It Managers Book

In: Business and Management

Submitted By pankajbahar
Words 8563
Pages 35
The IT Manager’s Guide to ITIL v3

an

IT Management eBook

contents] [
The IT Manager's Guide to ITIL v3
This content was adapted from Internet.com's bITa Planet, CIO Update, and ITSM Watch Web sites. Contributors: Jennifer Zaino, Mike Tainter, Martin Likier, Drew Robb, Augusto Perazzo, Glen Willis, and Troy DuMoulin

2 5
2

ITIL Version 3 is All Business
Drew Robb

Bridging the Gap Between IT and Business
Augusto Perazzo and Glen Willis

9
5 9

Q&A with Robert Stroud, Member of the ITIL Advisory Group
Jennifer Zaino

12 15

The Evolution of Service Management Philosophy
Troy DuMoulin

Key Differences Between ITIL v2 and v3
Mike Tainter and Martin Likier

12

15

The IT Manager's Guide to ITIL v3, an Internet.com IT Management eBook. © 2008, Jupitermedia Corp.

1

[

The IT Manager's Guide to ITIL v3

]

ITIL Version 3 is All Business
By Drew Robb

Shrek III” was better. So were "Rocky III" and "Mission Impossible III." But while ITIL III is no blockbuster, it is getting decent ratings from the IT community overall. In particular, it is earning kudos for attempting to bridge the chasm between IT and the various business units within organizations. IT Infrastructure Library (ITIL) made its debut in 1989 and since then has become the de facto standard for IT service management best practices. Since the release of v2 at the start of the millennium, there have been new business regulations and mandates, technology advancements, and general shifts in how IT is valued. In light of this, the UK's Office of Government and Commerce (OGC) has been working with industry leaders to update ITIL for the third time in two decades even as many organizations are in varying stages of ITIL adoption. With the release of ITIL v3 come many questions from IT managers and CIOs. Most common among them: "What's the difference between v2 and v3?" and "Should I wait to start my ITIL…...

Similar Documents

Manager

...Governance 23 Legal and Regulatory Requirements: 23 Compensation Plans: 24 Board of Directors: 24 Monitoring: 25 Takeovers: 25 Shareholder Pressure: 25 OECD Definition of Corporate Governance: "OECD defines corporate governance as follows: “Procedures and processes according to which an organisation is directed and controlled. The corporate governance structure specifies the distribution of rights and responsibilities among the different participants in the organisation – such as the board, managers, shareholders and other stakeholders – and lays down the rules and procedures for decision-making."  Financial Times Definition of Corporate Governance: "How a company is managed in terms of the institutional systems and protocols meant to ensure accountability and sound ethics. The concept encompasses a variety of issues, including the disclosure of information to shareholders and board members, the remuneration of senior executives, potential conflicts of interest among managers and directors, supervisory structures, etc." Cadbury Report Definition of Corporate Governance: "Corporate governance is the system by which companies are directed and controlled. The boards of directors are responsible for the governance of their companies. The shareholder’s role in governance is to appoint the directors and the auditors to satisfy themselves that an appropriate governance structure is in place. The responsibilities of the board include setting the company’s strategic......

Words: 8078 - Pages: 33

Book

...Rashesh Shah did it. Sanjeev Bikhchandani did it. Shantanu Prakash did it. 'Stay Hungry, Stay Foolish' is the story of 25 such IIM Ahmedabad graduates who chose the rough road of entrepreneurship. They are diverse in age, in outlook and the industries they made a mark in. But they have one thing in common: they believed in the power of their dreams. This book seeks to inspire young graduates to look beyond placements and salaries. To believe in their dreams. The Centre for Innovation, Incubation and Entrepreneurship (CIIE) at IIM Ahmedabad aims at fostering innovation-driven entrepreneurship through incubation, research and dissemination of knowledge. Rs.125/- - Rashmi Bansal ISBN 978-81-904530-1-1 CONTENTS - THE BELIEVERS - THE OPPORTUNISTS - THE ALTERNATE VISION THE BELIEVERS People who knew entrepreneurship was the Chosen Path. They took the plunge straight after their MBA or after working barely a couple of years. And they persevered until they made it big! p02 THE BOOK OF JOB Sanjeev Bikhchandani (PGP 1989), naukri.com Sanjeev is India's most successful internet entrepreneur. For close to a decade he struggled on the sidelines but never gave up on his Big Idea. In 2006, naukri.com became the first dotcom to IPO on an Indian stock exchange. p18 ROCK WITH IT, ROLL WITH IT Shantanu Prakash (PGP 1988), Educomp Despite a regular middle class upbringing, Shantanu went into business while doing his BCom. The entrepreneurial streak continued......

Words: 114565 - Pages: 459

Manager

...changes in business model from paper to digital. 3. What should be the best strategy for fahey to integrate the media and magazine by transforming the culture, behavior and value of a legacy organization. 4. In 1994 Fahey was CEO of ‘Life Time’ ironically facing same challenges with earlier generation of media and technology. Fifteen years later same person is seen as elite general manager at work in a completely different organization. Has his thinking and management style changed? 5. Whom should the e commerce boss report to? How to transform a 123-year-old cultural icon and prepare it for the digital world? Slowly, Key concepts include: 1. Practitioners need to understand the power of the history of their own organizations in order to effect change. 2. Making transformational changes at the National Geographic Society involved pulling management levers to alter a deeply ingrained culture, develop new organizational capabilities, and design a compensation structure aligned with new values. 3. A one-size-fits-all approach to management doesn't work. General managers encountering similar problems in different organizations may need different solutions to solve them. That has come back to haunt us," Fahey says."People today don't want clutter."It turns out that many things that made National Geographic one of the world's top brands during its 123 years are obstacles to overcome. Like many other print publications, National Geographic's......

