Case Study for Flight 001

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Week 6: Case Study for Flight 001
Florence M. Kolecyck-Yap
MGMT303
DeVry University

Week 6: Case Study for Flight 001 1. According to Maslow's hierarchy, which basic needs did Shank's old boss fail to meet? Explain why the needs have not been met. What could be done to meet these missing needs? Shank’s old boss failed to meet the needs that Maslow shows related to Belongingness, Esteem and Self-Actualization. Her old boss lacked being part of the business on the level of which their employee’s worked at by not visiting and taking note of what is important to the employee who work directly with their clients. Her old boss also lacked being a person to a name with meeting face-to-face. She felt like they didn’t value their stores and employee’s.

2. Use the Expectancy Theory and/or the Equity Theory of motivation to explain how feeling underpaid might affect the work of a Flight 001 associate and what a manager can do to increase the employee's motivation.

According to our text book the “Expectancy theory rests on four basic assumptions. First, it assumes that behavior is determined by a combination of forces in the individual and in the environment. Second, it assumes that people make decisions about their own behavior in organizations. Third, it assumes that different people have different types of needs, desires, and goals. Fourth, it assumes that people make choices from among alternative plans of behavior, based on their perceptions of the extent to which a given behavior will lead to desired outcomes.” (Griffin 01/2010, p. 516)

“Expectancy theory, suggest that people are motivated to pursue outcomes that they want and that they think can be achieved.” (Griffin 01/2010, p. 516) If the employee’s feel that they have no room for advancement either by being rewarded in salary and or promotions…...

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