Information Systems Supporting Business Processes

In: Business and Management

Submitted By hapi1982
Words 1928
Pages 8
Information Systems supporting Business Processes

Unit Code: CIS 13

Assignment 1 – Part B

Executive Summary

The ANZ Bank has an organisational structure which is divided into geographic location. The focus of this report is on the Australian Division and The Retail Distribution Functional Area. All functional areas within any business are support by a number of business processes. One business process which supports ANZ’s Retail Distribution functional area is Retail Lending. This particular business process plays a big part in creating revenue and ensuring that any risks in lending are kept to a minimum. Management and sales staff within Retail Lending use two types of Information Systems (IS), Hogan and Seibel Customer Relationship Management (CRM). It is these IS which allow ANZ to create their revenue and ensure the appropriate risk assessment is being use. Information Systems are used in all types on businesses globally; they add value to the organisation and also to the customers.

Table of Contents
Executive Summary 2
1. Introduction 4
2. Retail Distribution – Functional Area 4
2.1. Business Process 4
3. Customer Information System – CSC HOGAN Systems 5
3.1. Supporting Business Process 5
3.2. Value Add 5
3.3. Inputs, Outputs and Feedback 5
3.4. Requirements 5
4. Customer Relationship Management System - SEIBEL 5
4.1. Supporting Business Process 6
4.2. Value Add 6
4.3. Inputs, Outputs and Feedback 6
4.4. Requirements 6
5. Conclusion 6
References 7
Bibliography 8
Appendix 9
1.1 9

1. Introduction

ANZ provides a range of banking and financial products and services to approximately 8 million customers and spans across 32 countries in Australia, New…...

Similar Documents

Information Systems in Business

...Individual Project MGMT305-1204B-06 Management Information Systems Sunday, October 07, 2012 Abstract The following paper takes in a count for how companies use information systems for help managing internal operations by way of good decisions. Furthermore, how companies apply working knowledge of computers and ancillaries to evaluate how business problems can be solved. Moreover, how businesses use the aforementioned tools to facilitate ecommerce through the use of business to business and business to customer technology. INFORMATION SYSTEMS IN BUSINESS What's the Buzz on Smart Grids? Case study 1. How smart grids differ from the current electricity infrastructure in the United States The current electricity infrastructure within the U.S. provides power to shoppers with the smart grid providing info of how shoppers use energy. This makes it exhausting to be able to develop varied methods and approaches to finding ways of optimally distributing power. This infrastructure conjointly doesn't effectively handle power that's generated from energy sources. On the opposite hand smart girds digitally deliver electricity from suppliers to shoppers in a vary means that enables back and forth communication between suppliers and shoppers thereby enhancing selections created on energy production and consumption. This helps in saving energy, reducing prices and pollution and increasing transparency and re-liableness since the smart grid system is able......

Words: 2636 - Pages: 11

Business Information Systems

...Business Information Systems Business Information Systems ASSIGNMENT ASSIGNMENT TABLE OF CONTENTS INTRODUCTION PAGE 1 BODY-QUESTION ONE 1.1 PAGE 2&3 1.2 PAGES 1.3 PAGES QUESTION TWO 2.1 PAGES 2.2 PAGES 2.3 PAGES QUESTION THREE 3.1 PAGE 3.2 PAGE 3.3 PAGE 3.4 PAGE CONCLUSION PAGE REFERENCE PAGE Introduction Information systems (IS) or Business information systems deal with the development, introduction, conceptualization, utilization and maintenance of systems for computer-assisted data processing within the enterprise-wide and company networks. Information systems are used in almost every technical profession. Small company owners and entrepreneurs use IS to reach customers throughout the globe. Manager’s use IS to make large investment decisions, like research on a cancer drug or construct a manufacturing plant. Sales representatives utilize in order to advertise products, analyze sales trends and communicate with the customers. Financial planners use information systems in order to advice their customers to help their children's education or them save for the retirement. From a small store to large multinational companies, and various sizes and types of business organizations cannot survive without the business information systems in order perform finance and accounting task. The......

Words: 6879 - Pages: 28

What Are Business Processes? How Are They Related to Information Systems?

... 1. What are business processes? How are they related to information systems? Define business processes and describe their relationship to business performance. A business process is a logically related set of activities that define how specific business tasks are performed. Business processes are the ways in which organizations coordinate and organize work activities, information, and knowledge to produce their valuable products or services. How well a business performs depends on how well its business processes are designed and coordinated. Well-designed business processes can be a source of competitive strength for a company if it can use the processes to innovate or perform better than its rivals. Conversely, poorly designed or executed business processes can be a liability if they are based on outdated ways of working and impede responsiveness or efficiency. Describe the relationship between information systems and business processes. Information systems automate manual business processes and make an organization more efficient. Data and information are available to a wider range of decision makers more quickly when information systems are used to change the flow of information. Tasks can be performed simultaneously rather than sequentially, speeding up the completion of business processes. Information systems can also drive new business models that perhaps wouldn’t be possible without the technology. 2. Why are information systems so essential for...

