Gap Analysis: Riordan Manufacturing

In: Business and Management

Submitted By cl1911
Words 1605
Pages 7

Gap Analysis: Riordan Manufacturing
Cara-Leigh Heemskerk
University of Phoenix

Gap Analysis: Riordan Manufacturing Changes are being implemented at Riordan Manufacturing to reach the sales targets and to improve satisfaction amongst employees. The sales strategy is adapted to a customer-relationship management system, which means working in teams where different departments work closely together to accomplish a sale. This new sales system asks for a different reward systems as the sales person is no longer individually responsible for the sale.

Situation Analysis
Issue and Opportunity Identification Recently the sales of Riordan manufacturing are declining which might be one of the reasons for the dissatisfaction amongst the stakeholder groups. The shareholders wants the highest return of their investment, managers want increased sales to earn more bonuses, and the employees want increased pay, more rewards, and higher job satisfaction. There are issues on the, employees are not satisfied with their job and the compensation that can be earned. This decline in satisfaction is shown in the employees’ behavior and leads to low morale, lower motivation, lower production activity and increased turnover. There are three key factors that explain this behavior: ability, motivation, and opportunity. (Dougherty & Dreher, 2001) Managers are worried that they will lose their key-employees and management needs to motivate the key engineers to prevent them leaving the organization. Organizational environments and individual characteristics must be simultaneously taken into account in attempts to predict, explain, or modify employee behavior. (Dougherty & Dreher, 2001) the task demands and reward systems are a tool to influence employees’ behavior, the employees are demanding for increased rewards…...

Similar Documents

Riordan Manufacturing

...Riordan Manufacturing Service Request SR-RM-022 Riordan Manufacturing Service Request SR-RM-022 Riordan Manufacturing is a Fortune 1000 company and industry leader in producing polymer and plastic material that enables their customers to find solutions to their business challenges. They are a global company that employs 550 people with projected earnings of $46 billion operating in Albany, Georgia, Pontiac Michigan, Hangzhou China, and their headquarters in San Jose, California. With their mission to remain the industry leader in identifying customer trends, Riordan Manufacturing is looking at ways to maximize its operating efficiency within the company by designing and implementing a new system in accordance with System development Life Cycle (SDLC). The Chief Operating Officer (COO) Hugh McCauley sent a memorandum to the Human Resources Integration Product Manager approving a project proposal for Human Resource department. This project will integrate state-of-the-art technology with Human Resource department to support Human Resources functions. A review and system analysis of the Human Resources system is as follows. System Analysis When a company such as Riordan request for the addition of a newly integrated system, a system analysis will aid one to answer some of the most basic questions such as how this new system will work, who would use it, and how the company current system handles the work are some of the important aspects to consider. Integrating...

Words: 1216 - Pages: 5

Riordan Manufacturing Analysis

...that Riordan Manufacturing, Inc. overhaul and upgrade their IT infrastructure. The Riordan information system is fragmented and redundant; which created inefficient policies. It is necessary to align the staff with technology that will ensure a more efficient and accurate job role. It is recommended to integrate all of the locations by purchasing and ERP and CRM system and ensure security of all data transferred. The most crucial change is to verify that all the new hardware being used is compatible with the inventory database.   Riordan Manufacturing, Inc. Information Systems Analysis Riordan Manufacturing, Inc. is an industry leader in the manufacturing of polymer plastics. The company began as a research and development (R&D) company, which created innovative patents, but later expanded to plastic beverage containers and fan production. The information systems vary in each plant; which are antiquated and decentralized. Most information is manually recorded and transferred, allowing for input errors and indefinite data. The variety of legacy systems is labor intensive and unsecure; which affects the company revenue and stability. Operations Riordan Manufacturing completes numerous processes through operations. The procedures include the procurement of raw materials, tracking products while manufacturing, shipping and accounting of the finished product. Raw Material Receiving Process A truck from a supplier arrives with raw materials to the Riordan......

