Health and Social Care Unit 1 P4

In: Other Topics

Submitted By agolubevaite
Words 1401
Pages 6
Communication and interpersonal interaction

* Staff training * Assessment of needs * Promoting rights * Confidentiality * Defusing aggression * Appropriate verbal/ non- verbal communication * Building relationships * Appropriate environment * Attitude and confidence

Defusing aggression – a way to defuse aggression is by using assertion. Assertion is when a person can control their emotions that make them run away or fight back. To be assertive you would need to learn how to relax and stay calm in a tough situation. By building a relationship with a patient, a nurse could calm down a patient since she knows a lot about the patient therefore, he/she will know how to calm down the patient. A nurse would use non- verbal communication to calm down a patient also she would use verbal communication to speak with the patient and ask him/her what’s wrong.

Assessment of needs – This will allow the nurses and the doctors to know what is best for the patient and how to deliver the best quality care. This strategy will make sure that the patient receives all the help that he needs and that the nurses know how to deliver the help. For example, if a patient cannot speak for some reason, the nurse could check the patients needs assessment and make sure that he is getting everything that he needs. For example, medicine.

Confidentiality – This strategy is will allow the patient to feel more comfortable knowing that the nurses or the doctors won’t tell anyone about what the patient said. This will lead to the patient feeling more relaxed and able to talk about their issues. Another strategy that is similar to this one is promoting rights. This will help in a health and

social care setting because patients will feel more relaxed to answer specific questions because they know that they have promoting rights. This will also make the…...

Similar Documents

Health and Social Care Unit 1

...UNIT 201/ SHC 21 Q1) Identify the different reasons why people communicate? There are varies types of communication but all come under one of two categories. One being Verbal Commination and the other being Non-Verbal Communication. Verbal Communication is when one person communicates with another by using speech and Non-Verbal Communication is when one person communicates with another by using body language. People communicate with one another for many different reasons and for most this is an essential part of their daily lives. I have listed below a number of reasons of why I think people choose to communicate: * To express feelings * To teach * To learn * To connect * To share views and opinions * To take control * To compliment Q2) Explain how effective communication affects all aspects of working in adult social care settings? Effective communication is an extremely important part of working within adult social care. This is because we do not only have to communicate with one another as professionals but we also have to communicate with the people that we are here to support. * Clear & Concise - by having effective communication we are able to be clear and concise on what the needs of the individual are and how these needs can be met. * Mistakes - effective communicate also promotes the chances of less mistakes from happening by avoiding any inappropriate or unclear information being given or by something that has simply been...

Words: 3636 - Pages: 15

Unit 1 Health and Social Care

...Developing Effective Communication in Health and Social Care – Task 4 One-to-One In class, I participated in a one-to-one role-play with a fellow classmate. I played as a teacher and my peer played as a student who was being socially excluded by her classmates. She came to me one day really upset and explained that she was being socially excluded from the rest of the class. I suggested we go to a quiet room where we could talk by ourselves and I had to consider my approach carefully as I didn’t want to upset her even more. As part of my course, my class and I had to participate in a group event called Christmas cheer. This included us getting into groups to cook food which would be served to the elderly. We first had to decide what groups we would be in and this was done very easily and quickly This included our class getting into small groups and cooking food which the elderly would be served during this event. I was partnered up with four girls from my class who on several occasions I had to have a group discussion with. The first discussion we had to do is to discuss what we were going to cook. One of the girls decided to do scones whilst a few others wanted to do a gingerbread house. We finally decided on welsh cakes and then had to find a recipe for them. All of us found a recipe which we thought would be appropriate and they decided on a Mary Berry recipe as she was a famous cook. Me and one of the other girls was not happy about this as most people......

Words: 729 - Pages: 3

Unit 11 - P4 / Health and Social Care Level 2

...P4: Take part in an effective group interaction. A Care worker takes care of their patients, makes sure they take their right medication at the right time. A Diabetic Nurse tells you if you getting better or worse, prescribes the medicine that you need to take and when you need to take it. A Care home manager agrees or disagrees with the decisions in the care home. Mary has been in the care home for 1 month, the care worker, diabetic nurse and care home manager have come together to discuss her health and to whether let her go home or make her stay for a bit longer. Care home manager: So how is her health (sits straight), has it improve or worsen (tone is normal). Diabetic nurse: Well in this 1 month Mary has made a lot of improvements (smiles), she feels better and she's stronger due to the fact she takes her medication for her heart problems. Her diabetes seems to be getting better and doesn’t make her feel really unwell anymore. (Her tone and facial expression is happy and she’s smiling at the same time) Care home manager: What about her wellbeing at the care home? (Looks at the care worker) Care worker: I’ve noticed that her health has improved (smiles and tone is happy), she’s settling in well with everyone and takes her medication but (face expression drops) she’s really unhappy about not being with her cat, she really wants to go home. (Makes eye contacts with the manager and diabetic nurse) (Active listening and formal language) Care home manager: Do you......

