Copmare Tow Airlines Web Sits

In: Business and Management

Submitted By yara
Words 714
Pages 3
Services Marketing

Web Site Evaluation

I choose Saudi Airlines and Emirates Airlines. Airlines businesses are an example of services business. I'll compare the two organizations according to their web sites.

1. The first criteria is User-friendliness: * Saudi Airlines: it's has been improved the last years. The site was so unprofessional and the use of it was only to read about the Airlines without any services to offer. However the site now a days is more effective and able the users to interact with the services they provide such booking and issuing the boarding. As I visit the tow sites I think Saudi airlines web site is friendlier than Emirates. It easy to use and to contact them there are many options like sending emails or calling a direct number. They divide the contact options into categories for example a window for the technical support and the self-services support and so.
If you click on the self-service the fist window to open is the steps for the services such: Printing boarding pass steps with pictures. The home page has a panel for online booking with a tutorial video that explain the whole process and how to pay for the ticket.

* Emirates Airline: elegant and very nice but I think it's a little pet complicated. It is friendly site allow customers to interact with the help center they provide that gives contacts to contact them in required or as needed. The site is convenience. It offers a verity of services that passengers need such booking or ranting cars. The site is not as fast as Saudi airlines site not even as easy as Saudis airlines
I believe the try to maintain a high quality services for their customers as well as presenting the united emirates spicily Dubai.

2. Applicability of contents and features to each of the five technology-dominated petals of the “Flower” (Information, Consultation, Order-Taking, Billing, and…...

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