Hotel Receiving Functions, and Daily Duties

In: Other Topics

Submitted By gotinga
Words 1700
Pages 7
Receiving
The Receiving Control Point
The receiving function is critical because at this control point ownership of the products is transferred from the supplier or vendor to the operation.
Receiving comes into focus after the menu has been planned and the products dictated by the menu have been purchased. The objectives of the receiving function include inspecting deliveries to evaluate the quality and determine the Quantity of the products, checking prices, and arriving at an accept or reject decision. In reality, receiving practices range from carefully checking each item delivered to allowing the supplier's truck driver to put the order away and the manager simply signing the invoice. However, from a control standpoint, the former method is certainly preferable to the latter one.
A carefully planned menu and skillful purchasing are useless if the operation accepts inferior products. Conversely, good receiving techniques can maximize the results of the other control points. Receiving success requires competent personnel, proper equipment, adequate receiving facilities, established receiving hours, and several types of receiving control forms.
Receiving and Personnel
The number of persons working at the receiving control point varies among food service operations. The major determining factor is the size of the operation and its annual sales volume. In a relatively small operation, the manager or the assistant manager is usually in charge of receiving. In a larger operation, one full-time or two part-time people typically handle the receiving function, and the person in charge of receiving may be called a receiving clerk, steward, or storeroom person. This individual usually reports either to the food controller, the assistant manager, or the food and beverage manager.
Regardless of how many individuals are assigned to the receiving function, the general…...

Similar Documents

Separation of Duties at Riordan Manufacturing

...Separation of Duties at Riordan Manufacturing James Shoemaker CMGT 430 August 20, 2012 Bradley Andrews   Separation of Duties at Riordan Manufacturing Identifying and managing risk is a key to the survival of every organization that has more than one or two people involved in the day-to-day activities. Anytime that an organization allows an opportunity for a single user to perform more than one task or function that requires checks and balances the opportunity for loss to the organization exists. The proper management of risk by the organization will at the very least minimize financial losses to the company and in most cases increase profits. A review of the current processed in place at Riordan Manufacturing’s different locations has led to the recommendation that Riordan Manufacturing needs to establish new policies that provide for Separation of duties within the different departments of the organization. By definition, separation of duties is a key concept of internal controls and is the most difficult and sometimes the most costly one to achieve. This objective is achieved by disseminating the tasks and associated privileges for a specific security process among multiple people (Coleman, 2008). Separation of duty, as it relates to security, has two primary objectives. The first is the prevention of conflict of interest, the appearance of conflict of interest, wrongful acts, fraud, abuse, and errors. The second is the detection of control failures that......

Words: 1603 - Pages: 7

Fiduciary Duties

...FIDUCIARY DUTIES AND OTHER RESPONSIBILITIES OF CORPORATE DIRECTORS AND OFFICERS Morrison & Foerster LLP Christopher M. Forrester Celeste S. Ferber RR DONNELLEY EZ START XBRL We Tag. You Validate. We File. With the release of the proposed rule, the SEC will require the use of XBRL for financial reporting starting as early as 2009 for some companies. RR Donnelley is uniquely qualified to give you guidance on how your company can prepare for the SEC mandate. As the market leader in XBRL filings, we have been helping leading companies successfully tag and file XBRL financials since the inception of the SEC Voluntary Filing Program. RR Donnelley’s proven EZ Start XBRL full-service solution is designed to save you crucial time. With EZ Start, we do the initial tagging for you, reducing the time spent mapping and validating XBRL tags to under ten hours. Our goal is to transfer knowledge to your financial team to ensure a firm understanding of the taxonomies, mapping process and SEC requirements. To learn more, visit www.tryxbrl.com. FIDUCIARY DUTIES AND OTHER RESPONSIBILITIES OF CORPORATE DIRECTORS AND OFFICERS MORRISON & FOERSTER LLP Christopher M. Forrester Celeste S. Ferber RR Donnelley Global Capital Markets Copyright© 2008 Morrison & Foerster LLP (No claim to original U.S. Government works) All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic...