Words: 2735 - Pages: 11

E-Business - Information Systems

...Total word count: 2983 Introduction The STAR organization has only done business locally in Leeds in the United Kingdom, and seeks to expand its business on a global scale. To make this happen, STAR would require developing a competitive strategy which in due course helps the organization in achieving a competitive advantage. This report will touch on how an information system can greatly benefit STAR in terms of global expansion and change the dynamics of running businesses efficiently, as well as the impact of having it. Without a doubt, any new implementations to any organization will have its advantages and disadvantages, but the latter can be kept to the minimum, or even eliminated, if appropriately dealt with. 1 – Potential of IT systems The Ansoff Growth Matrix is a marketing planning tool which aids a business in defining its product and market growth strategy. As shown below (Fig 1.1), market development is the name given to a growth strategy where the STAR organization seeks growth by targeting its existing products to new market segments (QuickMBA, undated). Fig 1.1 – Ansoff product/market growth matrix (taken from http://www.tutor2u.net/business/strategy/ansoff_matrix.htm) The major goal of market development is to attract a new customer segment, using a slightly different strategy, into consuming an existing product (Ansoff, 1984, p455). According to Riley (2012), various market development strategies include; * New distribution channels i.e.......

Words: 3412 - Pages: 14

How Business Use Information System

...Chapter 2 Global E-Business: How Businesses Use Information Systems 2.1 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES • Define and describe business processes and their relationship to information systems. • Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. • Explain how enterprise applications, collaboration and communication systems, and intranets improve organizational performance. 2.2 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems LEARNING OBJECTIVES (Continued) • Explain the difference between e-business, ecommerce, and e-government. • Assess the role of the information systems function in a business. 2.3 © 2010 by Prentice Hall Management Information Systems Chapter 2 Global E-Business: How Businesses Use Information Systems The Tata Nano Makes History Using Digital Manufacturing • Problem: Outdated manufacturing processes, timeconsuming manual labor. • Solutions: Digital manufacturing systems allowed Tata to create a $2,500 car without sacrificing safety or value. • Dassault Systems’ Digital Enterprise Lean Manufacturing Interactive Application drastically reduced development cycle. • Demonstrates IT’s role in fostering innovation and improving efficiency. •......

Words: 2508 - Pages: 11

Information Systems in Business

...Business Driven Information Systems 2e CHAPTER 1 INFORMATION SYSTEMS IN BUSINESS McGraw-Hill/Irwin ©2009 The McGraw-Hill Companies, All Rights Reserved 1-2 Chapter One Overview •  SECTION 1.1 – INFORMATION SYSTEMS IN BUSINESS –  Information Technology’s Role in Business –  Information Technology Basics –  Roles and Responsibilities in Information Technology –  Measuring Information Technology’s Success •  SECTION 1.2 – BUSINESS STRATEGY –  Identifying Competitive Advantages –  The Five Forces Model – Evaluating Business Segments –  The Three Generic Strategies – Creating a Business Focus –  Value Chain Analysis – Targeting Business Processes SECTION 1.1 INFORMATION SYSTEMS IN BUSINESS McGraw-Hill/Irwin ©2009 The McGraw-Hill Companies, All Rights Reserved 1-4 LEARNING OUTCOMES 1.  Describe the functional areas of a business and why they must work together for the business to be successful 2.  Explain information technology’s role in business and how you measure success 3.  Compare management information systems (MIS) and information technology (IT) and define the relationships among people, information technology, and information 1-5 LEARNING OUTCOMES 4.  Compare the responsibilities of a chief information officer (CIO), chief technology officer (CTO), chief security officer (CSO), chief privacy officer (CPO), and chief knowledge officer (CKO) 5.  Explain the gap between IT and the business, along with the primary reason this gap exists 1-6 INFORMATION......

Words: 2153 - Pages: 9

Business Information Systems

...Joe Bryan Rob Pimentel Chapter 1 Case Study 1-1 Discussion Questions: 1.) How does the business strategy affect information systems and organizational decisions? A business strategy is a well-articulated vision of where a business seeks to go and how it expects to get there. Management constructs this plan in response to market forces, customer demands and organizational capabilities. The business strategy drives the decisions made by organizations and IS regarding the structure, hiring practices, applications, hardware and tactics. Organizational capabilities include the skills and experience that give the corporation a currency that can add value in the marketplace. The leaders of the organization must construct a plan to best utilize organization assets to work towards the business strategy. The documented plan must apply human and capital resources to objectives and timelines that clearly map to the business strategy. IS strategy can affect and is affected by changes in a firms business and organizational strategies. IS strategy always involves consequences – intended or not – within business and organizational strategies. 2) What generic strategy does Roche appear to be using based on this case? Provide a rationale for your response. D’Aveni identified four arenas in which firms seek to achieve competition advantage under hypercompetiition: 1) Cost/quality, 2) Timing/know-how 3) strongholds and 4) Deep pockets. Roche became......

