In: Business and Management

Submitted By Islandgirl100
Words 1035
Pages 5
Independent HR Consultants
To: Ted Moore, CEO and Founder Teddy’s Supplies
CC: Tonya Morgan, VP of Operations
From: Consulting Associate
Date: 6/17/2012
Re: Analysis of sexual discrimination case (Virginia Pollard)

Thank you for allowing me to work with your company. As requested, I have evaluated the information about the case of sexual discrimination that involves Virginia Pollard. I have taken a look at the incidents that led up to this case of sexual discrimination and my findings indicate that there have been too many occurrences of sexual discrimination towards Ms. Pollard, which in turn created a hostile work environment. This leads me to believe that Teddy’s Supplies is liable for sexual and workplace harassment.

Key points
• Virginia Pollard was sexually discriminated against.
• Teddy’s Supplies is liable for sexual and workplace harassment against Ms. Pollard.
• All personnel that are involved in this case must be disciplined. This should be in the form of suspension without pay, transfer or termination.
• Guidelines must be implemented to ensure that this type of incident does not occur again; as it hinders the morale and creates an uncomfortable, hostile work environment.
Data: I will be using the statement of employees, the data from the anonymous complaint, statements from all parties involved. My primary source of data is the findings from the investigation.
Assumptions: I will be making the assumptions that the parties involved in this case are possible repeat offenders, who have not been educated about Title VII of the Civil Rights Act of 1964.

I have no doubt that Virginia Pollard filed her case of sexual discrimination because she was terminated from her job; it is my assessment that plaintiff was not a willing participant. She seemed to have tolerated the harassment to ensure…...

Similar Documents

Best Practices in Measuring Customer Satisfaction

...BEST PRACTICES IN MEASURING CUSTOMER SATISFACTION Case Study: Comcast Corporation GM588: Managing Quality INTRODUCTION In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. It is critical to give customers the opportunity to provide feedback about their overall satisfaction level and specific likes and dislikes. It is equally important to consistently measure and monitor that input. Without an effective customer satisfaction research program in place, a company will lose business, missing opportunities, and putting itself at a competitive disadvantage. “Customer wants and needs drive competitive advantage, and statistics show that growth in market share is strongly correlated with customer satisfaction.”(Evans, 2010) An outstanding customer experience creates promoters, and promoters are more valuable to a company than other customers. Customer satisfaction is tied directly to profitability. If your customers are happy, they tend to be loyal. And if they’re loyal they not only buy more, they refer other customers. Well-established research by Bain & Company found that, for many companies, “an increase of 5% in customer retention can increase profits by 25% to 95%” (Bain, 2000). The same study found that it costs six to seven times more to gain a new customer than to keep an existing one. Moreover, one......

Words: 1797 - Pages: 8

Business Paper

...GM588 Additional Resources The following materials are helpful in understanding the topics of this week's discussion. They may also serve as sources for your research papers. A History of Managing for Quality by J. M. Juran (American Society of Quality, Milwaukee, Wisconsin, ISBN 0-87389-341-7) Economic Control of Quality of Manufactured Product by W. A. Shewart (American Socity of Quality, Milwaukee, Wisconsin, ISBN 0-87389-076-0) Leadership Is An Art  by Max Depree (Doubleday, New York, NY, ISBN 0-385-26496-8) Leadership Jazz by Max DePree (Dell Publishing, New York, NY, ISBN 0-440-50518-6) Managing Quality by David A. Garvin (The Free Press, New York, NY, ISBN 0-0-911380-6) The Disney Way by Bill Capodagli and Lynn Jackson (McGraw-Hill, New York, -NY, ISBN 0-07-012064-1) The Lessons of History by Will and Ariel Durant (Simon and Schuster, New York, NY, ISBN 0-671-41333-3) The Principles of Scientific Management by Frederick Winslow Taylor (Dover Publications, Inc., Mineola, NY, ISBN 0-486-29988-0) American Society of Quality: What is Quality , Quality Progress, July 2001 How a Good Quality Management System Can Limit Lawsuits , Quality Progress, June 2001 Managers Executed For Shoddy Quality , Wall Street Journal, October 17, 1989 Implementing Quality Programs In the Not-for-Profit Sector , Quality Progress, January 2001 Quality and Nonprofit Organizations , Quality Progress,  Marach 1999 Experiencing Quality: The......

