Bpo in India- an Overview

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BPO in India – an overview

Contents I. Introduction II. What is BPO? • Types of BPO • Key services in various sectors
III. Indian BPO Market
IV. Market Segments and Trends • Banking sector • Insurance • Healthcare • Media/Publishing • Offshore Software Development • Network Outsourcing Services • HR Outsourcing
V. Popular destinations
VI. Employment opportunities
VII. Key players in the market a. Indian companies b. MNCs

VIII. Global competition
IX. Future/outlook

I. Introduction:
Late 90’s has opened a new chapter in Information Technology (IT) sector in India – Business Process Outsourcing (BPO), one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. Cost conscious companies in the world to gain cost savings has set up their back office operations in India.
The BPO segment, which was virtually non-existent till a few years ago, has risen to be a US $2 billion industry and IDC expects it to grow at a CAGR of 54 per cent till 2006 to reach US $12 billion. A major portion of the revenues today come from customer care and back office processing services, according to IDC’s report.
II. What is BPO?
BPO is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.
BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.
Types of BPO:
Generally outsourcing can be defined as - An organization entering into a contract with another organization to operate…...

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