Words: 2715 - Pages: 11

Riordan Manufacturing

...Riordan Manufacturing Wayne D. Lewis, Kylie Guillotte, Michael Schuldaski, Robert Phelps University of Phoenix Riordan Manufacturing Riordan Manufacturing owned by Riordan Industries is a Fortune 1000 company and a world leader in using polymer materials to provide solutions to major businesses in the automotive parts manufacturing industry, aircraft manufacturing and the Department of Defense. Riordan Manufacturing is dedicated to being a leader in research and development (R&D) while setting the trends within the industry by the hiring and training of qualified personnel focused on creating a strong long term relationships with customers by providing solutions that meet their needs. This focus must be maintained to ensure the success, profitability and continued growth of Riordan Manufacturing as an industry leader. Riordan Manufacturing corporate headquarters is in San Jose, California with plants in Albany, Georgia, Pontiac, Michigan and Hangzhou, China. The company acquired several of its assets through planned expansions and acquisitions. This growth has left Riordan Manufacturing with three separate operating organizations in Georgia, Michigan and California. There is also a joint project with the People’s Republic of China managed of the Hangzhou facility with its own operational and financial concerns. Each organization operates on different finance and accounting. This is one of the challenges Riordan Manufacturing faces with the financial and accounting......

Words: 4363 - Pages: 18

Gap Analysis: Riordan Manufacturing

...Gap Analysis: Riordan Manufacturing University of Phoenix Human Capital Development MBA 530 Mar 18, 2007 Gap Analysis: Riordan Manufacturing This analysis looks at situations, challenging issues and opportunities facing Riordan Manufacturing, a global plastics maker headquartered in San Jose, California. Through this analysis, problems will be identified that Riordan Manufacturing would have to resolve in order to be successful. By resolving their problems and realizing their opportunities, Riordan will improve their human resource practices, which will give them a competitive advantage. Situation Analysis Issue and Opportunity Identification Riordan Manufacturing has annual revenue of $46 million with 550 employees. The company is a subsidiary of Riordan Industries, which is a fortune 1000 company with revenue over one billion dollars. Production is divided among three plants: plastic beverages containers located in Albany, Georgia; custom plastics parts located in Pontiac, Michigan; and plastic fan parts located in Hang Zhou, China. Research and development is handled in San Jose, California. Riordan’s major customers are automotive parts manufactures, aircraft manufacturers, beverage bottlers, appliance manufacturers, and the Department of Defense. Recently, Michael Riordan, President and Chief Executive Officer (CEO) made strategic changes in their manufacturing and marketing of their products. Their declining sales and profits over the last couple......

Words: 1390 - Pages: 6

Gap Analysis: Riordan Manufacturing

...Gap Analysis: Riordan Manufacturing Jennifer Weaver University of Phoenix Gap Analysis: Riordan Manufacturing An industry leader in the field of plastic injection molding, Riordan Manufacturing, Inc., uses a state-of-the art design capabilities that has earned international acclaim and generated an annual earnings of $46 million. Attention to detail, extreme precision and enthusiastic quality control are the hallmarks of Riordan. With facilities in San Jose, Calif., Albany, Ga., Pontiac, Mich. and Hangzhou, China, Riordan is wholly owned by Riordan Industries, a Fortune 1000 enterprise with revenues in excess of $1 billion (UOP, 2006). Because of diminishing sales and uneven profits over the last two years, Riordan is faced with implementing new strategic plans to increase its profitability with an innovative customer relationship management system (UOP, 2006). The strain from the decline in sales has impacted employee morale adversely with little to motivate the workforce as its contribution has been overlooked and outright neglected. Riordon must reclaim its most valuable asset – its 550 people employees – by maintaining an innovative and team-oriented working environment and by assuring the employees are well-informed and properly supported. Situation Analysis Issue and Opportunity Identification Riordan was founded by Dr. Michael Riordan, a professor of chemistry, who had obtained several patents relative to processing polymers into high tensile...