Words: 446 - Pages: 2

Gm588 Week 1 Practice Quiz

...Quick Study - Practice Quiz Transcript The following questions have more than 1 choice. The correct answers are indicated with (Correct) before the letter for the choice. Multiple Choice Question: 1) The view that defines quality as the goodness of a product is referred to as the _____ definition of quality. a. user-based b. transcendent (Correct) c. incidental d. imminent Multiple Choice Question: 2) The _____ perspective is based on the presumption that quality is determined by what a customer wants. a. user-based (Correct) b. value-based c. judgmental-based d. manufacturing-based Multiple Choice Question: 3) Conformance to specifications applies to which quality definition? a. User-based b. Product-based c. Manufacturing-based (Correct) d. Value-based Multiple Choice Question: 4) Which of the following is a criticism of the product-based definition of quality? a. Quality is often mistakenly assumed to be related to price. (Correct) b. Not all products are fit for use. c. Consumers frequently confuse products with services. d. Quality cannot be defined precisely; you just know it when you see it. Multiple Choice Question: 5) The _____ definition of quality is that it is a function of a specific, measurable variable and that differences in quality reflect differences in quantity of some product attribute. a. manufacturing-based b. product-based (Correct) c. value-based d. user-based Multiple Choice Question: 6) The _____ definition of quality is of little practical value...

Words: 829 - Pages: 4

Keller Gm588 Quality Award Paper

...------------------------------------------------- Quality Award Paper IndustryWeek Best Plants Award Keller Graduate School of Management Spring Semester, May 2010 Session GM588: Managing Quality (online) Instructor: Robert Lee 14 May 2010 Table of Contents I. Purpose and Background 4 Penton Media’s IndustryWeek Publication 4 Quality Award 5 Award Background 6 Award Principles 6 Award Details 7 Entering the Competition 7 Application Process 7 Selection of Finalists and Winners 8 Timetable for 2010 Award Application 8 II. Award Criteria 9 Award Background 9 Award Application and Selection 9 Important Criteria for Award 10 III. Benefits of the Award 12 Individual Company Benefit 12 IndustryWeek Best Plant Award Applicant’s Intrinsic Benefits 13 Application Fee and Preparation Costs 14 Marketing Benefits 14 Challenges in Receiving the Award 15 IV. Past Winners 16 Strategies and Competencies of IndustryWeek’s Best Plant Winners 16 Core Strategies 16 Supporting Competencies 16 IndustryWeek’s Best Plants Winners (2007-2009) 16 2009 Award Year Winners 16 2008 Award Year Winners 17 2007 Award Year Winners 17 Top Three Winners from 2009 Award Year 18 Batesville Casket Co., Manchester, TN 18 Carrier - Carlyle Compressor Facility, Stone Mountain, GA 19 E-Z-GO, A Textron Company, Augusta, GA 21 V. Conclusion 23 Personal Thoughts 23 References 25 Purpose and Background * Penton Media’s IndustryWeek Publication Since January 1970,......

Words: 4898 - Pages: 20

Keller Gm588 Quality Focus Paper

...------------------------------------------------- Quality Focus Paper Just-in-Time Production and Lean Manufacturing Keller Graduate School of Management Spring Semester, May 2010 Session GM588: Managing Quality (online) Instructor: Robert Lee 5 June 2010 Table of Contents I. Introduction 3 What is it? 3 Background 5 History 7 II. Literature Review 9 Significance in Practice 9 JIT and Lean Thought Processes 10 JIT & Lean Thinking – General Principles 10 Advantages/Benefits of JIT/lean 10 Major Advantages/Benefits of JIT 11 Major Advantages/Benefits of Lean Productions 11 Relevance of JIT/lean in Today’s Businesses 11 Mistakes of Implementation 13 Additional Challenges 13 III. Demonstrations and Applications in the Business World 16 Survival Strategy for Business 16 List of Companies that use JIT/lean production techniques 18 Best Practices & Successful Implementation 18 IV. Conclusion and Reflection 20 References 22 Introduction * What is it? Just-in-Time (JIT) production is a set of principles applied to manufacturing and inventory to control the purchase of materials to produce units on a need-basis. JIT is set on the philosophy that controlling raw materials purchased for production to bring them into the manufacturing process as they are needed leads to cost savings and production efficiencies. JIT focuses on realizing that holding little or no inventory has economic and quality values for the organization. Manufactures......

