Business Communication Between People with Different Cultural Backgrounds

In: Business and Management

Submitted By udayuddanti
Words 3718
Pages 15
Conference of the International Journal of Arts and Sciences 1(19): 121 – 129 (2009) CD-ROM. ISSN: 1943-6114 © InternationalJournal.org

Business Communication between People with Different Cultural Backgrounds
Livia Ablonczy-Mihályka, Széchenyi István University, Hungary

Abstract At present every aspect of our social, scientific and mental life is subdued to accelerated development. In our globalised world, the amount of cross-national communication increases drastically and in recent years many researchers have emphasised the importance of awareness of different cultural norms as globalisation has brought about a growing trend to communicate with people from different cultural backgrounds. This paper argues for a revaluation of how we approach the topic of business communication and for greater emphasis on successful business communication as the goal of better understanding in global business setting. The ideas which are presented in this paper have been derived over a period of two years of our own research and through the reading of research literature. The research to be discussed in the paper is connected to one of the major research lines at Széchenyi István University, titled The dialogue of professional, organisational and national cultures. The purpose of the present paper is to present the results of a survey conducted with professionals who communicate with foreign business partners. The data were gathered by means of a questionnaire. At the root of the argument is the hypothesis that communication rules and norms between people with different cultural background have altered and different cultures have differing values, perceptions and philosophies. The paper will conclude that individuals working in international business setting are affected by more than one culture at a time − even if by varying amounts – and special attention should be devoted…...

Similar Documents

International Business Communication with Different Background

...Chapter I: Background The world population has grown rapidly over the past two thousand years. For the example in 1999, world population passed the six billion mark. By the year 2080, the world population estimated around 10,000,000,000 people around the world. Latest official estimates of the current global population by mid-2011, estimated at 6,928,198,253 people around the world (Rosenberg, World Population - The Current World Population, 2011). From the 7 billion populations in the world, they certainly have a different background, such as country, language, race, culture, religion, customs etc. People as a human being cannot live alone without others people. They must communicate with each other. Language is the way of communication. Therefore, the purpose of this paper is to show to the people how to communicate with each other in different background especially in Global Business Communication. The expectation is the readers will learn how to using and understand the way people communicate, base on every aspect of their background. Business definition itself is a commercial activity engaged in as a means of livelihood or profit, or an entity which engages in such activities (WebFinance, 2012). In this paper, there will be the research and analyzing personal behavior and attitudes in a country and the relationship with others country. The countries that will be research and analyze are: Indonesia-Malaysia, Indonesia-China, Indonesia Singapore. Chapter II:......

Words: 2537 - Pages: 11

Managing Across Culture”: How a Manager Should Manage a Team of Staff from Different Cultural Backgrounds

...“Managing across culture”: how a manager should manage a team of staff from different cultural backgrounds INTRODUCTION An over view of the international market has proven that cultural integration in the work place is becoming in today’s global economy, working with people from different cultures is becoming a standard. It brings various productivity and improved performance but great challenges, misunderstandings and conflicts might be introduced in an organization if not properly managed. The key to successful business lies in the managers’ ability to motivate their staff and to achieve this, an understanding of what drives their staff is necessary. Reactions and interpretations of managers’ actions and decisions by staff could be astonishing especially when people from very different cultures work together. Hence the need for organisations to train their managers to become inter-culturally competent in order to ensure their staff continues to be motivated and productive has become pertinent. The main issues to be discussed in this report are: * How culture influences working styles * Different management styles * The importance of training managers to become inter-culturally competent HOW CULTURE INFLUENCES WORKING STYLES According to Hofsted (1980; cited in Alessandra Vecchi &Louis Brennan, 2009, p.11), managers’ approach to quality and the need for change is greatly associated with cultural factors which he grouped into four main parts: power......

Words: 1817 - Pages: 8

Cultural Background Paper

...Cultural Background Paper Orientation One: Relation to the Environment (Lane, Maznevski, Distefano & Dietz, 2009). Family Education in China In a lifetime, family is the first school, in which parents are the first teachers for the children. In China, many parents care too much about whether the children have a promising future, a decent job, and a wholesome life. Based on these expectations, the majority of parents feel that their responsibility is to create as favorable conditions as possible so that the children do not have to worry about anything in the future. In addition, many families in China believe that children should not pitch in on any housework; the only thing they should do is homework, since parents regard the grades as the only indicator for future success. For instance, most Chinese students, including myself, are financially supported by parents. We do not have to work part- time in order to make a living; we drive to classes instead of riding bikes or taking school buses. Parents pay the tuitions, living, and other expenses on time as long as we let them know the number. Chinese Parents Influence and Control the Future of Their Children To most Chinese parents, children are the hope of the future, inheriting their remaining dreams. They do everything they can ensure a promising future for their children. Further on, Chinese parents usually replace children’s interests by their own wills and thoughts. They make decisions for children...