Words: 49138 - Pages: 197

A Hotel and Restaurant Practicum Report

...following establishments: Taal Vista Hotel, Taj of Tagaytay and Massimos Ristorante Italiano during the second semester of year 2007-2008 in Tagaytay City, Cavite, Philippines as a prerequisite for the subject HMT 12–Practicum. The practicum training was an exciting and memorable experience for the student because it gave her the first opportunity to employ the skills and theories she learned in classroom setting. TAAL VISTA HOTEL This section discusses topics which include: name and general location, institutional objectives and philosophy, ownership/management, organizational chart, facilities, number of rooms and types, function rooms and outstanding characteristics of the establishment. Name and General Location The Taal Vista Hotel is situated at Kilometer 60, Aguinaldo Highway, Tagaytay City, Cavite. The hotel is nestled on top of a 700 meter high ridge and enhanced by a cool mountain climate throughout the year. Its location affords guests swirls of cool mountain breezes and unobstructed vistas of the famous Taal Volcano. The hotel can be reached through the following directions: via Sta. Rosa exit from South Superhighway, via Coastal Road from NAIA Road and via Carmona exit from South Superhighway. The property is barely one hour drive from the economic industrial zones of Cavite, Laguna and Batangas areas and 2 hours drive from Manila. Figure 1 shows the location map of Taal Vista Hotel and Appendix G shows......

Words: 13644 - Pages: 55

Tqm in a Hotel

...hospitality industry. Total Quality Management (TQM) methodology can help organizations to achieve business excellence by improving customer satisfaction, cost effectiveness and competitive advantage. This methodology is useful for the hospitality industry. In a hotel, any quality problem will encourage guest complaints. A hotel serves human beings and everyone has different preferences and requirements which makes it more difficult to control quality in a hotel. For successful TQM practice, organizations have to integrate the quality management into the business strategy and to align the goals both horizontally and vertically throughout the various levels within the organization. In a typical hotel, there are three vertical levels - the senior management level, the business level (middle management) and the functional level (shop floor). Horizontally, there are departments – front office, food and beverage (F&B), housekeeping, sales and marketing, human resources, accounting, engineering and culinary. The objective of this study is to provide the highest quality to hotel industry and achieve customer satisfaction. II. Process Mapping The flow chart below is about the registration in a hotel which is basically the most important factor for dealing with clients and providing them with total satisfaction. It starts by taking the reservation details and checking if the room is available or not. If it is available we reserve it and......

Words: 2514 - Pages: 11

Internship Report of Hotel Management

...Hyatt Regency, Pune – An Introduction Hyatt Regency Pune is a 5 star luxury hotel located in Viman Nagar, Pune. The area hosts Giga space and Weikfield IT Park, Conveniently located on Nagar Road, the hotel in Pune is only 2,5km from Pune’s Lohegaon International Airport and the city’s entertainment areas of Koregaon Park and Kalyani Nagar, making it among the most sought after hotels in Pune. The hotel provides 219 rooms & suites and 84 serviced apartments for long-term guests. Hyatt Regency Pune hosts Arogya Spa & Fitness Centre, an exclusive environment offering Ayurvedic treatments, a 17-metre heated indoor swimming pool, a sauna, a steam room and a whirlpool. The numerous activities in the surrounding area of the luxury hotel in Pune offer the guests the opportunity to spend unforgettable moments during their leisure or business trip: golf, sightseeing, art galleries, trekking etc. Introduction To Food And Beverage Department The hotel in Pune features a variety of luxury hotel restaurants, bars & lounges, including Italian and Indian cuisines at La Terrazza , The Café and a wide range of Single Malt whiskies and other liquors, wines, beers and cocktails in an elegant and intimate setting at The Single Malt & Co. Bar and Lounge. Food and Beverage in Hyatt Pune is headed by EAM Mr. Hemant Mehta. The proposed Departmental Hierarchy of Food and Beverage Department in Hyatt Pune is given......

