is echoed by all firm members that are the reason the firm is the right fit for ones business needs. Thus technology is constantly changing and advancing; but the benefit will be to the company who takes advantage of the suggested technology that will advance the companies goals. JCRSK consulting firm will address the problems and issues in the areas of information technology, management, and accounting. In information technology area, the consulting firm will focus on......

Words: 3586 - Pages: 15

Consulting

...their profession, they struggle with operating a business (Klein, 1999). B-Team Consulting can help the new business owner make sure he or she winds up in the 39% group of profitable new businesses. Our firm provides several services to ensure the new business reaches its goals. The firm offers business plan preparation, often the first impression investors have of a business. Marketing analysis services will help a new business with a complete marketing strategy to make the most of its advertising resources. The B-Team Consulting firm can help in website design and promotion to ensure optimal Internet exposure. These are a sampling of many services B-Team Consulting can offer (Williams, 2011). Problems the Firm Can Remedy Many small businesses face declining sales and fewer repeat customers after expansion. The owner of the small business finds that once the business expands beyond the initial workforce, there is a drop in repeat customers. When questioned, customers report declining customer service. The B-Team Consulting firm can help small business owners overcome these growing pains and eliminate perceived customer service declines. The firm has expertise in helping managers expand the workforce without diluting the customer service. Improving customer service is a leadership issue and the small business owner must take the time training the new staff to the correct level of customer service. Understanding the axiom, “Customer......

Words: 312 - Pages: 2

Consulting

...There are two dimensions to consulting CONSULTING DIMENSIONS  Process   Consulting Tools   Frameworks Analysis Tools seniority Project structuring  Roles and responsibilities Execution  Sequencing - Workplan Client management 0 Typical Elements of Consulting Process  Problem Structuring : Key Issue Identification Team formation and Work-plan creation Problem Solving    Data collection and analysis Option generation and evaluation Recommendation    Syndication Implementation  The process is not sequential but iterative 1 Frameworks and Tools 2 Different frameworks / tools are available to address specific questions TOOLS Question  Theory Framework / Tool  Which industry will be globally competitive in the long term? How attractive is this industry? What is the demand likely to be? Porters Diamond   Porters Five Forces Demand Estimation    How is the industry evolving   Value chain analysis International Case Studies  Which business to focus on? Which to divest?    GE-McKinsey BCG matrix SWOT 3 Different frameworks / tools are available to address specific questions TOOLS Question  Theory Framework / Tool   What are the broad competitive strategies? What are the opportunities for growth? Discipline of market leaders Generic strategies Ansoff Matrix 7 degrees of freedom      Market......

Words: 2506 - Pages: 11

Automation

...Three Automation Types Quantity Quantity A. Fixed Automation A system in which the sequence of processing (or assembly) operations is fixed by the equipment configuration. The operations in the sequence are usually simple. lt is the integration and coordination of many such operations into one piece of equipment that makes the system complex. Typical features: * Suited to high production quantities * High initial investment for custom-engineered equipment * High production rates * Relatively inflexible in accommodating product variety The economic justification for fixed automation is found in products with very high demand rates and volumes. The high initial cost of the equipment can be spread over a very large number of units, thus making the unit cost attractive compared to alternative methods of production. Examples of fixed automation include mechanized assembly lines (starting around 1913 - the product moved along mechanized conveyors, but the workstations along the line were manually operated) and machining transfer lines (beginning around 1924). B. Programmable Automation The production equipment is designed with the capability to change the sequence of operations through reprogramming to accommodate different product configurations. The operation sequence is controlled by a program, which is a set of instructions coded so that the system can read and interpret them. New programs can......