Words: 2928 - Pages: 12

Riordan Manufacturing

...SR-rm-022, Part 1 BSA/375 Service Request SR-rm-022, Part 1 Riordan Manufacturing is a global plastics manufacturer employing 550 people with projected annual earnings of $46 million. All though Riordan Manufacturing Industries is a Fortune 1000 enterprise and a global manufacturer of plastic they currently do not have an integrated system that brings all the sites together as one.Currently, there are three sites that they manufacture from in Hangzhou China, Pontiac, Michigan, and Albany, Georgia. Riordan’s headquarters are located in San Jose, California, here the research needed to maintain Riordan’s success is done. Riordan Manufacturing, like any company, would not be able to experience any success without their loyal customers and the company’s steak holders. The key stakeholders within the Riordan Manufacturing Company that I would gather requirements from first would be would be management. After the management I would gather information from the employees. No one knows a company better then its staff. I would hold a meeting with the entire staff to decipher what the company’s current business challenges and future requirements this will as help me identify the company’s current and future business process flow. Once this is done key requirements which were gathered during the focus group will be consolidated into what will be foundation of the new system Riordan Manufacturing Company. The analysis tool I would propose for this project would be SDLC......

Words: 799 - Pages: 4

Gap Analysis: Riordan Manufacturing

...Running head: GAP ANALYSIS: RIORDAN MANUFACTURING Gap Analysis: Riordan Manufacturing University of Phoenix Gap Analysis Riordan Manufacturing is currently experiencing a decline in employee retention which could further translate into missing deadlines to complete projects, decreased quality of products and sales, and finally a decrease in customer satisfaction. To stop this chain of events, management needs to identify the key issues that the company is experiencing in each sector and implement changes that will reflect the future goals of the company. Management needs to address the employees concerns regarding the future employment with the company due to uncompetitive wages, random performance reviews, and unfair promotion processes. In determining how to reward the contributions of individual employees, managers must consider how various performance-contingent pay practices, including executive stock options, might enhance employee motivation.(Dreher & Dougherty, 2001, p 77). The challenge that management is facing in creating a reward system that will address the main concerns is incorporating the system into the company’s strategic plan, so that it satisfies both the management and the employees. The reward system affects job satisfaction by making the employee more comfortable and contented as a result of the rewards received. The reward system influences motivation primarily through the perceived value of the rewards and their contingency on...

Words: 1834 - Pages: 8

Riordan Manufacturing

...Riordan Manufacturing, a leading global manufacturer of plastic containers, parts, and fan parts, is wholly owned by Riordan Industries, Inc. Riordan’s fan manufacturing plant was purchased in 1992 when it was located in Michigan. In 2000, the company moved its fan manufacturing operation to China where it now resides. Riordan schedules manufacturing of fan parts based on forecasted production needs using an averaged three year sales history. Riordan’s make-to-stock system benefits customers who need products quickly with orders filled from inventory when received. Riordan employs a robust shipping department including a variety of reliable shipping solutions from the plant in China to worldwide customers. Riordan Manufacturing’s electric fan production plant is continually analyzing its strategies. Process flows, performance metrics, supplier relationships and supply chain efficiencies, lean production principles, and sales forecasting are essential to the success of Riordan. The company uses reports and plans for material acquisition, production, and scheduling in its manufacturing facilities. Riordan’s Manufacturing Strategy Riordan’s manufacturing strategy is a stable workforce for two reasons; first, “it schedules production of fans to meet the forecasted sales” and the forecast is calculated by “taking the average of sales for the last three years and extrapolating it into the next year” (Riordan Mgf. Operations - Supply Chain (Hangzhou, China), 2014). Second,......

Words: 1740 - Pages: 7

Riordan Manufacturing Hris Analysis

...Riordan Manufacturing HRIS Analysis University of Phoenix BSA/375 July 15, 2010 Riordan Manufacturing HRIS Analysis The ability to analyze and study the needs of an organization is an essential skill for a systems analyst. A systems analyst uses the concept of analysis and design to maintain and improve their information systems. The main goal of systems analysis and design is to improve organizational systems, typically through applying software that can help employees accomplish key business tasks more easily and efficiently (citation). The first steps that need to be taken in systems improvement are research and analyzing the scope and feasibility of a new project. Systems Analysis Approach The information-gathering technique and design method proposed for this project is the Rapid Application Development method, acronym RAD. The RAD methodology is a process in which research of user requirements is compiled before producing any detailed system design documents. Using this approach decreases the time needed to design and implement new systems. Factors of Successful Analysis The Rapid Application Development method incorporates using three different approaches of systems analysis. These sub-approaches are Prototyping, Computer-Assisted Software Engineering Tools, and Joint Application Design. By using the three different perspectives, RAD streamlines the entire systems analysis and design process. Prototyping Prototyping is the......