Words: 5997 - Pages: 24

Report of the Tangerine Beach Hotel Reservation System

...Beach Hotel Reservation System Table of Contents 1. General Details about the Organization. 2. Business Processes of the Organization. 3. Existing Information Systems. (Both Computer Based & Manual) 4. Computer Based Information Systems that could be introduced. 5. Recommendations and Discussion. 1.GENERAL DETAILS ABOUT THE ORGANIZATION Tangerine Beach Hotel is a 03 star hotel in Sri Lanka which is an associate company of Mercantile Investments Limited, which has diversified into tourism with other 03 resort hotels. 1. Royal Palms Beach Hotel in Kaluthara. 2. Grand Hotel in NuwaraEliya. 3. Nilaveli Beach Hotel in Trincomalee. With the collaborative enhance support from the Tangerine Tours; Tangerine Group of Hotels has built up a clientele from all over the world. Tangerine Beach Hotel is located in Kalutara area. It belongs to the Tangerine Group of companies. The hotel consists of many facilities to full fill their guest’s requirements to the maximum level. It include 166 bedrooms comprising of 6 spacious overlooking the Magnificent ocean, Cable television & Local Channels, Mini Fridges, Telephone and IDD facilities, Hot & Cold water, WIFI ( available in Lobby and selected other public areas), and also they are providing customers with finest meals in the country with the guidance of experienced chefs. Nowadays hotel industry has lots of opportunities and the industry is in its highest peak now. Hotel Tangerine is a mass tourist hotel......

Words: 1276 - Pages: 6

Duties and Responsibilities of Doorman

...principal function of the doorman is the security of the hotel . The doorman is in charge of guarding the lobby and screening all visitors, workmen, deliverymen, etc. Doormen are to be polite and alert at all times. Doormen must realize that the manner in which they carry out their duties helps establish the tone and character of the building. The manner in which visitors are received establishes their first impression of a building. Employees therefore should be especially neat, courteous and in proper uniforms at all times. * Upon arrival, the doorman greets guests, builds rapport with them and learns the reason for their visit in a friendly and charming manner. then assists them with luggage and introduces them to the front desk for their check in and to a bellman to assist them to their room. He then shares anything special about the guests purpose for visiting with the concierge so that a personalized touch can be added to their stay. * During the guest's stay, the doorman arranges transportation around the city via taxi or courtesy shuttle, gives directions to specific points of interest, restaurants, or recommends things to do in the city. During this interaction he will often take the opportunity to ensure that the guest's visit is going well and that any issues are being resolved. Upon departure the doorman assists in the loading of luggage into the guest's vehicle or taxi, thanks them for their visit and invites them to come back again. “DUTIES AND......

Words: 656 - Pages: 3

Hotel

...Foundations Hotel & Conference Center LLC Hotel Business Plan Period: 2011 – 2016 790 Indian Trail Blvd. Traverse City, MI, 49686 Phone: 231-590-2546 Fax: 866-293-0079 Email: manager@foundationshotel.com Web Site: www.foundationshotel.com Contact: Julia Hoard, Manager/Director THIS DOCUMENT CONTAINS PROPRIETARY AND CONFIDENTIAL INFORMATION AND IS NOT TO BE DISTRIBUTED WITHOUT PRIOR WRITTEN PERMISSION 1 Table of Contents ________________________________________________________ Introduction 3 Executive summary 4 Marketing 8 Foundations product mix 8 Market analysis 10 Marketing goals 11 Pricing strategy 12 Operations 12 Advertising and promotion 15 SWOT analysis 16 The organizational structure 18 Management and personnel 18 Administrative organization 19 Construction Bid Education/Skills Training/Internships 20 20 2 Introduction Business description Foundations Hotel & Conference Center is a 3-diamond hotel and offers luxury accommodation and associated amenities to local, regional, national and international tourists and travelers. For business travelers we offer a wide range of facilities such as conference and meeting rooms and exhibition space, including all necessary conferencing equipment and security. Business formation The company was started by Pine Grove Church of God in 2009. The company form is a Limited Liability Company, LLC. Registration......