Words: 581 - Pages: 3

Health and Social Care Level 3 Unit 1

...working in a health and social care setting to talk formally as if you talk informally to someone they can feel like they are not respected by you. Formal strengths and weaknesses the strengths of formal communication are that it can be easily understood by most people. The weaknesses of formal communication are someone who doesn’t speak the same language as you may not understand what you are saying even though it’s formal. Informal is mostly used when we are around people in our private life or family and friends life. Everybody speaks informally different from one and other. Somebody from southern England could say something like ‘Hiya mate how’s it goin’ this shows that people have different forms of informal communication because not everybody talks like that to their family and friends. Informal strengths and weaknesses the strengths of informal communication is that teenagers that prefer informal communication can learn better. The weaknesses of informal language are that when speaking to someone who doesn’t understand your informal language, they can misunderstand you and the message you are sending them. Between all colleagues they are to show respect for one and other working in the same setting. People who do not show respect to their colleagues may fail to show respect to the people that are using the care services. It is important to value them and to do this you greet colleagues and ask them how they are. When working in a health and social care setting it......

Words: 4794 - Pages: 20

Unit 18 Health and Social Care

...Unit 18 There are many things that people can do to contribute to providing a positive experience for users of health care services. The health care professional I will talk about and talk about how they can contribute to providing a positive experience is a health care worker. There are many things that a health care worker can do to provide a positive experience for the service user including; Respect the privacy of a service user: this could involve pulling the curtain around the individual whilst they are getting changed or putting a towel on them if/when they are having a bed bath. This will help the service user to feel that they have been respected and valued by the service provider. Be confidential: if the service provider is confidential and does not share information about the service user with others (who do not need to know) the service user will feel more positive and will feel safe with the service user, feeling like they can open up and do not have to keep secrets from them. Be Polite: if the service provider is polite then it shows the service user that they are respected, and that they service provider sees the service user as an equal and does not patronise them. It will help the service user feel comfortable and enjoy spending time with the service provider. Have a good work ethic: the service provider needs to have a good worth ethic because is they were lazy and didn’t get any work done throughout the day then the service user would not be......

Words: 909 - Pages: 4

Health and Social Care Unit 1 P2

...and they can take their time responding to you. It also makes them feel comfortable and warm. Egan believes that these 'micro skills' can help create a sense of involvement or caring presence when working with another person. Also these skills show the other person that you are interested in what they are saying and that you are listening to them. Whilst learning about SOLER we did a session of role play where we would follow the acronym and then when we didn’t. We rein acted a dentist’s office and played the dentist and the patient. Michael Argyle (1972) – The communication Cycle Michael Argyle was one of the best known English Social Psychologists of the twentieth century. He spent most of his career at the University of Oxford, and worked on numerous topics. Throughout his career, he showed strong preferences for experimental methods in social psychology, having little time for alternative approaches such as discourse analysis. Argyle believed that interpersonal communication was like learning to drive, a skill that could be developed. It involves building an understanding of listening, observing and reflecting on what another person may try to communicate. Argyles communication cycle consist of a number of stages demonstrated below. An idea occurs – This is when we think about the thing we are about to say and who to. For example it could be I wasn’t feeling very well and couldn’t go to work. Message coded – This is when we plan to say it. For example in my case......

Words: 939 - Pages: 4

Health and Social Care Unit 7

...Unit 7- sociological perspectives for health and social care P1 – Explain the principal sociological perspectives Sociological Perspectives | Main Points | Criticisms | Functionalism | Functionalist believe that just as the body functions through the efficient interrelationship of major organs and has disease, so the different institutions in society each have particular contributions to make. They work together and use methods of social control to deal with deviant members or groups, to ensure that society functions smoothly. Parsons (1902-1979) saw society as a system made up of interrelated institutions, which contributed to its smooth running and continuity. He thought that the main role of an institution is to socialise individuals and ensure that they understood the underlying values of their society and behave in acceptable ways. Murdock(1897-1985) did a study of the family, examined over 250 societies and concluded that in all societies the family performed 4 functions: * Sexual function which was allowed for the expression of sexuality in an approved context * Reproductive function which provided stability for the rearing children * Socialisation included the responsibility of teaching children the acceptable ways of behaving in society * Economic function meant that food, shelter, and financial security had to be provided for the family membersParsons(1951) argued that the family had only two basic functions which were: * The primary socialisation of......