Words: 4589 - Pages: 19

The Deming Prize

...The Deming Prize Keller Graduate School of Management GM588 Managing Quality; Spring 2010; Session B May 2010 Purpose and Background Following World War II Japan had a lot of catching up to do with the rest of the world. Their manufacturing had been largely based on copying other’s technology and the war had cut them off from outside sources for several years. In 1946 the Union of Japanese Scientists and Engineers (JUSE) was founded thus starting the quality movement in Japan. They invited Dr. W. Edwards Deming to come and give a series of lectures on Statistical Process Control in 1950. His teachings made a profound impact on Japanese industry and his philosophies continue to have an impact today. A transcript was made of his eight day lecture series, “Dr. Deming’s Lecture on Statistical Control of Quality,” and was subsequently distributed by JUSE for a charge. Dr. Deming then donated his royalties back to JUSE. In appreciation of this the Deming Prize was founded to commemorate Dr. Deming. Categories of the Deming Prize There are three categories of the Deming Prize; The Deming Prize for Individuals, The Deming Application Prize, and The Deming Distinguished Service Award for Dissemination and Promotion. The Deming Prize for Individuals The Deming Prize for Individuals is given to individuals or groups “who have made outstanding contributions to the study of Total Quality Management (TQM) or statistical methods used for TQM, or those who have made......

Words: 1199 - Pages: 5

Mcdonalds Quality Management

...Course Home - Course Project Company using is McDonald’s | | Print This Page | GM588 Course Project Course Project Guidelines | Milestones | Project Outline | Grading Rubrics | | Course Project Guidelines | | Topic Selection 1. Select a specific organization of interest to you and identify a quality management related problem(s) in the firm. Examples may be poor quality levels, high cost of quality, poor product/service design, high level of internal/external failures, etc. Feel free to add to this list if you need to. 2. You are taking on the role as a quality management consultant and the executives of your chosen organization have asked you to submit a recommended direction to implement a quality management initiative to address the quality management related problem(s) you identified above. For example: Six Sigma, Lean Principles, TQM, SPC, Balanced Scorecard, etc. 3. You also need to identify which of the course TCOs and specific topics in the syllabus are related to the problem you identify. Research Sources 1. All papers must have a minimum of 8 scholarly sources (other than text book) cited within the text of the paper and identified in the references section. 2. Additional research sources can be attached in an appendix. 3. All sources must be in two places. They need to be identified in the reference section must also have a corresponding citation in the body of the paper and vice-versa. 4. Review the following......

Words: 2461 - Pages: 10

Gm588 Project Paper

...INTRODUCTION The United States Postal Service (USPS) is an independent agency of the United States government responsible for providing mail service in the United States. It is one of the few government agencies explicitly authorized by the United States Constitution. Within the United States, it is commonly referred to as the "Post Office", "Postal Service", or "U.S. Mail". Employing 656,000 workers and 260,000 vehicles, it is the second-largest civilian employer in the United States and the operator of the largest civilian vehicle fleet in the world. The USPS is obligated to serve all Americans, regardless of geography, at uniform price and quality. Conversely, it has exclusive access to U.S. mail boxes and non-urgent letters. It receives competition from email and package delivery services. For 36 years, the Postal Service’s business model, established by the Postal Reorganization Act of 1970 (PRA), worked very well for customers, employees, and the nation. The Postal Service was able to charge affordable prices and use the revenues from those prices to provide mail service to all areas of the country, charging the same prices regardless of cost of delivery. It was able to cut costs, improve service, provide innovative work-share options, and continually improve productivity. The OCI revealed at the USPS could benefit from cultural change of holding back it employees who excel in their area. These plays on power cause others employ not step up and do more. This also......