Words: 1437 - Pages: 6

A Cross-Cultural Study of Daily Communication Between the Vietnamese and Americans

...Minh A CROSS-CULTURAL STUDY OF DAILY COMMUNICATION BETWEEN THE VIETNAMESE AND AMERICANS OUTLINE Introduction Vietnamese - American cross-cultural communication: 1. Theories of intercultural communication 2. Vietnamese vs. American perceptions and communication styles 2.1 Vietnamese vs. American perceptions 2.1.1 Individualistic vs. collectivistic cultures 2.1.2 High- vs. low-context cultures 2.1.3 Face-saving 2.2. Vietnamese vs. American communication styles 2.2.1 Ways of greetings 2.2.2 Topics for conversation 2.2.3 Silence and Eye contact 2.2.4 Touching 2.2.5 Other nonverbal gestures 3. Cross-cultural communication strategies Conclusion Introduction Cross-cultural encounters have long provided a great source of interest for research. Globalization has increased contact between people from different cultures, but it has not evened out cultural differences as much as expected. The divergence of perspectives continues to survive in communication between people from different cultures such as Vietnamese and American. This paper aims to address the issues of intercultural communication between the Vietnamese and Americans in daily life. By juxtaposing the main traits of the two cultures while some common cultural misinterpretations are listed, I wish to give a comprehensive look at the Vietnamese- American daily communication,......

Words: 2793 - Pages: 12

Cross Cultural Communication

...Halmstad School of Business and Engineering Rufei He & Jianchao Liu (2010) Barriers of Cross Cultural Communication in Multinational Firms --- A Case Study of Swedish Company and its Subsidiary in China Abstract In times of rapid growth, both in terms of economic development and globalization, an increasing number of firms extend their businesses abroad. A subsequent challenge of this development is the managerial implications of cross-cultural management. This study employs a qualitative approach in a single case study of Swedish company and its subsidiary in China. After reviewing the previous studies, the authors summarize the differences of management style, staff behaviors and communication system in different culture context and find the barriers of cross cultural communication in multinational firms. The findings of this study indicate that the barriers of communication come from the national culture’s influence on the work place and behaviors of people with different identity. Moreover, culture also influences people’s way of thinking and behaving and result in different understandings toward vision and purposes of firms. Key words: cross cultural, communication, multinational firms, management style, staff behavior Prelude It is 9:00 a.m. on Monday in Sweden. The Technical product manager of company X sent an email about the new design of the product to its subsidiary company in China. He would like to have a production ready model of the new design by...

Words: 11977 - Pages: 48

Cross Cultural Communication

... Cross-Cultural Communication INTRODUCTION "We didn't all come over on the same ship, but we're all in the same boat."  – Bernard Baruch, American financier and statesman. The Internet and modern technology have opened up new marketplaces that allow us to promote our businesses to new geographic locations and cultures. And given that it can now be as easy to work with people remotely as it is to work face-to-face, cross-cultural communication is increasingly the new norm. For those of us who are native English-speakers, it is fortunate that English seems to be the language that people use if they want to reach the widest possible audience. However, even for native English speakers, cross-cultural communication can be an issue: Just witness the mutual incomprehension that can sometimes arise between people from different English-speaking countries. In this new world, good cross-cultural communication is a must. BARRIERS TO EFFECTIVE CROSS-CULTURAL COMMUNICATION Obviously, not all individuals acculturate similarly. Some find the daily challenges of responding to another culture to be too stressful and overwhelming. If possible, such individuals will choose to return to their cultural origin; if they cannot do so, various kinds of maladaptive adjustments, or even mental illness, can occur. People misunderstand each other for a wide variety of reasons, and these misunderstandings can occur between people who are culturally similar as well as those who are different.......

Words: 3344 - Pages: 14

Cultural Differences in Doing Business Between the Netherlands and Uk

...Cultural differences in doing business A comparison between The Netherlands and The United Kingdom Introduction. Facts and figures. 2 Business structure 3 Meetings 5 Team work 7 Communication styles 8 Dress code 10 Introduction. Facts and figures. The purpose of this research is to find the differences in business culture and behavior of The Netherlands and The United Kingdom. The similarities are much more numerous than differences, but there are interesting particularities. Both these countries have a very high rate of employment in services (74% in The Netherlands and 78% in the UK) which presents a closeness in terms of having an economy highly influenced by personal relations but the dissimilarities appear when you look at the main destinations for citizens from each country: Germany presents itself as the main destination for the Dutch (accountable for 30% of visits), while the UK prefers the United States above all (15% - a high percentage considering location but natural when looking at the historical ties between the two countries. In terms of economy, The Netherlands are heavily outweighed by the UK at a ratio of 3 to 1 when considering the GDP (792 billion $ compared to 2,175 billion $), but the Dutch are superior in terms of GDP per head (47,920$ for the Dutch and only 35,170$ for the British). Life and expectancy is very high in both countries (78 years men, 82-83 women), while density is higher in The Netherlands (400 per sq km compared......