Words: 3703 - Pages: 15

Health and Social Care Unit 1

...ghjklzxcvbnm HNC LEVEL 4 HEALTH AND SOCIAL CARE COMMUNICATION IN HEALTH AND SOCIAL CARE ORGANISATIONS 3/12/2013 By EVELYN HARRISON | HNC LEVEL 4 HEALTH AND SOCIAL CARE TASK 2 2.1 Communication can be strongly influenced by people’s beliefs, cultures, sexuality, gender preferences, social classes, level of education and ethnicity. How people view each other will determine how people will respond/communicate with each other in and out of a workplace. At work it is always advised to be fully aware of our service users’ communication preferences and wishes. Having different cultural beliefs can have an impact on how we communicate with each other and also how we communicate with our service users. Therefore it is essential to know the service users’ values and culture background by reading care plans and talking and listening to them. When it comes to communication, a person’s beliefs can have an impact on how they interact with others. What might be deemed to be normal in one’s culture can be seen as inappropriate in another and different cultures interpret non-verbal and verbal messages and humour differently. For example maintaining eye contact English culture implies that one is paying attention to what is being said and they will be considered as being honest whereas in my culture it is seen as being disrespectful especially if talking to someone to is older than me. In health and social care it is important to know our......

Words: 2575 - Pages: 11

Health and Social Care Unit 3

...P4- You are in the activity room of the care home and one of your clients starts experiencing severe chest pains and falls to the floor. They are having a cardiac arrest. A cardiac arrest happens when your heart stops pumping blood around our body. The first thing you should do in this emergency is check for danger. You should see if they have fallen on an object that needs to be moved or if there is anyone in the room that needs to be removed. Once you are sure the area is safe you must call for help. Call other workers to the scene and call 999 immediately so that a professional can reach you as soon as possible. The worker should be first aid trained and therefore should know how to perform CPR. Even if you haven’t been trained in CPR with rescue breathing, you can still use hands-only CPR.   You must maintain a patient's dignity at all times. Block off the area and get anyone out of the room that does not need to be there. Although the client may not be conscious you should take their personal needs and wishes into consideration. They may be embarrassed by the incident and may not want others to see them. Before you begin CPR you should tilt the patient's head back so that the airways are clear and take their pulse to check if they are breathing. In this case, the patient is not breathing. Firstly, you should perform chest compressions. This will pump the heart by external cardiac massage to keep the circulation going until the ambulance arrives. To do this you......

Words: 3791 - Pages: 16

Health and Social Care Unit 1, P1

...Unit 3 – Health, Safety and Security in Health and Social Care P1 – Explain potential hazards and the harm that may arise from each in a health or social care setting. Introduction: For P1, I am an employer, working for the local authority. My role is to check health, safety and security in different care settings. I will be looking for loose wires or toys lying around the floor as these are risks to injuries in the care setting. Key Terms: * Hazards: Anything that may cause any harm, such as loose wires trailing along the floor. Somebody may trip over them. * Risk: Risk is the chance that someone may be harmed, high or low risk, such as falling down the staircase. * Health hazards: These include incidents leading to an illness, such as visiting a patient in a hospital, and catching the norovirus. * Safety hazards: Incidents that lead to a personal injury or damage to equipment or buildings, such as using heavy or dangerous machinery with no license. * Security hazards: This includes intruders, theft of property or information and individuals either being abducted or leaving without consent. Such as having safety locks on doors at nurseries for young children to ensure that they cannot escape. * Reference. PPT. Level 3 Hazards in a health or social care setting, with examples. Hazards in a physical environment The physical environment includes everything that surrounds us, such as; objects, people, pets etc… These can have......

Words: 2111 - Pages: 9

Health and Social Care Unit 5

...Unit 5 Assignment 1, Anatomy and Physiology for Health and Social Care Nucleus The majority of cells in the human body contain a nucleus but not all nuclei are the same as there are many variations. The nucleus has the largest spherical structure within the cell, and is known as the ‘brain of the cell’ because the nucleus controls all of the cell’s activity, such as: reproduction of cells and movement. The nucleus contains strands of DNA (chromosomes) in the form of a double helix. Within the human body there are cells that have no use for a nucleus such as red blood cells and cells that contain multiple nuclei such as muscles, because they are more active. Cytoplasm The cytoplasm is a thick, clear semi fluid, gel like substance that is enclosed by the cell membrane and covers the entire cell. The cytoplasm contains other organelles, such as Golgi apparatus, mitochondria and lysosome etc. This organelle is mainly made up of water, salts and proteins, and is where the cells, enzyme controlled, chemical reactions take place. These reactions are most commonly referred to as metabolism. Mitochondria Mitochondria are rod shaped organelles with a double membrane that are scattered around the cell in the cytoplasm. The three components of mitochondria are: the outer membrane, inner membrane and the matrix. The outer membrane acts like a skin, keeping the structure. The inner membrane is folded over multiple times to create a layered structure, which......

