Ellen Moore Case Study

In: Business and Management

Submitted By inese2012
Words 1127
Pages 5
Ellen Moore: Living And Working In Korea A female American consultant Ellen Moore has to face different problems working in Korea as a project manager. The Korean project Ellen is managing is month behind schedule. The tensions have arisen between her and her Korean co-manager, and the Korean project director Mr.Song is blaming Ellen for the problems.
There obviously are differences between American and Korean culture. Some of the differences in relation to the Hofstede’s Framework: The Index of Power Distance is much higher in Korea (60; hierarchical society) than in America (40). Korea is considered as collectivistic society (Index of individualism = 18) contrary to very individualistic society – USA (91). The Masculinity Index of Korea is 39 which indicates that the culture is feminine; In USA the Masculinity Index is 62. 1. Why has the project run into problems?
There are several causes that have led the project to problems. And these are not only cultural differences. Firstly, I would like to mention the management aspect. There were some contradictions of the information given to both co-leaders regarding who is leading the team. It seems that the power of authority is not clearly defined which led to misunderstanding which role each person should play. It resulted in overlapping power. Jack had more commanding power over subordinates than Ellen, but it anyway inevitably created confusion between the subordinates.
As it was mentioned, there are great cultural differences between the two nations. And cultural aspects also created some significant issues that exacerbated the situation. Korea is considered to be hierarchical society. The leaders in Korea are not used to work and take decisions together. It is important to demonstrate strong leadership. This aspect brings out the previously discussed problem of overlapping power.
In the history of Korea…...

Similar Documents

Ellen Moore: Living and Working in Korea

...« Ellen Moore (A): living and working in Korea » * Why is Ellen successful as a manager? Ellen Moore is a hard-worker person and she did a lot of study to acquire a good status. Every job she had, before going to Korea, were successfully achieved. In fact she quickly got a good level in the hierarchy of every company which she had worked for. So, she was chosen to accomplish this project with a truly confidence of her superior. In addition of her skills and study, she also had a really hard experience in Bahrain. A very difficult culture for a woman, there she had to gain respect among men but because of this difference, she acquired high skills in capability, creativity, and project management. So, when she arrived in Korea she had already read some basis staff about how to act in a business manner. For example, she knew that while receiving a business card she had to pay attention to it carefully and ask some question about it. Also she had to be aware that asking question while someone explains you something is really inappropriate in Korea and means that your teacher is not relevant. To conclude, Ellen is a good manager for all the skills mentioned above and also because she was performing while she had the occasion to manage the consultants and find out that they were less experimented than expected. * What would you advise Ellen to do and why? Ellen Moore is a really good manager but she had some troubles with it. Indeed, her partner Jack seems really...

Words: 1240 - Pages: 5

Case Study

...The Florida State University DigiNole Commons Electronic Theses, Treatises and Dissertations The Graduate School 2-5-2009 The Social Impact of Corporate Social Responsibility: A Case Study Brooke Ellen Forester Florida State University Follow this and additional works at: http://diginole.lib.fsu.edu/etd Recommended Citation Forester, Brooke Ellen, "The Social Impact of Corporate Social Responsibility: A Case Study" (2009). Electronic Theses, Treatises and Dissertations. Paper 4418. This Dissertation - Open Access is brought to you for free and open access by the The Graduate School at DigiNole Commons. It has been accepted for inclusion in Electronic Theses, Treatises and Dissertations by an authorized administrator of DigiNole Commons. For more information, please contact lib-ir@fsu.edu. FLORIDA STATE UNIVERSITY COLLEGE OF EDUCATION THE SOCIAL IMPACT OF CORPORATE SOCIAL RESPONSIBILITY: A CASE STUDY By BROOKE E. FORESTER A Dissertation submitted to the Department of Sport Management, Recreation Management, and Physical Education in partial fulfillment of the requirements for the degree of Doctor of Philosophy Degree Awarded: Spring Semester, 2009 i The members of the Committee approved the Dissertation of Brooke Ellen Forester defended on February 5, 2009. ________________________ Michael Mondello Professor Co-Directing Dissertation ________________________ R. Aubrey Kent Professor Co-Directing Dissertation ________________________ Robert Brymer Outside......

