Business Process and Strategy

In: Business and Management

Submitted By vanovic7
Words 500
Pages 2
Business Process and Strategy

NAME:

Professor:

Institution:

Course:

Date:

Introduction
Xactly is a software company offering science oriented solutions on incentive compensation programs and performance management. The company develops software that enables other companies survive in this fast changing technological environment by enabling them shift from the old complex paradigm of using sales compensation incentives based on spreadsheets to cloud based sales compensation incentive programs. This helps them manage, design, and optimize sales compensation incentives hence saving on costs, time, reducing risk, and aligning workers behaviors with company goals.
Magal and Word (2009) argued that, “business processes are the tasks of activities that companies use to produce goods or services, and these activities are supported by Information and Communication Technology (ICT), such as computers, the internet and information systems." Therefore, it is imperative that the company’s business processes are aligned to its business strategies. Xactly’s business strategy of mass customization lieu industrial standardization calls for targeted focus and stringent campaign co-ordination, which are essential for promoting an enabling environment for continuous growth and improvement.
Xactly also recognizes that constant communication is imperative for building profitable relationships. Therefore, the company adopted a proactive social strategy as another business strategy to steer it to prosperity since this enables the company to receive immediate feedback from clients hence enabling it gain insight into client pain points and create approach strategies having more resonance. Thus, for Xactly to win clients loyalty in the market through its business strategies: mass customization and proactive social strategy the company will have to adopt…...

Similar Documents

Crafting Strategy ( Business Strategy)

...Crafting strategy Henry Mintzberg (1987) Introduction There are many discussions surrounding the theoretical strategies within business environments, each with its own strong points can have the power to be known as the “best approach”. Over time each strategy is stressed upon establishing why it has superiority over the other. The debated topic is Crafting strategy written by Henry Mintzberg (1987a) which discusses and amplifies its core activity that of learning through small theories and concepts. The article will also analysis the nature of the emergent strategy known as crafting strategy, with focus also on its counterpart deliberate strategy. Finally a conclusion will be given with the strengths and weaknesses of the crafting strategy. The debate According to Idenburg (1993a) there are no grounds for arguments between that of deliberate strategy and emergent strategy as their outlooks into the organisation are different. The essence of Henry Mintzberg assertion lies within the learning spectrum while that of deliberate strategy is within planning (Idenburg, 1993b). Importantly Lynch (2003a) acknowledges that there is no appropriate context in which the emergent strategy lies. According to Idenburg (1993c) the learning process approach states that it is impossible to predict the future yet in Ansoff‘s (1991a) critic study of Henry Mintzberg assertion, Mintzberg is quoted saying that “managers need to be sure and cannot act before they are sure” for this reason...

Words: 1731 - Pages: 7

Business Strategy

...Strategic Management (50 Marks) Objectives: (a) To develop an understanding of the general and competitive business environment, (b) To develop an understanding of strategic management concepts and techniques, (c) To be able to solve simple cases. Contents 1. Business Environment General Environment–Demographic, Socio-cultural, Macro-economic, Legal/political, Technological, and Global; Competitive Environment. 2. Business Policies and Strategic Management Meaning and nature; Strategic management imperative; Vision, Mission and Objectives; Strategic levels in organisations. 3. Strategic Analyses Situational Analysis – SWOT Analysis, TOWS Matrix, Portfolio Analysis – BCG Matrix. 4. Strategic Planning Meaning, stages, alternatives, strategy formulation. 5. Formulation of Functional Strategy Marketing strategy, Financial strategy, Production strategy, Logistics strategy, Human resource strategy. 6. Strategy Implementation and Control Organisational structures; Establishing strategic business units; Establishing profit centres by business, product or service, market segment or customer; Leadership and behavioural challenges. 7. Reaching Strategic Edge Business Process Reengineering, Benchmarking, Total Quality Management, Six Sigma, Contemporary Strategic Issues. The Nature of Strategic Management The Concept of Strategy: 1. Strategy. ‘A course of action, including the specification of resources required, to achieve a......