Words: 681 - Pages: 3

Health and Social Care Unit 1 P1

...For this piece of coursework I will be describing how anti-discriminatory practice is promoted in health and social care settings. I will also be discussing the difficulties that may arise when implementing anti-discriminatory practice There are many ways in which to promote anti-discriminatory practice that are effective and have minimal chance of failure, the first way is staff training. This can be effective as it gives the workers an insight in how this practice is shown and ways to identify it, it informs them of how to prevent it and stop it from happening again. Training gives them a clear structure to follow to deal with this practice and how to avoid breaking the law. Training also puts the worker in the client’s shoes and shows them the effects of discrimination in hope to deter them from doing it again. Another way health organizations promote anti-discriminatory practice is by making sure they are welcoming for everyone; they do this by commutating to people in their preferred way whether it be Arabic to sign language. If they are unable to provide this service they should find someone who can, i.e. a translator. They should also take in to consideration the different beliefs and values the service users may have, this would be beneficial as it makes the user feel valued and respected, and they are made to feel s if they are at the heart of service. For example a client who is Muslim, letting them practice their religion as it is a religious requirement to......

Words: 353 - Pages: 2

Unit 40 Health & Social Care P3 P4 M2 D1

...Enduring Power Of Attorney Act: This is for individuals who are lacking the mental capacity and need somebody else to help them manage their legal, financial and health problems. The mental capacity act therefore made it legal so that those who are unable to make their own decisions have the ability to choose somebody who they feel they can trust to help manage their finances, properties and to help make their health and welfare decision. This is done through the power of attorney. This act links to individuals who suffer with dementia as within the late stages of dementia they will need to give someone the power of attorney due to the fact that they will not be able to manage their legal financial and health problems. Human Rights Act: This act not only impacts an individual’s life or their death it impacts their daily life and beliefs. Everyone has the responsibility to respect each other’s rights even if they are different to theirs. The government have the right to limit or control an individual’s rights depending on the rights that an individual needs. This act links to individuals who suffer with dementia as they will need certain rights and these rights will need to be met whether these people can provide care for themselves or whether they will need carers to help them meet these needs. Their needs may also be helping them to keep hygienic due to the fact that they might not remember or even taking medication or going to the doctors. Data Protection Act: This act......

Words: 1577 - Pages: 7

Unit 1- Health and Social Care Communication

...Unit 1: Developing Effective Communication Study Sheet- Key Words Interpersonal Interaction- Interpersonal interaction is the process of sending and receiving information between two or more people. This type of communication encompasses all types of contact between people. For example, asking questions via email/text message is an interpersonal reaction as you do not necessarily have to verbally ask the question, though you are still getting an answer. Interactions are between individuals, which may involve: * Drawings * Touch * Smell * Words * Gestures * Sound Interpersonal Skills- Interpersonal skills are the tools people use to interact and communicate with individuals or groups in an organizational environment. It is the ability to be able to effectively and appropriately communicate with people and stay calm during many different or challenging situations. An example of this could include the inability to negotiate with challenging customers who are complaining about food they have ordered. People need to handle situations like these in a way which does not distress surrounding people. There are seven main areas of interpersonal communication and they include: * Problem-solving * Decision-making * Assertiveness * Verbal communication * Non-verbal communication * Listening skills * Negotiation Reflective Account- Reflective account is the aspect of looking back on previous......

Words: 443 - Pages: 2

Health and Social Care Unit 1 M1

...Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) Student Name: roberta boswell BTEC L3 Health and Social Care: Unit 1 (M1) The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication The role of effective communication and interpersonal interaction in health and social care with reference to theories of communication This information pack will include a directory which explains the different forms of verbal and nonverbal communication and discusses the theories of communication. It will also include a series of case studies which will explain the different forms of communication which would enable residents, staff and volunteers to communicate with each other. Finally, it will also assess the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. Staff Training: Staff training is very important in the Health and Social Care field. This is due to the fact that if staff members are not given the correct and sufficient training, the lives of service users could very well be at risk. Correct staff training ensures that: employees aren’t injured or made ill by the work that they do and service users aren’t put at......

Words: 4503 - Pages: 19

The Newsroom | الراتنج الحرف | Forrest Gump