Flight Plans

In: Business and Management

Submitted By dayaneira
Words 253
Pages 2
Preguntas de discusión:
3) What management roles would Jeff Bourk be playing as he (a) negotiates new contracts with potential airlines, (b) works with the airport employees in providing a high level of customer service to arriving and departing passengers, and (c) resolves the contractual issues with the city of Branson? Be specific and explain your choices.

Considero que entre los errores que juega Jeff Bourque como director de la aerolínea Branson, se encuentra la exclusividad con aerolíneas especificas. Las compañías deben están abiertas a todo tipo de competidores. Este es un rol decisorio. El servicio al cliente es de suma importancia. Se le debe dar una buen trato a los empleados, para que los empleados den buen trato a los clientes. Esto es un rol interpersonal. Resolver el problema con la ciudad Branson es fundamental, se debe llegar a un acuerdo definitivo entre la ciudad y el aeropuerto. Esto es un rol decisorio que debe tomar el director del aeropuerto.

4) What skills would be most important to a manager like Jeff Bourk? Explain your choices. Entre las destrezas más importantes que debe tener Jeff Bourk se encuentra la destreza conceptual que Bourk la utilizará para saber llevar las situaciones complejas de la empresa. Todo director de una empresa grande debe llevar esta destreza. Otra importante es la destreza humana. Bourk como director debe saber tratar a las personas y tener buena relación con sus empleados, pues debe inspirar a sus empleados para que esa energía positiva pase a sus…...

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