Words: 44277 - Pages: 178

Business Strategy

...05341_02_ch02_p021-044.qxd 9/25/07 10:01 AM Page 21 CHAPTER 2 OPERATIONS, STRATEGY AND OPERATIONS STRATEGY INTRODUCTION An organization’s operations function is concerned with getting things done; producing goods and/or services for customers. Chapter 1 pointed out that operations management is important because it is responsible for managing most of the organization’s resources. However, many people think that operations management is only concerned with short-term, day-to-day, tactical issues. This chapter will seek to correct that view by considering the strategic importance of operations. All business organizations are concerned with how they will survive and prosper in the future. A business strategy is often thought of as a plan or set of intentions that will set the long-term direction of the actions that are needed to ensure future organizational success. However, no matter how grand the plan, or how noble the intention, an organization’s strategy can only become a meaningful reality, in practice, if it is operationally enacted. An organization’s operations are strategically important precisely because most organizational activity comprises the day-to-day activities within the operations function. It is the myriad of daily actions of operations, when considered in their totality that constitute the organization’s long-term strategic direction. The relationship between an organization’s strategy and its operations is a key determinant of its ability to......

Words: 11937 - Pages: 48

Business Strategy

...Slide 1 [pic] Slide 2 LO 1.1 [pic] Sony Ericsson Company is a global provider of mobile multimedia devices and phone accessories. Strategic planning is important process for any organization, but usually fall. Sony Ericson is one of the examples. The reasons are different: the understanding of process of strategic planning are not clear as mission, vision, goals and core competencies, which affect the success of the company. Slide 3 [pic] Strategy of Sony Ericsson is to increase the internal growth with developing new products and technologies. Strategy is a plan for future development of organization, where the long-term goals are successfully achieved by structured decisions (Johnson et al, 2011). Sony Ericson strategy plan did not work, due to lack of understanding customer desires and preferences. To achieve organizational goals management has to develop the customer relationships. Slide 4 [pic] The Sony Ericsson company sees itself as a global brand accessible to everyone. All individuals can be heard. Company has a commitment to develop new communication products, which are accessible to everyone including and individuals with special needs. Sony Ericsson did not follow its commitment, due to lack of information of user desires, which have to be in centered design. The purpose of mission statement is to exceed customer’s expectations. Sony Ericson must deliver benefits and values to individuals. For example delivery......

Words: 3374 - Pages: 14

Business Process

...business processes and management techniques are a central part of any information security strategy. Given the dominance of IT, technical computer security is also a very important component of information security. One reason for continuing security failures is that it is often difficult to connect security measures to business priorities and thereby gain sufficient management and employee attention. Good practice suggests that management should assess the risks surrounding information and balance the costs of security measures against the possible impact of security failures. However, the difficulty of quantifying these matters limits the effectiveness of structured decision-making processes in practice. Finally, as security failures increasingly impact on individual consumers and citizens, there is a developing regulatory agenda, particularly around the security of personal information. As a result, a business may need to shift its thinking from internal risk management to meeting external demands. (1) Network intrusions are widely viewed as one of the most serious potential national security, public safety and economic challenges. Technology, in this case, becomes a double-edge sword. “The very technologies that empower us to lead and create also empower individual criminal hackers, organized criminal groups, terrorist networks and other advanced nations to disrupt the critical infrastructure that is vital to our economy, commerce, public safety, and military,”......