Words: 2140 - Pages: 9

Cultural Differences in Daily Communication Between China and America

...Cultural differences in Daily communication between China and America 1. Introtion People have different lifestyle, thinking patterns, behaviors and values, which all inflect one another. In many cross-cultural conversations, misunderstanding can be caused by distinction in the understanding of a same word in the culture difference. A serious question may therefore bring great laghter, while an innocuous statement horrible anger,which caused by culture difference. Experts in sociology claimed that every single culture is distinctive. The word 'culture' is defined as follow in Oxford Advanced Learner's English Chinese Dictionary: customs,arts, social institutions, etc of a particular group or people. Among all distinctions, difference in daily life plays a special role. More details of lifes oversees are shown with the rapid development of communication and media. Facing that very difference between the Chinese and the American however, seems to have led to confusion and even further, false and unscientific evaluation, thus the eventual cultural conflict and descrimination. This paper will therefore focus on the distinction of the Chinese and American culture from the aspect of daily communication . 2.The Importance of Cross-Cultural Communication Because of various reasons, there are a lot of cultural differences between China and the U.S. This creates a barrier for cross-cultural communications. Due to globalization and social......

Words: 2837 - Pages: 12

Cultural Background

...Cultural Background Summary Shenita L. Frith SOC/315 Cultural Diversity Dr. Tramayne M. Butler July 26, 2010 Cultural Background Summary The term culture refers to a way of life – traditions and customs – transmitted through learning, which play a vital role in molding the beliefs and behaviors of the people exposed to them. According to Tylor (1871), a British anthropologist, culture is that complex whole, which includes knowledge, belief, arts, morals, law, custom, and other capabilities and habits acquired by man as a member of society. These influences are conveyed from generation to generation through the learning process. Every culture is unique, but similar in many ways. No culture is like another culture. Some areas that are similar I have noticed are their commitment to their families, religion and education. Some differences that I have noticed are language barriers and family values. This paper will emphasize the various sources that play a part in my cultural background. I was born in the state of Mississippi in a small town where the population was a mixture of White, Black and Hispanic. Everyone seems to get along. My father and mother raised six girls and two boys with me being the next to the oldest of the siblings. From the age six through twelveth grade I attended the Tylertown public school. In 1988, I graduated from Tylertown High School. After graduation my life’s journey began. My family, religion, customs, and traditions......

Words: 685 - Pages: 3

Managing Across Culture”: How a Manager Should Manage a Team of Staff from Different Cultural Backgrounds

...learn in new cross-cultural situations, thus speeding up their adaptability and improving their productivity. For experienced hands, the new methods allow them to share their own experience more effectively with the next generation of leaders. New approaches can also add intercultural competence to the curriculum of a learning organization. Truly global organizations have moved beyond “think globally, act locally.” They have acquired the ability to continually learn from the global environment and to support the virtual third cultures necessary for effective multicultural communication. One of the things we have learned is that cross-cultural contact alone is often useless for the development of intercultural competence, and it may even be destructive under certain circumstances. 2 Were it the case that contact alone generated competence, citizens of neighboring nations would be particularly good at communicating with one another, and nativeborn members of national groups would be particularly adept at understanding immigrants to their country. What we see, of course, is usually the opposite. Neighbors are more likely to hate each other, and immigrants are often the most misunderstood of groups. For the same reasons, international corporate assignments do not in themselves generate intercultural competence. For cross-cultural contact to be constructive, it needs to be accompanied by certain conditions.3 Among those conditions are the recognition of cultural differences and......

Words: 8714 - Pages: 35

Cultural Background

...Cultural Background In society today, there are many values and beliefs among individuals that will change through time. One of the most major sources of determining an individual’s identity would be their cultural background. As cultures mix together and interact, changes occur. In this paper, I will discuss how I learned my culture growing up and how it made me into the person I am today. Culture is the totality of learned social transmitted customs, knowledge, material objects and behavior (Schaefer, 2006). Growing up I remember my cultural background very well. As many would have set traditions, my family observed everything around them. I remember eating at variety of different restaurants such as Chinese, Mexican, Japanese, and the regular American style restaurants. One thing my parents were very good at is changing variety of food to receive the taste of different cultures. My parents never discriminated against any other race. They brought us up to love everyone and be very respectful. In the church atmosphere, my parents went to many different churches throughout my teenage years because they felt as if they needed to find where they belong in the church. I also believe that every church we went to, the Baptist religion became very hypocritical. We soon found a church that we since belong too and my parents attend very often, and it is a non-denominational church, where they accept the way they are. This church opens my eyes to what I......

