Individual Strategic Quality Management and Customer Satisfaction Paper

In: Business and Management

Submitted By normatorres
Words 645
Pages 3
Individual Top Quality Pioneers Paper
Norma Torres
University of Phoenix
MGT/449 Quality Management and Productivity
Dr. Vernon Wooldridge
June 21, 2012

Top Quality Pioneers Paper
To administer effective quality management, understanding the big picture and specific details encompasses the practical elements of quality management. The first portion of this paper will define what quality means and what elements entail. Followed by describing the quality pioneer’s use of the total quality elements made the pioneer successful. In addition, explain why the elements of quality are useful in today’s environment. The final portion of this paper will cover what to foresee about the future of quality.
According to Geotsch and Davis, 2010, “quality may be viewed differently from a consumer’s perspective; it means meeting or exceeding customer expectations. Total quality is an approach to doing business that attempts to maximize an organization’s competitiveness through the continual improvement of the quality of its products, services, people, processes, and environments” (Geotsch & Davis, 2010 p. 4). A clear focus on customer needs is to continually improve and innovate all processes, services, and products. Such as effective empowerment and recognition of individuals under a team involvement approach. Sound planning for quality with fact-based decision making, variability reduction, defect prevention (Wadsworth, Stephens, & Godfrey, 2002, p. 31). In essences, a dynamic state associated with quality products, services, people, processes, and environments are the key measures to meet exceeding expectations that help produce superior value.
The total quality concept as an approach to doing business began to gain wide acceptance in the United States in the late 1980s and early 1990s. Quality pioneers incorporate total quality elements made…...

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