Communication Worksheet

In: English and Literature

Submitted By laurenmarie1985
Words 893
Pages 4
Associate Level Material
Communication Process Worksheet

Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.

1. Briefly describe the misunderstanding, including the setting and the people involved.

I have experienced many misunderstandings with a variety of individuals throughout my life. From what I remember, a majority of those misunderstandings took place at my many different places of employment. One misunderstanding in particular took place at my former place of employment, Lexington Nursing Home and Rehabilitation Center. The individuals involved were myself (CNA) and another co-worker, Stephanie. The misunderstanding was involving one of our residents, Deborah. Stephanie and I were assigned to the same hallway of residents. When this would happen, we would split the residents in half. Meaning I would care for 7 and she would care for 7, giving you a total of 14 residents per hallway.

Apparently there was miscommunication because during our 3-11pm shift, Stephanie decided to start caring for my residents. This became a huge mess, the 7 residents she was assigned to missed their shower/bathing times and those who were unable to go down to the dining room missed dinner as well. Luckily we were able to catch onto this issue early on during our shift but it still made quite a disaster and it caused a lot of individuals to be upset.

2. Complete the following table with information from your described misunderstanding.

|Question |Answer |
|Who was the sender? |Lauren (me) |
|Who was the receiver? |Stephanie…...

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