Communication Methods in Workplace

In: Business and Management

Submitted By jerry69
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GROUP #5

COMMUNICATION PROJECT – PARADISE RESORT AND SPA

WHAT IS COMMUNICATION?

Communication is the transmission of information and ideas from one individual or group to another. The crucial element of this definition is meaning.

“Communication is the glue that enables people to work together to accomplish results.”

"The most important thing in communication is to hear what isn't being said."

Peter Drucker

Communication in organizations or organization communication encompasses all the means, both formal and informal, by which information is passed up, down, and across the network of managers and employees in a business. These various modes of communication may be used to disseminate official information between employees and management, facilitates team work, to exchange hearsay and rumors, or anything in between. Organizational Communication serve to improve customer relations, bolster employee satisfaction, build knowledge-sharing throughout the organization, and most importantly, enhance the firm's competitiveness.

According to Fielding, an organization consist of groups of people who work together to reach specific goals. The individuals must communicate with each other and share information if they are to reach the shared goals.
How the organization is managed, for example autocratically or democratically affects the communication within the organization and the direction in which communication will travel. Generally the four channels of direction are downward, upward, lateral and diagonal.

Downward Communication – Communication that flows from a higher level of the organization to employees at lower level and serve to inform, direct, coordinate, and evaluate employees. 1. Downward communication is used by the managers for the following purposes -
|[pic] |Providing feedback on employees performance…...

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