Words: 62361 - Pages: 250

Moore Medical Case

...What kind of analysis should Moore do of its Web orders to find out if they are 'good' orders? Web is a big source of orders for Moore. It’s important that they correct the flaws that are existing in their current web set up, to be able to do full justice to the money they spent on this powerful source of information technology. They should implement a feedback system in which they ask for feedback from the customers regarding various factors such as ease of navigation through the website, quality of service and products etc. They could initially introduce a 5% discount offer for the customers who give feedback after use, to lure them into giving feedback. The various things that have to be kept in mind are that they should ensure the products delivered are of the highest quality and ensure a timely delivery of the orders placed. For this they need to have good inventory management system by which they have access to all of their products at each of the Distribution center at any point in time. They should then do an analysis on the complaints and the enquiries made through the feedback system or through any other channel for that matter. Customer satisfaction was always their strength and to maintain that they would need to be reactive and act in the best possible way to resolve the issues/complaints/drawbacks. They should also analyze their strengths as to which products sell more and make sure that they keep up the good work and plan ways to stay ahead of the......

Words: 591 - Pages: 3

Ellen Moore Living & Working in Barhain

...1. Possible solutions that Ellen faced a) Take the Customer Services position: • Strength: By accepting the Customer Service position, she is taking her career to a new level. With new challenges to face, more responsibilities to meet and huge number of employees to manage which she has proven herself to have the skills and qualifications in this new role. It could be an option to take her career further and even could be a role model for women in this country that want to be in management position. • Weakness: By accepting this position, she is sending the message that she is accepting the discrimination that she experienced. She would be compromising her values, which is probably painful for her as an educated American woman, because her true personality has been violated. b) Fight Back: • Strength: Fighting back can help Ellen remain her true personality. By seeking help from Senior Vice-president, Ellen may persuade the SVP to stand by her side, get the position that she dreamed of. Another way to do it is to try her chances in the Bahraini Labor Tribunals, if she wins the case in the tribunal, it will help her change the women' unequal rights in the company or even to be a role model for women in the Bahraini society. • Weakness: Stepping over the general manager and reaching the Senior Vice-President to solve the issue might affect her relationship with the general manager who trusted her and nominated her for senior management position. This may result in......

Words: 1076 - Pages: 5

Case Study Case Study Case Study

...This case study is an excellent example of how different types of parties can be brought together in a large scale transaction and how the original energy of those early meetings can be lost over time. I imagine that when Anthony Athanas was purchasing those old piers back in the 1960s many, if not all, of his colleagues, friends, and family members told him that he was off his rocker. I’m sure Athanas was looking at this land as his family’s ticket to financial prosperity and somewhat of a legacy that he could leave to his descendants for years and years to come. One of the items I wish the case would have divulged is the amount of money that Athanas had invested in the properties. For me this information would have given an insight to his net worth and how much he had riding on this investment. I assume it was substantial given his actions later in the process. Twenty years later Athanas’ dreams came true and all those naysayers were more than likely green with envy. The amount of pride Athanas’ had in his investment at that moment had to have been insurmountable. Being approached by a big time real estate development company and their extremely wealthy client, Hyatt Corporation, must have made Athanas feel larger than life and made him feel like something he isn’t, which is a developer himself. The case doesn’t give much insight into whether Athanas had any representation or anyone consulting him throughout the process. From the beginning, I saw this as matchup...

Words: 1190 - Pages: 5

Case Study.