Words: 1003 - Pages: 5

Riordan Manufacturing

...Riordan Manufacturing’s Supply Chain Design OPS/571 August 3, 2015 Riordan Manufacturing’s Supply Chain Design Introduction A company’s supply chain design is crucial in helping to understand what the key activities and drivers are to the results produced which includes operational results, sales results, and financial results. An efficient supply chain will help a company to both efficiently and effectively produce a quality product to meet and satisfy customer demand. The key aspect involved in the design of a supply chain begins with a manufacturing strategy that will be the method of executing the plan. Next will be the understanding of the process flow by developing charts of how inputs and resources are transformed into outputs. A crucial component in evaluating a process flow is the use of key indicators and metrics to benchmark performance. Lean principles will provide a framework for process performance. Next a company must evaluate their relationships with their suppliers and understand how they affect the supply chain as this is the first step required with any successful supply chain. Then lastly sales forecasts and aggregate planning will be used to help define the requirements to meet demand. An evaluation will be conducted on a specific company to show how each of these components are implemented into the design. The company that will be evaluated is Riordan Manufacturing. Manufacturing Strategy Riordan Manufacturing produces plastic beverage...

Words: 1436 - Pages: 6

Gap Analysis: Riordan Manufacturing

...Gap Analysis: Riordan Manufacturing MMPBL/530 Situation Analysis Issue and Opportunity Identification The employees of Riordian Manufacturing feel that the supervisors of the company are demotivating them. They expressed his in focus groups. The employees initially stated that the supervisors treated them well when they were discussing their treatment with the consultant that was hired. Willingness to perform key behaviors is an important determinant of behavior. That is, employees must be “motivated” if they are to perform behaviors such as high task performance, job seeking, attendance, or cooperation with others” (Dreher & Dougherty, 2001). The motivation level at Riordian Manufacturing is at a tremendous low point. The company has the opportunity to increase the motivation level. Employees feel that the promotions that have taken place at Riordian Manufacturing are based on politics rather than merit. The employees also feel that there is a lack of career information, development opportunities and career advancement. The literature on sponsorship and mentorship in organizations, which suggests that employees with impressive ability and motivation may be constrained in their level of achievement and career success by a lack of opportunity (Dreher & Dougherty 2001). The consultant that Riordian Manufacturing hired suggested that other companies have implemented extensive career development and mentoring programs. Riordian Manufacturing has the opportunity to......

Words: 1046 - Pages: 5

Riordan Manufacturing Hr System Analysis

...RIORDAN MANUFACTURING HR SYSTEM ANALYSIS BSA/375 UNIVERSITY OF PHOENIX ONLINE INTRODUCTION Originating in 1992 Riordan manufacturing is a worldwide leader in manufactured plastics. Founded by Dr. Riordan, a chemistry teacher, they currently operate out of four facilities: Hangzhou, Pontiac, Albany, and San Jose. They are a fortune 1000 Enterprise whose revenue exceeds 1 Billion dollars. Their major clients include: The Department Of Defense, automotive parts manufacturers, aircraft manufacturers, and appliance manufacturers to name a few. The system we will be analyzing is their first Human Resources Information System (HRIS), which was implemented in 1992. It is integrated into the company's financial system, use for keeping record of employee's data. That data includes: - Personal Information - Hire date - Pay Rate - Vacation Hours - Tax information - Date of Seniority - Organizational Information They plan on updating the current system with a newer, more efficient HR system. The HR integration project has already been approved, and they are awaiting a detailed project plan. this plan is to include the following: budget, tasks, resources, and schedule. There has been a six month deadline set in place for project completion. This will allow the company to begin using the new system, no later than the second quarter of the year. KEY STAKEHOLDERS In gathering information for the project, the following stakeholders have been identified as......