Words: 682 - Pages: 3

Business Information Systems

...Since the 1970s,Transaction processing systems are already available and was already used by nearly all businesses. The development of transaction processing systems is pushed forward by the advent of the Internet which turned this system a booming software. We are all aware that the cost of buying and implementing the necessary software has dropped so much and is now very affordable to all. Most businesses can now apply the softwares profitably. Many transaction are now readily available and less time consuming. Anyone can now do banking from home, booking a holiday on the net, shopping and working from home are all now, and that was made possible by transaction processing. Transaction processing is actually a computer-based group of logical operations. Success of all the operations or failure of the operation as a group makes the transaction processing to work. For example if you are buying an item, the process of buying include paying the price from your account. That consists debiting your account according to the price of an item, and crediting your utility provider’s account. The system to be efficient it needs to pass the ACID test. Transactions are known as atomic, and that mean the transaction will either happen or not. If one account is debited, then another account has to be credited. For example for the transaction processing to work, both the debiting from your account and crediting to the provider’s account should be successful. Supposing your account......

Words: 1083 - Pages: 5

Information Systems and Business

...Information Systems and Business Evelyn Jenkins INF220: IS Principles Instructor Christopher Powell March 31, 2014 Over the course of the past few weeks, we have learned about businesses and how technology has affected how businesses are operating domestically and internationally. The information that I will provide in this assignment will give you an insight as to how information systems transform businesses, help solve business problems; how information systems support major business functions and how information systems affect business careers. Information systems are transforming business by providing instant access to real time information that can be processed immediately. Information systems relate to globalization because they connect companies, individuals, and data from all over the world together making access to information easier. Individuals and companies can access and share information through a number of resources available to them. Essential tools for conducting business may be internet, e-mail, online conferencing, video-web conferencing, cell phones, laptops, or any hand held smart device. In the fast paced environment that allows commerce to take place, information systems are key and are the foundation to any company’s success. The internet allows any company or individual to buy, sell, advertise, give and or receive company feedback online. This is allowing companies and or individuals to become more competitive and efficient by......

Words: 1069 - Pages: 5

Business Information System

...Management Information Systems, 13e (Laudon/Laudon) Chapter 1 Information Systems in Global Business Today 1) Internet advertising is growing at approximately 10 percent a year. Answer: TRUE Diff: 3 Page Ref: 6 AACSB: Reflective thinking skills CASE: Content Objective: 1.1 2) Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes. Answer: TRUE Diff: 1 Page Ref: 11 AACSB: Reflective thinking skills CASE: Content Objective: 1.3 3) A fully digital firm produces only digital goods or services. Answer: FALSE Diff: 2 Page Ref: 11 AACSB: Reflective thinking skills CASE: Content Objective: 1.1 4) A business model describes how a company produces, delivers, and sells a product or service to create wealth. Answer: TRUE Diff: 1 Page Ref: 13 AACSB: Reflective thinking skills CASE: Content Objective: 1.3 5) Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed. Answer: FALSE Diff: 2 Page Ref: 15 AACSB: Use of information technology CASE: Content Objective: 1.3 6) Computers are only part of an information system. Answer: TRUE Diff: 1 Page Ref: 17 AACSB: Use of information technology CASE: Content Objective: 1.3 7) Information systems literacy describes the behavioral approach to......

Words: 4925 - Pages: 20

Business Information System

...Business Information Systems Tutorial Week 6 BUSINESS PROCESSES ENTERPRISE ARCHITECTURE Weight 1% In this tutorial session: * Your tutor will randomly ask students to present their answers to some of the “learning outcome” questions to the class. * Your tutor will divide students into groups of 3 to 5. * Your tutor will assign each group with one or more case study questions. (You need to have a printed/hand-written copy of your answers to all questions with you) * Each student in a group needs to present his/her written answers to the group before discussions. * The discussions/debate for each allocated question should lead each group to some collective agreed upon answers. * Your tutor will ask one or more members of your group to present your collective answers to the whole class. * Your tutor will provide you with some feedback. The tutorial assessment each week is generally based on your understanding of the week’s course content, group interaction in discussing your answers, the quality of your collective answers and their presentation to the class. (Note: not everyone could present each week). ASSESSABLE TASKS OF THE WEEK The tutorial tasks for this week will help you to develop more understanding of the importance of business processes and enterprise architecture in Business. . * The due date for providing answers to this week’s tutorial tasks is by the beginning of your tutorial session next week (Make sure to take......