Words: 797 - Pages: 4

Business Process

...Business Process and Internal Control Memo for Global Consulting Corporation 1. Prior to the bonus calculation, another employee needs to be verifying these reports. This includes, verifying expenses (matching receipts /invoices to payments), verifying invoices collected (matching payments to remittance advice to A/R master data) and verifying that the time spent on the engagement is in line with the budget proposed at the onset of the engagement. If this time is not within the budget, an explanation is necessary. 2. Each office manager must approve the invoice prior it being submitted for payment. The manager must verify the vendor, verify that goods/services were received, etc. 3. When the corporate office receives a remittance advice and check, there is no indication as to who is preparing the deposit and who is recording the journal entry. These need to be separate duties to separate employees to avoid lapping or other fraudulent acts. Of course, there is always the possibility of collusion, so forced vacation and rotation of duties must also be enforced. 4. GCC has a third-party maintained cloud drive for data storage. They have not developed any corporate policy regarding uploading data or backing up existing data.  All employees have access to this data storage within the office without any login credentials.  There is potential for an employee to change data in order to falsify profits, create fake vendors, falsify customer payments, steal client......

Words: 325 - Pages: 2

Business Strategies

...BUSINESS STRATEGIES Strategic management involves the formulation and implementation of the major goals and initiatives taken by a company's top management on behalf of owners, based on consideration of resources and an assessment of the internal and external environments in which the organization competes.[1] Strategic management provides overall direction to the enterprise and involves specifying the organization's objectives, developing policies and plans designed to achieve these objectives, and then allocating resources to implement the plans. Academics and practicing managers have developed numerous models and frameworks to assist in strategic decision making in the context of complex environments and competitive dynamics.[2] Strategic management is not static in nature; the models often include a feedback loop to monitor execution and inform the next round of planning.[3][4][5] Harvard Professor Michael Porter identifies three principles underlying strategy: creating a "unique and valuable [market] position", making trade-offs by choosing "what not to do", and creating "fit" by aligning company activities with one another to support the chosen strategy.[6] Dr. Vladimir Kvint defines strategy as "a system of finding, formulating, and developing a doctrine that will ensure long-term success if followed faithfully."[7] Corporate strategy involves answering a key question from a portfolio perspective: "What business should we be in?" Business strategy involves answering......

Words: 11557 - Pages: 47

Business Strategy

...Contents INTRODUCTION 1 TASK 1 1 TASK 2 1 2.1. ORGANIZATIONAL AUDIT INCLUDING A SWOT ANALYSIS 2 SWOT ANALYSIS OF EXPEDIA 3 2.2 ENVIRONMENTAL AUDIT WITH REFERENCE TO PORTERS FIVE FORCE MODEL 4 2.3 NEED OF STAKEHOLDER ANALYSIS AND ITS SIGNIFICANCE 5 TASK 3: APPROACHES TO STRATEGY EVALUATION AND SELECTION 6 TASK 4 8 1. Who are responsible for the implementation of effective strategy and define their roles 8 2. What resource requirements are needed for the implementation of effective strategy 9 3. Target and timescales required to be monitored and achieved 9 CONCLUSION 10 REFERENCES 10 INTRODUCTION A strategic planning is very important for the success of any organization. It includes vision, mission and creative thinking. In other words, strategic planning provides a positive direction and also draws the measurable goals. In this report we will discuss about the strategic planning process and its role in the success of an organization. After the detailed examination of strategic context, the problematic sections involved in strategic planning are discussed. Finally, the different types of planning techniques in the context of Vodafone have been discussed. (Olsen,2011) TASK 1 PPT attached TASK 2 Vodafone is the world’s second largest telecommunication company which was founded in the year 1991. The company has more than 400 million customers round the globe with its operations extended in around 30 countries. It also provides......

Words: 2684 - Pages: 11

Business Strategy

...and activation of strategies to achieve the objectives of an organization. The chapter provides an overview of the nature, benefits, and terminology of and the need for strategic management. Subsequent chapters provide greater detail. The first major section of Chapter 1, “The Nature and Value of Strategic Management,” emphasizes the practical value and benefits of strategic management for a firm. It also distinguishes between a firm’s strategic decisions and its other planning tasks. The section stresses the key point that strategic management activities are undertaken at three levels: corporate, business, and functional. The distinctive characteristics of strategic decision making at each of these levels affect the impact of activities at these levels on company operations. Other topics dealt with in this section are the value of formality in strategic management and the alignment of strategy makers in strategy formulation and implementation. The section concludes with a review of the planning research on business, which demonstrates that the use of strategic management processes yields financial and behavioral benefits that justify their costs. The second major section of Chapter 1 presents a model of the strategic management process. The model, which will serve as an outline for the remainder of the text, describes approaches currently used by strategic planners. Its individual components are carefully defined and explained, as is the process for......