Words: 1014 - Pages: 5

Consulting

...Week 2 Assignment-Consulting Jennifer Avalos MAN 324 March 7, 2015 Dr. John Elmer Week 2 Assignment- Consulting “A consultant is who claims expertise in a particular arena, and advises on increased efficiency, decision making, and other aspects of management (Consultant, 2012).” Throughout my career path consulting has played an important role in my everyday work experience. Being in the healthcare field we face dramatic changes when it comes to customer conduct, market dynamic forces, and regulatory demands. As a Junior Executive for Scripps Hospitals one of my focuses is to ensure value care for patients and also reduce cost and increase revenues. Also, play the role of consultant with situations that the day might bring towards our hospital. One consulting incident that I recall from not too long ago was to develop a faster process of opening and renewing contracts with insurance companies and accelerate the process of payment for services. “Most typically, the provider and payor begin negotiating contract renewals nine months before the contract is up. Most contracts are one to three years in duration, so these negotiations happen quite frequently (Weiss, 2012).” It was currently taking very long for us to serve our contract payors and that made our customer service skills below average. Insurance companies doubted on whether to renew contracts with us due to this issue. To make matters worse, it also delayed payments which affected our finances. I was......

Words: 526 - Pages: 3

Consulting

...people issues as a priority area for further research. •To identify alternative perspectives of CRM, •To emphasize the importance of a strategic approach to CRM within a holistic organizational context, •To propose five key generic cross-functional processes that organizations can use to develop and deliver an effective CRM strategy, and •To develop a process-based conceptual framework for CRM strategy development and to review the role and components of each process. CRM Perspectives and Definition The term “customer relationship management” emerged in the information technology (IT) vendor community and practitioner community in the mid-1990s. It is often used to describe technology-based customer solutions, such as sales force automation (SFA). In the academic community, the terms “relationship marketing” and CRM are often used interchangeably (Parvatiyar and Sheth 2001). However, CRM is more commonly used in the context of technology solutions and has been described as “information-enabled relationship marketing” (Ryals and Payne 2001, p. 3). Zablah, Beuenger, and Johnston (2003, p. 116) suggest that CRM is “a philosophically-related offspring to relationship marketing which is for the most part neglected in the literature,” and they conclude that “further exploration of CRM and its related phenomena is not only warranted but also desperately needed.” A significant problem that many organizations deciding to adopt CRM face stems from the great deal of confusion......

Words: 7859 - Pages: 32

Consulting

...Consulting One of the first jobs I had was as an aide in a nursing home. The main issue I experienced there was lack of supplies for patient care and the high turnover of employees. At the beginning of each shift, there was a scramble to load the cart with clean linen and towels. It was basically a first come, first serve situation. There was never enough aides to properly take care of the patients. With each aide responsible for ten or more patients, many times patients would be confined to their beds waiting to be fed, changed, or bathed. This was not acceptable. The management was focused on profits, not care. They did not listen to the concerns of the employees that were directly involved with patient care, yet set high expectations for employee productivity. Reengineering, defined as “the fundament rethinking and radical design of business process to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed” (Chase, 2006). Before making any recommendation on reengineering the business, I would first evaluate the business and determine how the business operates. Looking at all aspects of the business will allow me to see the decision making process management utilizes (Business Consulting Through Development and Optimization, 2011), how they deal with problems, treat their employees and the income gained or loss by not having the proper aide to patient ratios. My InnerView, Inc., is a company that......

Words: 593 - Pages: 3

Consulting

...CONSULTING FAQ ▪ Objective This is a BITS2BSCHOOL initiative to form a ‘Frequently Asked Questionnaire’ on Management Consulting for the aspiring consultants on this e-group. This FAQ has been compiled from answers provided by a panel of Consultant BITSians, to consulting relating questions posed by this group. ▪ FAQ Structure The questions have been classified into the following sections: B Schools and Academic background (pre and during MBA) Professional work experience (pre MBA) and expectations Post MBA Consulting experience Interpersonal Skills and Networking FAQ B SCHOOLS AND ACADEMIC BACKGROUND (PRE AND DURING MBA) Q1. When evaluating MBA programs, what are the key characteristics to consider for an aspiring consultant? In other words, what are the different parameters based on which, one can shortlist & differentiate universities for a consulting major. While Consulting companies recruit heavily from a core set of schools (typically 5 or 6 top schools), almost all Consulting firms recruit from most of the top 10 or top 15 schools. When evaluating an MBA program, it is important to consider the location, interest in living there and how good the program is. One can gather this information by networking with alumni and current students. While targeting a school with consulting in mind is one way to go, it is essential to keep an open mind. Most students figure out their interests and career paths while at school and not before.......

