Conflict Resolution at General Hospital

In: Business and Management

Submitted By christyharris
Words 1097
Pages 5
“Conflict Resolution at General Hospital”

Christy D. Harris

Dr. Jack Huddleston, Professor

BUS520: Leadership and Organizational Behavior

August 20, 2011

Discuss the conflict that is occurring at General Hospital.

The conflict that is occurring at General Hospital is simply a case of making the right financial decisions and man vs. computer. What I mean by that is, in trying to make cost effective decisions on how to cut back on expenses they chose to replace capable human beings that gave accurate results with a computerized system that is not glitch free and has not been proven to give accurate readings and correct patient information on the right patients nor was it approved by the board. This machine has been set in place to handle serious information that affects the well being of sick people whom are in no position to be misdiagnosed. Also this decision can very well place an even more expensive charge on the hospital if someone should become mistreated and they find grounds to sue.

In the case study the main issue is cutting cost for the hospital however the way that they are trying to eliminate expenses or find a cheaper way out was clearly not well thought out and researched in regards to the concern of the patients’ treatments. It seems as though the COO knew about the latest trend among other facilities and immediately made the change with absolutely no hesitation.

Reading this study makes me reflect on the situation with our very own Grady Health System. Although, the main issue may or may not be cost cutting, the hospital has its issues that have placed them in the survivability state. When you have your chief officers making choices by trail an error, problems will always be there and some can be very detrimental to the daily operations of the facility.

Discuss the conflict…...

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