Words: 2724 - Pages: 11

Gm 588

...[Type the company name] | GM588 Course Project | [Type the document subtitle] | | 6/15/2011 | INTRODUCTION United Airlines is a major airline based in the United States and one of the world’s largest airlines. It was formed in 1934. It is a subsidiary of United Continental Holdings Inc. Its headquarters are located in Chicago, IL. United is a founding member of the Star Alliance, the largest alliance in the world. On October 1, 2010 United and Continental airlines merged together forming the world’s largest airline in revenue passenger miles and second largest in fleet size and destinations. “The new United will offer customers an enhanced travel experience, combining the best products and services each carrier has to offer,” (The World's Leading Airline, 2011). The airline is suppose to be the airline that customers want to fly, the airline employees want to work for and the airline shareholders want to invest in. The key highlights of the merger are the following: * World’s most comprehensive global network, including world class international gateways to Asia, Europe, Latin America, Africa and Middle East with non-stop or one stop service from virtually anywhere in the United States * Most modern and fuel-efficient fleet and the best new aircraft order book, among U.S. network carriers * Industry-leading frequent flyer program that will provide more opportunities to earn and redeem miles worldwide * Optimal hub locations in 10......

Words: 3063 - Pages: 13

The Painful Truth of a Company’s Pursuit of Quality

...GM588 FINAL PROJECT PROPOSAL OUTLINE Annette M Daniels 1. THE PAINFUL TRUTH OF A COMPANY’S PURSUIT OF QUALITY 2. Johnson and Johnson 3. Johnson & Johnson was organized in the State of New Jersey in 1886. Today they employee approximately 115,000 people worldwide. Johnson & Johnson has more than 250 companies located in 57 countries around the world. From these 250 companies they Manufacture and sell health care products. The Family of Companies is organized into several business segments comprised of franchises and therapeutic categories. * Consumer Health Care The Consumer segment includes a broad range of consumer health and personal care products in the beauty, baby, oral care and women’s health categories, as well as nutritional products and over-the-counter medicines and wellness and prevention platforms. * Medical Devices & Diagnostics The Medical Devices & Diagnostics segment focuses on technologies, solutions and services in the fields of cardiovascular disease, diabetes care, orthopedics, vision care, wound care, aesthetics, sports medicine, infection prevention, minimally invasive surgery, and diagnostics. * Pharmaceuticals It includes products in the anti-infective, antipsychotic, cardiovascular, contraceptive, dermatology, gastrointestinal, hematology, immunology, neurology, oncology, pain management, and urology and virology fields. * Many of Johnson and Johnson’s businesses and facilities have been certified to meet......

Words: 976 - Pages: 4

Final Paper Jnj

...Johnson & Johnson Quality Management System Debbie Marshall GM588 February 19, 2012 Introduction Johnson & Johnson (J & J) is a global pharmaceutical, medical device and home care product manufacturer that was founded in 1886. Johnson & Johnson has over 250 subsidiary companies operating in over 57 countries employing approximately 116,000 people. They sell varying products in over 175 countries worldwide and pharmaceutical sales alone for 2008 were approx. $24 billion. These products include various well known household brands such as Tylenol, Motrin, Band Aid, Johnson’s baby products, various health and beauty products. Johnson & Johnson has always been known for their diversification, with separate divisions for consumer health & personal care product including women’s, baby, and oral as well as nutritional and over the counter products. The medical device and diagnostics division focuses on various surgical products, diabetes care, sports medicine, cardiovascular and diagnostics. The Pharma division has a variety of areas that they represent including: cardiovascular, immunology, oncology, pain management, gastrointestinal and many others. Unfortunately, in the last few years Johnson & Johnson has been plagued by numerous recall and quality control issues within their McNeil division. These quality issues range from bottle design, dropper leakage to metal shavings appearing in products such as Sudafed,...

Words: 1722 - Pages: 7

Gm588 Final Project

...SCTC Process Safety Management Audits GM588 August 20, 2011 Johnny Morris SCTC Process Safety Management Audits Introduction Safety Council Texas City (SCTC) is a not for profit organization that provides services to the local petrochemical industry (, 2011). SCTC serves both the petrochemical facilities and the contractors that work in the facilities. The services provided are safety training that is both instructor-led and computer based training. SCTC also provides the service of writing safety plans also known as Health, Safety, and Environmental (HSE) manuals. At the request of the petrochemical industry facilities, SCTC also offers Process Safety Management (PSM) audits. These audits are a way to ensure and verify information contractors are providing based on their Pre-Qualification forms (PQF). SCTC provides services to help contractors and their employees meet the requirements of the facilities. Contractors must meet requirements by completing a PQF and keeping it current on an annual basis. Contractors are also required to successfully complete a PSM audit which is based on the contractor’s scope of work. PSM audits are based on the completion of the PQF. The PQF contains information such as contractor’s basic information, organizational finances, HSE manuals, training, and documentation. PSM audits are conducted by retired individuals within the industry with no real process management background. Although these individuals have several......