...Title: Case study Word count: 2,300 Bandura’s (1977) core argument posits that human behaviour can be learnt vicariously by observing and imitating others behaviours, a process which he calls modelling (Wortley, 2011). He argues that social learning does not require only direct experiences as radical behaviourists of operant and classical conditioning suggest (Wortley, 2011). Bandura (1977) supports his argument with three reasons. The first is that behaviour is learned through observation (Cherry, 2013). The second is that cognitive mediation is an essential part of the learning process (Cherry, 2013). The third is that not all learned behaviour is repeated (Cherry, 2013). This is because unlike traditional behavioralists, Bandura (1977) views the internal mental processes as important as the external processes in learning (Moore, 2011). His reasoning for this is that the modelling process requires attention, retention, reproduction and motivation in order to acquire the behaviour and determines whether they instigate it and maintain it (Bahn, 2001). As such, Bandura’s (1977) social learning theory, later called social cognitive theory is built upon reciprocal determinism (Moore, 2011). He proposed the triadic SOR model, which shows how interpersonal factors; locus of control, self-efficacy and moral disengagement (organism), interact interchangeably with behaviour (response) and the environment (stimulus) (Simon, 1999/2001). This is an expansion upon the......

Words: 2698 - Pages: 11

Case Study

...Case Study Captain Edith Strong By Rita Goforth March 3, 2014 CJA/ 474 Professor Mathew Workman Introduction In many law enforcement agencies across the United States there are issues with not having significant resources, enough manpower, little funding, and so on. While all of these issues are important to address and fix, a high turnover rate because officers are simply miserable in their jobs is another big concern for many Captains in many departments. This issue unless taken seriously and dealt with immediately can cause detrimental effects on the department as well as the community. When officers are miserable on the job their work suffers and with that so does the public. It is important for supervisors to take every measure they can to prevent and or fix these issues if it is within their control, in the event it is not within their control but is a problem the officer may be having personally they can suggest resources or other people that may be able to help with the situation. Project Approach When dealing with this problem there are many possibilities Captain Strong can pursue that will benefit the department, the officers, and the community. One way of dealing with this issue can mean, creating a program so that officers are not always working alone and have more opportunity to interact with other officers. By motivating officers to achieve goals and empowering them in their tasks at work Captain Strong will be able to raise morale and job......

Words: 972 - Pages: 4

Ellen Moore

...Ellen Moore Living And Working In Korea Management Essay In recent years, globalization has accelerated the emergence of many global companies that operate across geographical borders and require high levels of cross-national interdependence and cross-border flow of products, technology, capital and people. Businesses are expanding internationally through alliances and joint ventures, as well as mergers and acquisitions. This driving force has resulted in a growing number of people seeking international careers outside of their home countries. Ellen Moore, an experienced systems consultant who worked for Systems Consulting Group (SCG), a unit of Western Systems Inc. (WSI), was sent to Korea to manage a project involving a team of North American and Korean consultants. WSI newly entered the Korean market in 1990 through forming a joint venture (JVI) with Korean Conglomerate Inc. (KCI). Ellen was selected based on her strong background in project management, her creativity and technical abilities. She also had successful international experience working in Bahrain before, which may be helpful to her journey working in Korea, a new different foreign country. Ellen Moore- the international manager For Ellen, an expatriate manager who has limited knowledge of Korea and did not obtain any training from SCG prior to her arrival in Korea, living in Korea produced constant and unexpected challenges to the ways of perceiving, acting and valuing things, making it difficult for her to...