Words: 2669 - Pages: 11

Consulting

...Consulting Deepinder Grewal October 10. 2015 MAN 324 CollegeAmerica Fort Collins Dr. Ashley W. Dugger Consulting An operation consulting is the process that assists various categories in business to evaluate the present status of internal methods and strategies, and improve the comprehensive operation of the company (What is Operations Consulting?). A problem that I have experienced with the consulting process at a current or past employer will be explained. The longest on and off job that I have held while in school has to be working as a sales associate at Macy’s. Working in the retail field definitely allows a person to know so much more about how a business is ran and what all goes into all the sales and profits. With this particular employer there were a few problems in the process that I have seen not personally dealt with. As an associates we were really never told how we were doing in personal sales and how we were performing in our job; the guideline for Macy’s was that managers are supposed to speak with each associate and tell them how they are doing and what improvements need to be made and what they were doing great at each quarter, but we barely were shown any information of that. I worked there a consecutive year and was not shown once at all. What would I want my client to be aware of that would help significantly in re-engineering the process? Re-engineering is defined as the systematic starting completely fresh and recreating the......

Words: 520 - Pages: 3

Automation

...Colegio de San Juan de Letran Calamba School Of Engineering Industrial Engineering Department Automated Conversion Technology Submitted to: Engr. Eugene Ramos Submitted by: Camille G. Cabral 4IE2 Date Submitted: January 21, 2016 Basic Elements of an Automated System Automation is defined as the creation and application of technology to monitor and control the production and delivery of products and services; or in simpler term it is the creation and application of technology to monitor and control the production and delivery of products and services. An Automated System has 3 basic elements, these are Power Source, Program of Instructions, and Control Systems. 1. Power – It refers to the supply needed in order to accomplish the process and operate the automated system. The most common power source is electricity. 2. Program of Instructions – It is the set of commands that specify the sequence of steps in the work cycle and the details of each step. It is used in directing the process. (e.g. Temperature setting of a furnace, Axis position in a positioning system, Motor on or off) 3. Control System – It is actuating of the instructions. Figure 1. The Basic Elements of an Automated System The figure above shows how power is being distributed to the other elements and to the process. Power for process is used to drive the process itself, to load and unload units, and transport between operations. It is also distributed to both 2 and 3 to...

Words: 1141 - Pages: 5

Tata Consulting Services Case Analysis

...Comm 401, Section DD Individual MidtermStrategic Management Case Analysis –Tata Consulting ServicesMarch 3rd, 2016 | Concordia University John Molson School of business 1. Problem statement According to the case, in the fiscal year of 2007, TCS made revenue of 4.3 billion USD, and had three goals by 2010. It wanted to reach revenue of $10 billion, differentiate itself from Indian competitors, and target the industry’s global leaders. TCS understood that in order to remain India's largest IT service company and achieve it's "10 by 10" goal, it needed to enhance it's strategy and differentiate itself from other competitors domestically and globally. TCS therefore created the "Experience certainty" campaign. This growth strategy that is based on differentiation positions TCS as provider of operational excellence, relative to its Indian and global competitors. The challenge here is whether or not TCS is able to translate the strategy into an action plan. The problem with the promise of quality is that, it lies in the hands of TCS’employees. The CEO can promise all the quality he wishes, but if his employees are not working towards providing high quality services, the strategy would fail. So we ask, is TCS certain they can provide their clients with quality? 2. Internal Analysis Evaluation of current position In early 2001, TCS aspired to be one of the top 10 global IT services companies by 2010. By 2006, it had already achieved this goal and was ranked as......