Words: 636 - Pages: 3

Business Information Systems

...School/Portfolio: | The Faculty of Business | Course Code/ID: | BUMGT 1501 | Course Title: | Management Principles | Teaching Location: | Australian Technical and Management College, Melbourne campus | Semester: | Summer, 2014-15 | Prerequisite(s): | Nil | Corequisite(s): | Nil | Exclusion(s): | Nil | Credit Points/Progress Units: | 15 credit points. | ASCED Code: | 080301 | Adopted Reference Style APA 1 COURSE ORGANISATION 1.1 Student Responsibility It is the responsibility of every student to be aware of the requirements for this course, and understand the specific details included in this document. For full details of programs and school procedures, please refer to the University handbook (http://federation.edu.au/students/essential-info/publications/handbook) and Faculty Programs Handbooks available at http://federation.edu.au/faculties-and-schools/faculty-of-business/the-business-school/current-students Students should be aware of the content of the handbooks, particularly: * * Special Consideration process and forms * Assignment Coversheet * Submission of tasks and assignments * Grading codes * Appeal process * Unsatisfactory progress - Early Intervention 1.2 Staff The most appropriate contact is your teacher. If necessary they will contact the Course Coordinator at the University. | Lecturer | Tutor | Name: | Dr Maria Zenaida Mullin | | Phone: | | | Fax: | |...

Words: 2408 - Pages: 10

Business Information System Assignment

... Chapter 1 Business Information Systems in Your Career Multiple Choice Questions 1. One of the recent critical challenges facing Major League Baseball was: a. b. c. d. poor coordination between local and national sales channels. poorly managed sales channels. outdated information systems. decreasing ticket sales. Difficulty: Medium Reference: p. 3 Answer: d 2. The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage, operational excellence, and: a. b. c. d. improved flexibility. improved decision making. improved business practices. improved efficiency. Difficulty: Easy Reference: p. 6 Answer: b 3. Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective? a. b. c. d. Improved flexibility Improved business practices Competitive advantage Survival Difficulty: Hard Reference: p. 8 Answer: c 4. The use of information systems because of necessity is: a. b. c. d. survival improved business practices competitive advantage improved flexibility Difficulty: Medium Reference: p. 9 Answer: a 5. (Analysis) Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time? a. b. c. d. 1 only 1 and......

Words: 34754 - Pages: 140

Business Information System

...technologies. 2. Evaluate transmission media and the types of networks available to organizations. 3. Demonstrate how the Internet and Internet technology work and how they support communication and e-business. 4. Identify and describe the principal technologies and standards for wireless networking, communication, and Internet access. 5. Assess the business value of radio frequency identification and wireless sensor networks. Chapter Outline 6.1 Telecommunications and Networking in Today’s Business World Networking and Communication Trends What is a Computer Network? Key Digital Networking Technologies 6.2 Communications Networks Physical Transmission Media 6.3 The Global Internet What is the Internet? Internet Addressing and Architecture Internet Services and Communication Tools The World Wide Web Intranets and Extranets 6.4 The Wireless Revolution Cellular Systems Wireless Computer Networks and Internet Access RFID and Wireless Sensor Networks 6.5 Hands-On MIS Key Terms The following alphabetical list identifies the key terms discussed in this chapter. The page number for each key term is provided. | |Network operating system (NOS), 193 | |Bandwidth, 200 |Packet switching, 194 ......

Words: 10107 - Pages: 41

Information Systems and Business

...every aspect of our lives from entertainment to shopping, from the work we do and where we do it, to how we communicate with friends, relatives, and business associates. As you can see from the opening vignette in the text, many businesses are remodeling their products and services to take advantage of expanded channel outlets such as the Internet, cell phones, and even iPod devices. This chapter gives you an overview of many of the subjects we’ll touch on in this course. It will help you understand how information technology is being used by many businesses worldwide to increase efficiency, save money, and create better relationships with suppliers and customers. 1.1 The Role of Information Systems in Business Today Ask managers to describe their most important resources and they’ll list money, equipment, materials, and people—not necessarily in that order. It’s very unusual for managers to consider information an important resource, and yet it is. As electronic business and electronic commerce grow in popularity and more firms digitize their operations, having useful information is becoming even more important to the global business community. This chapter will begin to explain why you need to manage your information resources as closely as any other in your organization. How Information Systems Are Transforming Business The next time you’re in your workplace or on your school’s campus, even walking down the street, take a closer look at the people around......

Words: 4852 - Pages: 20

Movie Toy Story 4 | France | Canada | Chi La Sow