Words: 3114 - Pages: 13

Ellen Moore (a): Living and Working in Korea

...The case “Ellen More (A): Living and Working in Korea” shows us how the Systems Consulting Group (SCG) is struggling with challenges stemming from cultural difference, gender difference in leadership (even though the gender difference was ratified in the earlier stages), lack of direction from leadership, fundamental challenges with cultural hierarchy and authority, challenges with group dynamics, low morale, and communication barriers. Due to the cultural diversity, communication barrier has posed the biggest challenge. Secondly, difference in perception is another big challenge. In North America, the culture differs from Korea where it is very direct and uses explicit communication. Example: giving direct feedback or compliments to high performing workers is normal, however, it is not socially accepted in Korea as the employees are treated with the same level of respect. On the other hand Korean culture is indirect and they almost never ask questions when in doubt as it depicts that is unclear and can be taken as disrespectful. In addition, the Confucianism of Korean cultures teaches to show respect to teachers and managers. Soon after Ellen’s arrival and spending some time in Korea, she discovered that the Korean consultants had less experience. During the short tenure of the project, she could sense the tension arising between her and the co-manager Jack Kim. Jack had made it clear in his communication style to the group that he was the boss and with his demeanour...

Words: 936 - Pages: 4

Ellen Moore

...1. CQ: Is what happened to Ellen a surprise? Why or why not? Do you think what happened to Ellen would have happened to people like yourself, and from your background? Why? It is a surprise what happened to Ellen. Although she is from a country with different culture from Korea, Ellen is a high quality professional with international experience. She had put a lot of effort to adapt to Korea culture and know how to do business at that country. She took every free time to learn and be familiarized with the local language, business etiquette, mannerism and culture in order to have a better environment to work at. Therefore, even coming from a very different culture, Ellen made a big effort to behave as close as possible to her colleagues from Korea. What happened to Ellen would probably happen to any other person even with the members from our group. Despite some similarity of the culture style between Brazil and South Korea ,it looks like her co-worker Jack didn’t recognize Ellen’s as a co-responsible for the work, so from this point of view anyone in her place could have the same problem. What might help in this situation is if it was a man in Ellen’s shoes as Korean’s culture is more male oriented. But it is not clear that Jack would react better even with a man, as Jack had studied at an American university and it would be expected that he would understand the situation of working together with an woman co-worker. 2. CQ: Is Ellen a “typical North American female......

Words: 1144 - Pages: 5

Ellen Moore

...Assignment 14.10.2015 Since globalization have forced global companies work and cooperate across geographical borders, their employees must travel and work in different countries and therefore have to deal with variety of cultural differences. Ellen Moore, an experienced consultant from Systems Consulting Group despite some warnings that woman is not prefered as manager only if she is high qualified, was sent to Korea to work as a manager of korean consultants. Ellen's advantage why she was elected for this position was her experience in project management and her international experience from work in Bahrein. As Ellen arrived in Korea, she takes every possibility to learn language and to understand local culture, lifestyle and values and soon she realized that there are remarkable differences from Western countries in the everyday live and also business environment, mainly based on historical evolution and impact of Confucianism which properties were affecting and reflecting in social and work environment: Complete loyalty to structure Duty to parents expressed in loyalty, love and gratitude Very strict rules of conduct (parents / children; old / young; male  / female ; teacher / student) In Western countries good manager and leader has  to express positive emotions public and some negative remarks are prefered to announce in private in order not to reduce person's public confidence. In Korea manager should express disappointment  about person’s performance public,...

Words: 619 - Pages: 3

Case Studies

...the opportunity properly.” The U.S. Women’s Apparel Industry In 2007, the U.S. women’s apparel market was both mature and highly competitive. The economic downturn that began in the early 2000s significantly impacted the industry. Consumers had become very price-sensitive, and over half of all apparel purchased was sold “on sale.” The trend toward less expensive, casual clothing and the rising supply of low-cost, imported apparel intensified price ________________________________________________________________________________________________________________ HBS Professor Richard S. Tedlow and Heather Beckham prepared this case solely as a basis for class discussion and not as an endorsement, a source of primary data, or an illustration of effective or ineffective management. All names and key data in this case have been disguised. This case, though based on real events, is fictionalized, and any resemblance to actual persons or entities is coincidental. There are occasional references to actual companies in the narration. The authors and HBS are grateful to Suzanne Norris for her assistance. Copyright © 2008 President and Fellows of Harvard College. To order copies or request permission to reproduce materials, call 1-800-545-7685, write Harvard Business Publishing, Boston, MA 02163, or go to http://www.hbsp.harvard.edu. This publication may not be digitized, photocopied, or otherwise reproduced, posted, or transmitted, without the permission of Harvard......

