Best Practices for Supervisors

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Best Practices Manual

Best Practices Manual for Supervisors

Axia College University of Phoenix

MGT/210 Supervision and Leadership

1

Best Practices Manual

2

February 3, 2008

SHOWING COMMUNICATION SKILLS
Communication is about more than the meaning of what you say. Sometimes people who communicate only about information look arrogant and cold. At the same time, people who try to be polite and make small talk instead of speaking usefully might seem boring and irrelevant.
As a supervisor, your best strategy to look be a good colleague is to be able to talk in a friendly, social way, while giving people the useful and accurate information that they need (Watson,
2003).

Best Practices Manual

3

Communication is one of the most important ways a supervisor can build trust and respect among colleagues. Showing interest and concern in things that are important to coworkers helps to create positive connections that can be very helpful when dealing with work-related issues. For example, team members will generally appreciate a supervisor who shows interest in them as real people—beyond their ability to complete tasks or solve workrelated problems (Watson, 2003).
One of the things that often hurts relationships between supervisors and their employees is misunderstandings. People tend to make assumptions about the words and behaviors of other people in their workplace. A good supervisor can validate the perception that they have about what people are thinking or saying before they react to it. They can remind team members and coworkers about their duties, meetings, and deadlines in positive and subtle ways, which reduces problems and confusions (Watson, 2003).
DETERMINING EFFECTIVE ORIENTATION AND TRAINING METHODS
In the three-day orientation and training program that we've planned for our salesclerks, we will review personnel…...

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