Words: 344 - Pages: 2

Cultural Patterns and Communication Breakdowns

...The Impact of Cultural Communication Barbara E Wilson January 5, 2016 COM-223 Deena Shehata, The Impact of Intercultural Communication Case Study One Sweden/China Sweden is the Parent Company to China which is one of many Subsidiary Companies around the world, in which they provide high quality products worldwide. They easily communicate problems, they prefer to use a project team to solve problems that arise, and for major projects they involve all departments. (Liu, 2010) The Sweden management style is known for their high standards, to where China is more flexible looking only to the outcome. The main issue for the company is the tremendous cultural gap due to the way the subsidiary company in China is managed. China Chinas way of communication is more a routine there is no personal initiatives. When there is a problem it is reported to a superior then the superior makes the decision on how to solve the problem. Meanwhile, the subordinate wait for official orders. The only time that a problem is handled without notification to a superior is when it is an emergency and there is no time to wait. As for the context of communication, understanding, as well as relationships amongst the people is the high and low context. The high context culture individuals are usually deeply involved with each other however, the relationships between them is complicated especially when it involves the work place. Keep in mind that communication between individuals in...

Words: 695 - Pages: 3

Communication Between Different Healthcare Facilities

...Communication Between Different Healthcare Facilities Over the years its been proven that communication between different teams within an organization is very important in being successful. Patients often have to come in contact with many different members of the staff when they visit a healthcare facility, therefore each team has to make sure they are on the same page when its comes to the care of that patient. Effective communication prevents major mishaps and cuts down on risks of inaccurate information when the staff is handling critical patient care. Communication and collaboration within an organization is key to the thriving care of a facility. There can be several risks when organizational teams within an organization fails to communicate effectively and work together. Without the proper skills of communication and working together, critical information and changes in a patient’s care can go unnoticed, causing medical errors to transpire and leaving the patient and the facility in a tight spot. When it comes to communication, there are both strengths and weaknesses. Some of the strengths of communications is the ability to issue out useful information both verbally and written. Efficient communication is not just about sharing information verbally but its how the information is shared between the different teams. Daily healthcare personnel find themselves in situations that decisions made can affect all involved and not just the patients. Communication strengths......

Words: 2086 - Pages: 9

Cross Cultural Communication with Japan

...Cross Cultural Communications between Canada and Japan Management 340 December 2, 2010 Executive Summary Japan witch is located off the eastern edge of Asia has a current population of 127 million people. Japan witch operates as a free market has the 3rd largest economy in the world and has a labour force of over 65 million people. In Japanese culture is expected that employees have lifetime commitment to their employers. The Japanese people recognize responsibility and work as extremely important characteristics of their culture. The responsibilities are divided into very small details and are incorporated into a family-style working environment. Business leaders and management participate in all activities. The employees in Japan are motivated by private recognition, the corporate missions of the company, stability, and most importantly being part of a winning team. Formal meetings are considered times for employee to share ideas and visions. In Japanese culture employees can contribute regardless of status. Furthermore informal meetings are seen as occasions to build personal relationships and should contain no direct business discussions. Since Japan has one of the most indirect languages, and many messages are metaphorical it is important to refrain from saying terms such as “No” and “You”; these terms can be seen as rude and should be placed with appropriate terms. Instead of saying “You”, refer to contact by their last......

Words: 6130 - Pages: 25

Cultural Background

...Chinese elements, possibly including Mandarin characters and Hindi writing. Possibly the countries in the background with some transparency, so you can see the links in front. Also, the US. Corresponding Indian/Chinese proverbs Narrative Script: My earliest memories have always been tainted by the color of my skin, the shape of my face, and the curiosity of humankind. I can’t remember a time when someone hasn’t asked me “what are you?” I’ve been trying to figure out the answer for years, but usually I reveal my ethnicity: Chinese and Indian. I’ve become well-acquainted with the raised eyebrow and commentary about my “interesting mix.” Most people though don’t really know how my mixed heritage has shaped my identity. I suppose I wasn’t quite sure myself. At times, I tried to combat common stereotypes with a distinctive personality contrary to any expectation. But as I molded my identity into an entity separate from my heritage, I found it difficult to embrace both simultaneously. I was myself and I was Chinese and Indian, but never really at the same time. At family reunions, I would glean what conversational insight I could from foreign words and broken English. As my ears failed me, my eyes invariably turned to the slippery grains of rice sliding off the unfamiliar sticks and escaping my tired mouth. Unfortunately, my cultural inadequacies didn’t disappear nearly as fast as my grandmother’s renowned dumplings. I would spend......

Words: 588 - Pages: 3

Coming Soon Ep 10: Man Overboard AIR DATE: Dec 4 9/8c | Cat Food | Sistema di ingresso auto