Evolving Models of Retail Banking Distribution

In: Business and Management

Submitted By adofoalex
Words 12004
Pages 49
Reinventing Retail Banking Series

Evolving Models of Retail Banking Distribution
Capitalizing on changes in channel usage

Produced by the Deloitte Center for Banking Solutions

Reinventing Retail Banking
Generation Y
Reinventing Retail Banking Series

Consumer Trust
Reinventing Retail Banking Series

Catalysts for Change
The Implications of Gen Y Consumers for Banks

Building Consumer Trust in Retail Payments
Laying a Solid Foundation

Produced by the Deloitte Center for Banking Solutions

Produced by the Deloitte Center for Banking Solutions

The traditional retail bank is at an inflection point. The needs and expectations of customers are changing as quickly as the competitive landscape. Customers are demanding seamless, multi-channel sales and service experiences and not consistently receiving them. Simultaneously, other financial institutions and non-traditional players are looking for opportunities to invade this space or to redefine it through disruptive innovation. The result is forcing banks to examine a more balanced, integrated approach to the customer experience and growth. In this series, entitled Reinventing Retail Banking, the Deloitte Center for Banking Solutions looks at how banks must move beyond simply meeting their profit and growth goals to delivering more completely on the customer experience. Specifically, these articles will focus on: understanding customers needs; identifying emerging and profitable customer segments and strategies to attract them; creating the multi-channel banking experience; and refining branch layout, design and utilization to increase customer loyalty. Together, these reports provide financial institutions with a roadmap for navigating the increasingly complex challenges that new customers and market conditions are creating, as well as understanding the lessons learned from other industries that…...

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