Words: 2669 - Pages: 11


...GM588 Final Project Proposal Outline Gary Silva Title - “Quality for Life through Best in Quality Practice” Name of Organization and Background - Diabetes Care is a rapidly growing and emerging company which employs approximately 30, who appear to either meet or exceed their company’s expectations, with net sales of approximately $3.2 million. Classified as a medical device manufacturer. To be more specific their Primary SIC Code is Medicinals and botanicals (2833), in simpler terms, they manufacture medical devices. Primary products are Insulin delivery systems. Some of the major components of the assembly are made from and injection molding process using thermal plastics then moved to a secondary plastics joining assembly operation using a unique process technology offered by BRANSON Ultrasonics Corp. called Radiance Laser Welding. Introduction of the Problem - Quality is essential. They must produce product under the scrutiny of FDA guidelines, which in itself is a very costly and extensive process. Therefore it is imperative that they get things right. Goal is similar to any other company, which is, increased sales and market share. Out of their many challenges, what may be one of the biggest is to build good product without generating any plastics flash and particulate matter, thereby reducing potential risk of some type of loose foreign body being introduced into the human body through injection then flowing along the blood stream possibly...

Words: 550 - Pages: 3

Gm588 - Managing Quality Enhancement

...Quality in Practice GM588 – Managing Quality Enhancement Voice of Employee The Voice of the Employee focuses on providing a safe and secures workplace in response to instances of violence and poor employee relations (Evans, 2011). Organization utilizes the Voice of the Employee (VoE) to focus on internal processes as traditionally employees’ perspective wasn’t a top priority and not taken into consideration as far as the business was concerned. As part of an organization strategy to continue to evolve, compete, and improve the businesses’ bottom line, as they are devoted to understanding and communicating an open dialogue with their employees. A business seeks to respond to the needs and condition of the employees by strategically designing and implementing the VoE. The United States Postal Service (USPS) developed a metric to improve their internal processes by aligning with Occupational Safety and Health Administration (OSHA). USPS derived slang “Going Postal” after several workplace violences erupted with employees killing managers and other fellow employees. USPS wanted to focus on the internal workplace environment, safety, and employees’ satisfaction. An internal survey was developed as a tool to collect data and employee’s opinions to assess and analyze for workplace improvement, safety, and create a positive friendlier environment. USPS employees are able to deliver mail faster and customers are delighted. The......

Words: 704 - Pages: 3


...Table of Contents Executive Summary 2 Introduction 5 Company Background 7 Quality Intitiatives 9 Key Observation Points 11 Comparative Analysis 12 Concluding Remarks 13 Future Recommendations 15 Appendix 17 References 21 Executive Summary Coventry’s roots can be traced back to November 21, 1986, the date the company’s predecessor company, Coventry Corporation, was incorporated. Coventry Health Care, Inc. became a public company in 1991, and is currently listed on the NYSE with ticker symbol "CVH". Since the company’s inception, the building blocks of “The Coventry Model” have remained financial discipline and service excellence. The company’s senior management team has long understood those two objectives need not be mutually exclusive. As an organization, our long-term success depends on the ability to translate our commitment to affordable and accessible health care into real change. We look to four principles to guide us as we strive to provide exceptional value for members, employers, and providers: Easy and Simple Experience Everyone at Coventry is uncompromising in their commitment to ensure that all our customers have an easy, simple, and productive experience – whether enrolling as a new member, refilling a prescription, or filing a claim. Operational Excellence We pay fanatical attention to operational excellence, continually refining the advanced platforms and processes that are essential to what we do:......

Words: 2771 - Pages: 12

Keychain Funko Pocket Pop! Baby Groot, Batman, Dead Pool Vinyl Spider Iron Hot$1.39 13d left | Остальные теги | Newborn Baby Doll Gift Toy Soft Vinyl Silicone Lifelike Xmas KidsToddler Girl UK