Communication Opinions

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Effective communication is an essential skill that can be used and practiced daily. Communicating ineffectively can lead to individuals leaving the conversation confused or even misunderstanding what was even said to them. There are five basic elements of the communication process: sender/receiver, message, channel, and the feedback (Cheesebro, O'Conner, & Rios, "Chapter 1, Communication Concepts," 2010). We will examine why each of these elements are important to effective communication, how they are different from the basic rules of healthcare communication, how a provider can encourage a reluctant patient to communicate, and how cultural differences can influence communication. The first element of communication, sender/receiver, is important because as the sender you need to know your audience before you speak to them (Cheesebro, O'Conner, & Rios, "Chapter 1, Communication Concepts," 2010). Once you know who your audience is you are able to tailor whatever it is you are trying to say to a way they will understand. An example of this is that one would speak differently to other medical colleges than they would to their patients who might not know medical terminology that well. The next element is the message. The message an individual sends can come verbally, physically or both, so the sender needs to make sure they are sending out the right message they intended. For example, someone can say exactly what he or she might want to convey, but his or her body language might be representing the exact opposite feeling. This would not be effective communication.
There are many different channels an individual can use to send a message to a receiver: face-to-face, written, email, or even over the phone (Du Pre, "Chapter 1, Establishing a Context for Health Communication," 2005). An individual needs to make sure that they are clear and concise when composing their…...

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