Words: 952 - Pages: 4

Gap Analysis: Riordan Manufacturing

...Gap Analysis: Riordan Manufacturing Riordan Manufacturing is faced with some issues, challenges and opportunities to increase their sales and profitability, improve employee satisfaction, and improve their customer relationships in an effort to help them remain competitive in the marketplace. In this research an analysis will be conducted to evaluate the situations that face Riordan Manufacturing. This analysis will identify the issues and opportunities, explore the stakeholders’ perspectives, and review the problem and the end state goals. Once the analysis is complete the leadership team at Riordan Manufacturing will be able to put together a problem solution to begin to tackle the issues faced by the company. Situation Analysis Issue and Opportunity Identification “Riordan Manufacturing is a global plastics producer employing 550 people with a projected annual earnings of 46 $million” (University of Phoenix. n.d., p 1). The company is owned by Riordan Industries a Fortune 1000 enterprise with revenues over $1 billion (University of Phoenix. n.d., p 1). Over the past two years Riordan Manufacturing has experienced declining sales and uneven profits (University of Phoenix. n.d.). This change forced Riordan Manufacturing to make some strategic changes in the way they manufacture and market products and its sales processes. The strategic changes prompted Riordan Manufacturing to adopt a customer-relationship management system (CRM) which allowed customers to be......

Words: 1512 - Pages: 7

Riordan Manufacturing

...Riordan Manufacturing LT B: Novelette Anglin, Tina Greenlee, Tyracia Johnson, Melissa Richard, Rachel Ribar, Scott Scansen HRM/319 December 5, 2011 Suzan Jackson, MA, PHR Introduction A. Initial Steps to Design HRIS for Riordan Human resources are the fit between the individual and the organization (Gallos, 2006). This means when there is a decision to use a Human Resource Information System (HRIS) or change one that is in place, there are some very critical steps that have to occur. Learning Team B will briefly cover the steps in this paper. First, there needs to be a needs analysis completed. This is done to show where the current system, implemented in 1992, meets the requirements today and looking into the future. It will also drive out gaps. Areas where new functionality is needed to address an issue or need within the organization, between the individual, and the organization. In this project for Riordan Manufacturing the needs analysis clearly showed the current HRIS system does not have the technical capabilities to handle their increased number of employees, and departments within the company. Next, Learning Team B goes into the planning phase within the change process. This phase starts planning for the long and short-term goals of the new HRIS system to meet Riordan’s needs as outlined in the needs analysis. Key items to include are the integration points within the departments for the processes, who will access and use the system, and the......

Words: 693 - Pages: 3

Riordan Manufacturing

...Running head: RIORDAN MANUFACTURING Riordan Manufacturing BSA375 Ed Odjaghian July 16, 2012 Abstract Riordan Manufacturing Chief Operating Officer, Hugh McCauley, has hired Butner Consulting to integrate all existing Human Resource tools into a single integrated application for all Riordan Manufacturing locations. Riordan Manufacturing wants to take advantage of a more sophisticated, state-of-the art, information systems technology in their Human Resources department ("Service Request Riordan Manufacturing", 2011). Butner Consulting will be responsible for defining the business requirements for the development of the HR system to support the objective of this request. Butner consulting will create a detailed system design and project implementation plan required to complete this project. This project is expected to be completed within six months so the new system can be utilized in the second quarter of next year ("Service Request Riordan Manufacturing", 2011). Stakeholders During this System Development Life Cycle the first phase is “analysis.” Analysis involves detailing the business requirements for the project and what is expected. This stage places a great deal of emphasis upon stakeholder involvement in drafting, reviewing and approving the requirements. These requirements are prioritized in discussion amongst stakeholders so that critical success factors can be defined. Stakeholder involvement is essential to work towards success and satisfactory...

Words: 3201 - Pages: 13

Supernatural | Western Digital WD Red 2TB 3TB 4TB 6TB 8TB 10TB SATA Internal NAS Hard Drive HDD | Misterio