Benchmarking and Milestones

In: Other Topics

Submitted By cturman
Words 1329
Pages 6
Quality Improvement Report
Cynthia Leonard, BSN, RN
HCS/588
June 4, 2012
Darlene M. Cantu, RNC-NIC, C-EFM, MSN

Quality Improvement report Quality measures and quality improvements are the focus of most health care organization today. Quality has many meanings and consumers, health care organization, regulatory agencies, and professionals have different view of the meaning of quality. Quality has advanced from the ability to give good care to the need to ensure that patient’s expectations are met. Quality in health care encompasses professional quality requirements and patients expectations. This paper will highlight the concepts of QI, including definitions of quality, along with patients, and professional roles in quality improvement. The paper will mention why quality management is requirement in the health care industry and how to monitor quality. The paper will also highlight the roles of accrediting and regulatory organization along with identifying helpful resources for organizations that affect QI. Foundational Frameworks of QI Industrial models have influenced how health care organization approaches quality improvement. Leaders, such as Armand Feigenbaum, who was the originator of total quality control, offered health care organization with “…a system that integrates quality development, quality improvement, and quality maintenance” (Ransom, Joshi, Nash, & Ransom, 2008, p. 67). Kaoru Ishikawa contributed to the quality movement by the introduction of such techniques, like the fishbone tool and emphasizes that quality improvement is the responsibility of the entire organization. W. Edwards Deming is the father of quality and has developed a 14-Points approach to quality improvement. Deming also created the Plan, Do, Study, Act (PDSA) cycle of continual improvements, which is used in many organization’s today. Deming also…...

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