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Customer Support for CourseSmart Solutions Partners


Your students should contact CourseSmart Solutions’ Customer Support via the following methods: * Support site – * Phone – 24/7 access via 866-588-3197 * Chat – 24/7 access. To access go to above link, click on Contact Support and choose Chat With Us. * Email – 24/7 access (but note SLA to respond below). This is the slowest method of obtaining support. To access go to above link, click on Contact Support and choose Email Us.

NOTE: Your students might find CourseSmart’s regular customer support site for students that purchase directly from CourseSmart. The regular support contact information differs so your student might receive inconsistent information if they contact the regular support team. Please be sure to distribute the correct information listed above for the CourseSmart Solutions Customer Support team.

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Process for Escalation: * Administrators should contact our Tier 2 level support team directly via email at during their business hours (see below). * The Tier 2 team will respond within 4 hours upon receipt of the issue during business hours. The response might include: solution to the issue, further questions regarding the issue or notification that the issue has been escalated to our development or content teams. * Our support team will provide updates to the administrator until the issue is…...

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...| | ABSTRACT James, Ernie and Terri decided to open a copy center to fulfill a need for closer access to copy machines in their community. After buying their first copier, they learned some of the pitfalls associated including the breakdown of the machinery and the potential loss of revenue associated with the breakdown. Before borrowing the additional funds needed to purchase a backup copier, they wanted to get a reasonable estimate of what the potential loss of revenue would be to determine if buying the backup copier made sense. This paper will describe the steps necessary to run a simulation of weeks between one equipment failure and another, the downtime in days due to repair and the lost revenue over a year period of time due to the simulated equipment failure. METHODOLOGY The first step in this process is simulating the time between breakdowns. Without explicit information on frequency of breakdowns, some assumptions have to be made. In this case, the assumption is between 0 and 6 weeks with the probability of a breakdown increasing as time between breakdowns increases. I was given a probability distribution graph that showed time in weeks on the x axis from 0 to 6 with a y value of 0.33 where x = 6. The graph looked something like this: From that information, I calculated that area under the line to ensure that this could be considered a continuous distribution function. For this to be true, the area under the curve must equal 1. The calculation...

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