Words: 4575 - Pages: 19

Bordless Communication in Hotel Industry

...Introductions:-Hotel industry is where at any one time, people will be leaving the job on seeking employment or being needs change for a better work atmosphere. In other way around, the employers will be seeking new employees also. Mass consolidation has had an impact on cultural issues. Leadership teams now have a high focus on the evolution of the corporate culture with rigorous recruitment processes to ensure new employees fit the corporate ideal. The perceptions of hospitality industry work sit uncomfortably with notions of a knowledge economy. Tourism work has, historically, been calibrated in terms of its technical skills demands. This is most evident in the approach adopted by the International Labour Organization (1979) in their Taylorian breakdown of Hospitality work into individual, measurable micro-tasks that, in turn, can be re-built into a training curriculum and assessment instrument(Baum,1996). On the basis of this, hospitality, tourism and related service work has traditionally and widely been characterised as low skills (Shaw and Williams, 1994; Wood, 1997; Westwood, 2002) although this stereotype is challenged in the context of hospitality by a number of authors (Baum, 1996; Burns, 1997; Nickson et al., 2002; Baum, 2002, 2006b) on the basis that this represents both a technical and western-centric perception of work and skills. The Way Ahead:-The way ahead of developing Strategies for making a good working culture in the Hospitality Industry should be more......

Words: 1390 - Pages: 6

Hotel Management

...REPORT ON FIVE STAR HOTEL HOUSE KEEPING EXECUTIVE SUMMARY: Pearl Continental Hotels (formerly InterContinental Hotels) and is recognized as the largest and oldest hotel company in Pakistan. Pearl Continental Hotels is the first Pakistani chain which has achieved excellent international standards of quality products and services. In recognition of its highstandard, the Pearl Continental Hotel, Karachi was conferred the prestigiousmembership of the "Leading Hotels of the World", an exclusive global organization of deluxe hotels established in 1928.Pearl Continental Hotels, beside in -house reservations network, are also linked withUtell International to have international exposure and overseas reservation network. Investment in people and human resource development is an ongoing process in theHashoo Group. New management concepts and intensive training programs havebeen introduced at all levels of supervisory and managerial positions through establishment of an in-house Training School located at Pearl Continental Hotel, Bhurban. The Training School looks forward to imparting systematic and scientific knowledge of the operations of both tourism and hospitality business. Pearl Continental Hotels have become synonymous with a tradition of personal services, efficiency, convenience and guest satisfaction. PC hotel Rawalpindi PC Hotel Burbhan PC Hotel Karachi PC Hotel Lahore PC Hotel Peshawar HISTORY/BACKGROUND: Travelers in the early 1700s found hospitality similar to that...

Words: 4938 - Pages: 20

Power of Duties

...Powers and Duties of Officers and Employees The procedure followed in the decision making process, including channels of supervision and accountability, the norms set for discharge of functions and the rules and regulations held under the control of the organization and used by its employees are detailed below. Shri Raji Philip Chairman-cum-Managing Director The Chairman and Managing Director is the Chief Executive of the Corporation and is responsible to the Board of Directors. He is responsible for all the activities of the Corporation including personnel, financial and commercial management, and corporate planning and project implementation. He is responsible for the effectiveness of the organization in the pursuit of the Company’s goals and objectives and in particular for the performance and supervision of the technical, administrative and day-to-day operations of the Company. The powers exercised by CMD are as per “Delegation of Powers” of CMD in vogue from time to time. Shri A K Bhatia Director (Operations) Director (Operations) is a member of Board of Directors and reports to Chairman and Managing Director. He assists the CMD in all technical matters, in procurement of providing support to the mills for efficient operations, forestry raw material and other major inputs, setting technical parameters and monitoring the operations against the set norms, closely inter-acting with the Chief Executives of the mills on all technical matters including......

Words: 6010 - Pages: 25

Hotel

...conjunction to operate a 5 stars hotel, a marketing strategy is a compulsory element toward the growth of the business. In our hotel namely The Venetian Sphere, a marketing strategy becomes an important part in term of gaining profitability from the hotel business operation. Basically, as a definition, marketing strategy is a process that can allow an organization to concentrate its limited resources on the greatest opportunities to increase sales and achieve a sustainable competitive advantage. A marketing strategy should be centered on the key concept that customer satisfaction is the main goal. A marketing strategy combines product development, promotion, distribution, pricing, relationship management and other elements; identifies the firm's marketing goals, and explains how they will be achieved, ideally within a stated timeframe. Marketing strategy determines the choice of target market segments, positioning, marketing mix, and allocation of resources. It is most effective when it is an integral component of overall firm strategy, defining how the organization will successfully engage customers, prospects, and competitors in the market arena. According to the definition of marketing strategy, clearly to say that, it is very tough activities in our hotel operation whereby, only the right strategy becomes as a key to the hotel business success. TARGET MARKET The first element that we focus in our marketing strategy is target market. Back to our hotel characteristic,......