Words: 9310 - Pages: 38

Business Strategy

...Management Team the knowledge understanding how a business can strategically organize, plan and prepare for future situations in order to become successful, so that they can use their knowledge to upgrade Amoy’s 5star Restaurant. ASG will also build on the restaurant’s knowledge of the necessary tools of business analysis such as the PESTLE analysis, thus introducing the restaurant to further analysis tools needed for the process of strategic planning. ASG will ensure that the restaurant learn how to apply strategic positioning techniques within their business operations as well as assessing the roles and responsibilities for their strategy implementation and analyzing estimated resources required for their new strategy within the restaurant that needs implementation, in order for them to see tremendous results. ASG will thus help them to understand ‘Business Strategies’ on a whole, and how to use the various implementations in upgrading their organization. ii. Background: ASG Consulting Management Team was hired by Amoy’s 5star Restaurant to assist them in implementing the necessary strategic elements that their business need in order to upgrade their enterprise, so that they can make better profits from what they are currently making. The restaurant is a sole trader business which is operated by the owner Amoy Gentles. The restaurant is unable to formulate new strategies and is also having difficulties understanding the process and approaches of strategic planning and......

Words: 4707 - Pages: 19

Business Business Strategy Formulation Theory, Process, and the Intellectual Revolution

...Business Strategy Formulation: Theory, Process, and the Intellectual Revolution Anthony W. Ulwick QUORUM BOOKS Business Strategy Formulation Business Strategy Formulation Theory, Process, and the Intellectual Revolution Anthony W. Ulwick QUORUM BOOKS Westport, Connecticut • London Library of Congress Cataloging-in-Publication Data Ulwick, Anthony W., 1957– Business strategy formulation : theory, process, and the intellectual revolution / Anthony W. Ulwick. p. cm. Includes bibliographical references and index. ISBN 1–56720–273–X (alk. paper) 1. Strategic planning. I. Title. HD30.28.U44 1999 658.4'012—dc21 99–13714 British Library Cataloguing in Publication Data is available. Copyright ᭧ 1999 by Anthony W. Ulwick All rights reserved. No portion of this book may be reproduced, by any process or technique, without the express written consent of the publisher. Library of Congress Catalog Card Number: 99–13714 ISBN: 1–56720–273–X First published in 1999 Quorum Books, 88 Post Road West, Westport, CT 06881 An imprint of Greenwood Publishing Group, Inc. www.quorumbooks.com Printed in the United States of America The paper used in this book complies with the Permanent Paper Standard issued by the National Information Standards Organization (Z39.48–1984). 10 9 8 7 6 5 4 3 2 1 Dedicated to my wife, Heather Lee, and our son, Anthony—my sources of love and inspiration. Contents Preface Acknowledgments Introduction 1.......

Words: 80455 - Pages: 322

Business Strategy

...Formulating a Feasible Business Strategy to Start the Business in the Home Entertainment Industry A business opportunity has inspired me to start my own business in the home entertainment industry. The business in the industry will be performed by globally selling DVD and CD products, which can be described as physical containers of entertainment elements from film, music and game studios. For acquiring information of the opportunities and possibilities of the business for me, who acts as an entrepreneur, relevant business strategy will be made as the following assignment. 1. Definition of the concept of business strategy. The concept of business strategy will be defined as the points below. 1) To define the concept of business strategy, initially, the definition of strategy will be given. Strategy is the determination of long term goals and course of action on achieving these goals. (Business Strategy 2004) As it has defined, it is a designation of plans for action to achieve a particular goal. Similarly, for a company, it is a particular business goal. 2) One of the most important elements in the business strategy is their objectives. However, before making the objectives, the mission should firstly be set. From this point, business mission is to provide information on the character of a company and what business a company is doing. When the setup of the mission is done, there will be an inspection of the objectives. There are......