Words: 2780 - Pages: 12

Automation

...SLIDE 1 * Our aim is to provide our customer with an effective Home Automation Solution. Home automation is the use of one or more computers or smart phones and information technology to control basic home functions and features automatically and sometimes remotely. An automated home is sometimes called a smart home. SLIDE 2 * Our solution involves developing a product as well as a service. Where our product is unique and our services are unmatched SLIDE 3 * Our product has hardware and a software part. Our hardware is a Central control unit that will be used to integrate ad control all our devices / functions. The software will be responsible to operate the CCU over the internet. SLIDE 4 * Our Software will be installed on our cellphone as a mobile application. As we can see that through our cell phone, we will be operating available functionalities, that will be remotely executed by our CCU over the internet SLIDE 5 * Since we are developing an indeginous software, therefore it will be encrypted, password protected and we will also get it copyrighted SLIDE 6 * To prevent loss of its competitive edge provided by such information, a successful company has to safeguard its confidential information to develop and maintain a competitive advantage. * Making trade secret protection a priority * Employee Hiring * Confidentiality, or nondisclosure, agreement with Non‐analysis clauses * Maintain computer secrecy by access control *......

Words: 321 - Pages: 2

Automation Process of Ais

...Kudler Fine Foods Automation Process of Accounting Information System ACC/542 Accounting Information Systems March 27, 2012 Kudler Fine Foods Accounting Information Systems Kudler Fine Foods (Kudler) is an upscale specialty food store chain in the San Diego, CA area. It was established in 1998 by its current owner Kathy Kudler, and since has expanded to three locations, all focused on providing the best quality bakery products, fresh produce and meats, condiments, packaged foods, cheese, specialty dairy products and fine wine (Apollo Group, Inc., 2011). Kudler currently uses a retail management system that includes a point of sale (POS) module for cash sales, QuickBooks software for payroll functions, Microsoft Access as a customer database, an Excel spreadsheet as an inventory tracker, and several other specific-area modules required to operate the system. Although the current software addresses most of Kudler's accounting information system (ACI) needs, team A recommends installing a new system that would centralize major accounting functions and automate some processes the company currently performs manually (Apollo Group, Inc., 2011). When choosing new accounting software, most companies have several options. These include custom solutions, Enterprise Resource Planning (ERP) software, and industry specific AIS. Team A recommends Kudler purchases an industry specific solution for several reasons. There are numerous businesses,......

Words: 839 - Pages: 4

Consulting

...zest of ‘yes, you can do it now—here, let me show you how’ takes you by the hand to build the marketing plan of your business and gets you into action immediately. An easy read and helpful resource that makes marketing the game to play.” —Aviv Shahar, president, Amber Network “What a treasure of proven marketing insights! Elaine Biech has the market cornered on advice for successful consulting, and her latest effort is rich with tips and tricks of the trade. She asks the right questions to guide the consultant to a new understanding of a true marketing approach. I recommend this book to every consulting professional as a must-have reference.” —Rex Gatto, Ph.D., Gatto Training Associates “The subtitle of this book could be ‘The Great Idea Dream Factory.’ Imaginative tips fill each page. Elaine’s marketing lessons are useful and easy to apply to every consulting practice. If you are starting a career as a consultant Monday morning, be sure to read this book by Sunday night.” —Jean Lamkin, director of career development, Landmark Publishing Group “For anyone who has had a great service or product, you learn painfully fast that it’s the marketing that makes it viable. This book is a great ‘how to’ in making marketing easier and more engaging than you thought possible. I have been a client of ebb associates for years and have personally experienced these ‘tips.’ The actionable tips in this book make ebb stand out from the crowd.” —Shirley Krsinich, executive......

Words: 92609 - Pages: 371

Halt and Catch Fire | The Real O'Neals | Watch movie