Boeing's E-Enabled Advantage

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Submitted By moatik
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Case 2 – Boeing's e-Enabled Advantage 1. What challenges and opportunities did Boeing face in the late 1990s? * Challenges * Production inefficiencies * Mature market * Needed to find ways to generate revenue other than airplane sales * Economic downturn and contingency plans * Competition from Airbus that was being subsidized by the govt. * Opportunities * Acquisition of Rockwell and merger with McDonnell Douglas. * Lean manufacturing helped Boeing “greatly reduced out-of-sequence work and parts shortages.” * New technology on 737 that was too advanced for customers. 2. What is the e-Enabled Advantage? How did it link to the company’s strategy? * e-Enabled Advantage is an IT service that Boeing can place into aircrafts that will help airlines collect and analyze data surrounding the aircraft’s maintenance, flight operations, and passenger needs. * Designed to “help airlines cut costs, improve dispatch reliability, reduce delays and cancellations, improve passenger service, enhance aviation security, and provide real-time situational awareness…” (Pg. 199). * Service, not a tangible product. (Pg. 199). * Allows the aircraft to be integrated with airline ground systems. * “…it’s a factory that is ‘unplugged’ from the airline while flying…depriving airlines of valuable information and data that could be used to improve efficiency and safety.” (Pg. 201). * Company’s strategy was shifted from short-term management to long-term value planning. (Pg. 201). * Shifted the company from focusing on providing a tangible product to providing services that was “about improving the performance of the people in the airline.” (Pg. 204). * “Our vision of the future of flight is fundamentally linked with technology, services, and keeping customers…...

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