Words: 4720 - Pages: 19

Case Study

...Case Study Paper MGT448 – Global Business Strategies October 11, 2011 Professor Dana Moore Gray, Ph.D., APR Case Study – Google in China This case study paper will examine Google’s entry into China. This case study will be focusing on the following topics; the legal, cultural and ethical challenges that Google experienced, the role that the Chinese government played, and a summarization of the operational and strategic challenges that faced Google’s managers. Google in China Looking to gain access to China’s 100 million internet users, Google launched their services in China in 2000. However, in 2002, the Chinese Government blocked Google’s services. Than two weeks later the government restored Google’s services along with a censoring program to block out any political sensitive material. This censoring program significantly slowed down Google’s site in China, and therefore it became obvious that Google would have to, in accordance with the Chinese government, self-censor their own site in an effort to speed up the service (Hill, 2009) Challenges Google Faced There were many legal, cultural and ethical challenges facing Google when they decided to provide their services to China. The fact that China is ruled by communism made it difficult for Google to acclimate themselves to the legal and cultural complexities. They also faced ethical issues as the aforementioned decision to self-censor their site from certain political information was in direct opposition to......

Words: 535 - Pages: 3

Ellen Moore

...Case Analysis 3 Ellen Moore Jenna Gilson Talal Khader Britton Larson Aubrey Morgan MGT 400 2/20/12 1. Identify the problems that the focal company/person in the case face. There is an unclear hierarchical reporting structure within the project team, making it impossible for  the project to continue and limits communication and knowledge transfer. The main problem that the Systems Consulting Group faces is that they need to complete their consulting project that they are behind schedule on, and need to choose a course of action quickly. 2. Identify underlying causes to the problem at hand There are many problems that are halting the progress of the project. The team is clearly suffering from lack of communication, disorganized team structure, unclear leadership and constant disagreement over the decision-making process. Business: The Korean structure appears to be hierarchical which seems to impact the understanding of relationships between consultants and clients of both the Americans and Koreans. Management: In Korea, respect for position and status influences how a project is executed. It is evident that power authority is undefined. Jack and Ellen don’t have a specific role, so there is an overlapping of power. As a result, subordinates are often confused and find it a bit hard to follow the lead of their superiors. There seems to be a lack of trust between Ellen and......

Words: 1126 - Pages: 5

Ellen Moore in Korea

...established Systems Implementation team consisted of five Korean consultants, one translator, and three North American consultants. Two co-supervisors were assigned to this team - Ellen Moore from American consultants’ side and Jack Kim from Koreans’ side. Consulting project was estimated to be one of the largest undertaken in South Korea to date. Problem There are several factors that affect project results: Cultural gaps between two nations – western and eastern Korean culture has different values than in the North American culture. Korea has long historical influence from religion and philosophy, like Confucian. It has a big impact on persons in business and the business etiquette in Korea. There are several actions what are may be considered as insignificant in western business area, here are very important, like the exchange of business cards, to know how to address a Korean by name, or replenishing a colleague’s drink at dinner, etc. Koreans took care that Confucian thoughts of loyalty to a hierarchical structure of authority and superiors-subordinate relationships (old/young and male/female) are always redeemed. Older man’s opinion is always taken as truth, comparing with younger’s. The same pattern is between males and females, males opinion is appreciate more than females Ellen worked hard to grab all cultural nuances to be able to perform as tantamount to Jack. She studied Korean habits, tried to understand they language, even social (drinking) habits.......

Words: 765 - Pages: 4

keyboard_arrow_up | Lace Bodycon Waisted Bowknot Midi Dress | Doll & Em