How to Achieve Permanent, Measurable Improvements in Performance

In: Business and Management

Submitted By FaizanWaheed
Words 2204
Pages 9
How To Achieve Permanent, Measurable Improvements In Performance
Edit Article | Posted: May 11, 2007

The decades-long quest to transfer what is learned in the classroom to improved performance in the workplace has been a confounding one.

For one thing, it isn't easy to change behavior patterns, because they've been ingrained over time. To correct performance issues, new behaviors have to be introduced and consistently reinforced over the long term. This means following up programs with enough continued learning, feedback, coaching and accountability to stimulate the growth of new neuronal connections that eventually take the place of old ones.

Unaware of this reality, organizations have wasted billions of dollars annually investing in learning programs that fail to change behavior.

The greater challenge of the quest for this "Holy Grail" is that the solution doesn't involve fixing just one thing. A myriad of variables within an organization influence whether learning is reinforced until new behavior patterns are established. A process I call Train-to-Ingrain was designed to achieve permanent, measurable improvements in performance by optimizing aspects of training and development that impact on learning transfer:

- COMMITMENT - Support follow-up reinforcement

- COACHING - Prepare direct managers for their development role

- FOLLOW-UP - Integrate reinforcement programs with assessment and training programs

- ACCOUNTABILITY - Measure performance improvement and calculate ROI

- TRAINING FOR TRANSFER - Incorporate learning strategies that promote application and reinforcement of skills

- LEARNING NETWORKS - Coordinate support for reinforcement

- FOCUS - Identify training needs that will have a positive impact on business results

- CULTURE - Align the organization's policies and practices to support performance improvement


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