Words: 3004 - Pages: 13

Business Process

...Business Process Modelling CA4 Business Process Modelling 30 Oct 2014 1 Historical View of BP Modelling • • • Work Process Flow (early to mid 1900s) + Frank Gilbreth & his 'Flow Process Charts' (= flowcharts) + First structured method for documenting process flow Work Flow (mid-1970s) + Motivation was disenchantment with the above + Acted as a genesis for BP Modelling Business Process Modelling (2000s) + Trend towards new manuf'ing paradigm – Virtual Enterprise + VE=distributed & parallel BP execution from each VE entity + Need effective process modelling with strict model analysis CA4 Business Process Modelling 30 Oct 2014 2 Business Process Modelling- The “What?” • • • Business process modelling (BPM) is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved. Typically performed by business analysts & managers seeking to improve process efficiency and quality. The process improvements identified by BPM may or may not require IT involvement, although that is a common driver behind modelling a business process. CA4 Business Process Modelling 30 Oct 2014 3 Business Process Modelling- The “Why?” • Business process modelling (BPM) helps companies in the following ways: + To become more process-oriented + To optimise business processes thro Process Change Mgmt: long term planning, execution & control of processes + To document and manage...

Words: 2422 - Pages: 10

Business Process

...1. List the business processes displayed in the video. A business process is a collection of related, structured activities or tasks that produce a specific service or product for a particular customer(s). In FedEx case, the business process is the packages sorting in order to ship them to customers in many destinations inside and outside the U.S. As displayed in the video, first, a FedEx agent picks up a package and scans it, entering it into the system under a unique identification number. It is then transferred into a hub, or sorting center, via a truck containing other similar packages. Once it reaches the nearest sorting center, which are over two football fields long and have everywhere from five hundred to a thousand workers, the packages are stored via a system on conveyor belt. FedEx uses several types of technology to sort the packages it ships. A dimensional scanner gets the length, width, height and weight of packages to determine their size and eventual cost of shipping. Another multidimensional scanner reads the barcode from any location on the package except the bottom. Then, paddles nudge the packages onto different slides depending on the eventual destination. Some packages require manual sorting instead of this automated method. Once the packages have been sorted, they are placed into boxes together. The boxes are shaped in such a way that they will fit into a plane with maximum efficiency. A FedEx air control center coordinates the arrival of trucks and......

Words: 282 - Pages: 2

Business Strategy

...competition and can only emerge from effective strategy. Strategy, is about “...superior skills in understanding and satisfying customers” (Day, 1990 cited in Wit et al. 2004, p. 278). In the last few decades as the business environment has taken new twists, the perspectives on strategy have evolved using the framework of various eclectic schools of thought within two broad approaches: the prescriptive approach and the descriptive/emergent approach (Mintzberg et al., 1999). Some schools propose that strategy formation is the outcome of systematic analysis and logical planning. It is a deliberate process that is carried out by specialists who ensure that strategy implementation is the direct translation of the planned strategy. Others, like the learning school, argue that strategy is emergent. It takes shape as the result of learning that happens during organisational functioning at all levels. “...strategists can be found throughout the organisation, and so called formulation and implementation intertwine” (Mintzberg et al., 1999, p.25) but is facilitated and enabled by a ‘strategy champion’ – usually the CEO (Stalk et al., 1992, p.62). One supporter of the latter approach is Henry Mintzberg who argues that “Strategy is pushed along by sheer creativity of managers, because they explore new ways of doing things” (Mintzberg et al., 1999, p.29). Literature Review The debate on ‘what constitutes strategy?’ is intense. Is effective strategy an outcome of analysing the......

Words: 1949 - Pages: 8

Editor de Imagem e Vídeo | Aidan Gillen | She Sings For Her Dying Dad... Don't Cry :(