Words: 5696 - Pages: 23

Crowne Plaza Hotel

...Introduction Crowne Plaza Mutiara Hotel is the hotel what I chosen for my industrial training. The training was started on 04.01.2010 until 21.05.2010.As we know, training is an important process for us to experience a real working life and improve our skill, especially for hospitality students. In my humble opinion, the hospitality study without industrial training is just theory, I appreciated the chance that to be guided and trained by qualified trainers. The reason why I chose Crowne Plaza Mutiara Hotel as my internship placement are the fame of this five stars hotel and the location of the hotel.It is a business hotel which is located at the golden triangle of Kuala Lumpur, near by KLCC and Pavilion Shopping center. I like the working environment. The people there are willing to train trainee and willing to let us leaning. The training department allows me to require to different departments. They provided a good learning and working environment to trainee. The contents of this report are acknowledgement, introduction, Crowne Plaza Mutiara Hotel profile, the departments that I joined and a conclusion. I was gone to four departments during five months training which are Banquet Department, Housekeeping Department, Sales & Marketing Department and Front Office Department. There are some descriptions of every department, my duty and responsibility, difficulties and learning outcome. From my point of view, writing this report is for me to record what I did during...

Words: 2711 - Pages: 11

Hotel

...The 4 star Park Turon hotel opened in 2009 . The newest modern 11 floor building deluxe Hotel of Tashkent, designed to delight guests with its luxurious accommodations, is seeped in the warm tradition of Indian and Uzbek hospitality combined with International standards. Vision statement Every Room - A Home Mission statement Together we provide a caring, consistent and enjoyable experience, always enticing guests to return. To accomplish this, we attract, develop and appreciate talented people who are part of an inspired and dynamic team. Our success is measured by continuously enhancing our reputation, market position and financial performance to set the Tashkent luxury hotel standard. Accommodation Total Number of Rooms: 120 - Superior Guest Room: 56 - Premium Guest Room: 49 - Privilege Guest Room: 8 - Privilege Grand Guest Room: 7 Hotel Facilities * The Lounge Bar * The Park Café * Business center * Two meeting room * Non-smoking rooms * Indoor swimming pool * Sauna (female/male) * Massage rooms * Fitness Center * Outside Parking Organizational structure Board of directors Responsibilities of some positions: Organizational structure of the Park Turon Hotel is hierarchy. General Manager. A General Manager is responsible for the overall strategic planning and direction of the company or organization and leaves the day-to-day management of the various functions to the......

Words: 3473 - Pages: 14

Duty Care of a Hotel

...According to the Court the Duty of Care that a hotel owes a guest are as follows: “The law imposed upon innkeepers’ at least ordinary or reasonable care to protect their guests against injury by third persons, and some cases call for the exercise of a higher degree of care.” Allegedly the hotel was negligent in the following areas 1.) Permitting Criminals, sex deviates, and vagrants to wander discriminately about the hotel 2.) Failure to maintain a competent staff of employees 3.) Failure to maintain adequate security personnel 4.) Failure to summon the police immediately 5.) Failure to have the hotel security officer investigate the incident as soon as it was reported to a hotel employee The facts that were used to determine that there was a breach of duty were as follows 1.) There was a lack of staff and more specifically security personel at the hotel the night of the attack. They estimated that the hotel was at a capacity of 1000 – 1200 guests along with an additional 1000 people attending a banquet and the only staff on hand was a Bellhop, Doorman and Front desk person with the only security officer having gone home for night with an illness. 2.) The crime was reported to the Hotel staff by a guest in the room next door to the nordmanns as it was occurring and it took 40 minutes for the police to be summoned. A complete lack of regard was shown by the hotel staff during this time by......

Words: 351 - Pages: 2

HEY-016-DVD | A Vida Secreta de Zoe (Addicted) 2014 | Share on Google+