Words: 1523 - Pages: 7

Manager

...and why international business growth has accelerated * Discuss behavioral factors influencing countries’ business practices * Discuss the philosophy and practices of the legal system * Describe trends in contemporary legal systems * Profile the characteristics of the types of economic systems * Examine corporate responses to globalization in the form of codes of conduct, among other things * Understand why production factors, especially labor and capital, move internationally * Grasp company strategies for sequencing the penetration of countries * Discern the major opportunity and risk variables a company should consider when deciding whether and where to expand abroad * Understand the major motives that guide managers when choosing a collaborative arrangement for international business | International Business is an authoritative and engaging voice on conducting business in international markets. The course text not only describes the ideas of international business but it also uses contemporary examples, scenarios, and cases to help students effectively put theory into practice.Upon completion of the course, students will be able: 1. To understand why companies engage in international business and why international business growth has accelerated. 2. To become familiar with different ways in which a company can accomplish its global objectives. 3. To understand methods for learning about cultural environment 4. To analyze the......

Words: 1197 - Pages: 5

Manager

...Accountancy Jump to: navigation, search Accountancy (profession)[1] or accounting (methodology) is the measurement, statement or provision of assurance about financial information primarily used by managers, investors, tax authorities and other decision makers to make resource allocation decisions within companies, organizations, and public agencies. The terms derive from the use of financial accounts. Accounting is the discipline of measuring, communicating and interpreting financial activity. Accounting is also widely referred to as the "language of business".[2] Financial accounting is one branch of accounting and historically has involved processes by which financial information about a business is recorded, classified, summarised, interpreted, and communicated; for public companies, this information is generally publicly-accessible. By contrast management accounting information is used within an organisation and is usually confidential and accessible only to a small group, mostly decision-makers. Tax Accounting is the accounting needed to comply with jurisdictional tax regulations. Practitioners of accountancy are known as accountants. There are many professional bodies for accountants throughout the world. Many allow their members to use titles indicating their membership or qualification level. Examples are Chartered Certified Accountant (ACCA or FCCA), Chartered Accountant (FCA, CA or ACA), Management Accountant (ACMA, FCMA or AICWA), Certified Public......

Words: 23794 - Pages: 96

Manager

...Introduction Great managers have some characters in common which can be learnt by upcoming and young managers through simulation, that is, the imitation of the leadership styles of great managers to achieve results. Some criteria is required which is predictable from the simple aggregation of individual characteristics of the agents (Gilbert, 1996). If novices can painstakingly learn from and imitate characters of experts, they will surely develop their skills. Managing a team with more than two people is not an easy task because of the fact that sub-teams will emerge from the bigger team and this existence of smaller teams in a team have its challenges and opportunities if well managed. Nobody is an island on his or her own and projects are easier to execute where there is more than one collaborators, especially with mutual understanding and team spirit. Synergy is the factor that helps teams to do what individual members will not do. The whole team performance is more than the sum of the perormances of individual members of the team. This is due to the geling of the team members and the dynamism therein. Great leaders have exhibited different kinds of leadership styles. All these leadership styles are beneficial depending on how they are used. Great leaders are visionary people who are able to achieve results using people. They exhibits authority in themselves and exhume confidence in their team members. Circustances make men, just as much as men make circumstances (Marx...

Words: 5110 - Pages: 21

Manager

...Analytics has been instrumental to Capital One, which has exceeded 20% growth in earnings per share every year since it became a public company. It has allowed Amazon to dominate online retailing and turn a profit despite enormous investments in growth and infrastructure. In sports, the real secret weapon isn’t steroids, but stats, as dramatic victories by the Boston Red Sox, the New England Patriots, and the Oakland A’s attest. At such organizations, virtuosity with data is often part of the brand. Progressive makes advertising hay from its detailed parsing of individual insurance rates. Amazon customers can watch the company learning about them as its service grows more targeted with frequent purchases. Thanks to Michael Lewis’s best-selling book Moneyball, which demonstrated the power of statistics in professional baseball, the Oakland A’s are almost as famous for their geeky number crunching as they are for their athletic prowess. To identify characteristics shared by analytics competitors, I and two of my colleagues at Babson College’s Working Knowledge Research Center studied 32 organizations that have made a commitment to quantitative, factbased analysis. Eleven of those organizations we classified as full-bore analytics competitors, meaning top management had announced that analytics was key to their strategies; they had multiple initiatives under way involving complex data and statistical analysis, and they managed analytical activity at the enterprise (not......

Words: 7321 - Pages: 30

Book

...analysis is, and why it is important. • Describe how the Du Pont equation is used, and how it may be modified to include the effect of financial leverage. • Explain “benchmarking” and its purpose. • List several limitations of ratio analysis. • Identify some of the problems with ROE that can arise when firms use it as a sole measure of performance. • Identify some of the qualitative factors that must be considered when evaluating a company’s financial performance. OVERVIEW Financial analysis is designed to determine the relative strengths and weaknesses of a company. Investors need this information to estimate both future cash flows from the firm and the riskiness of those cash flows. Financial managers need the information provided by analysis both to evaluate the firm’s past performance and to map future plans. Financial analysis concentrates on financial statement analysis, which highlights the key aspects of a firm’s operations. Financial statement analysis involves a study of the relationships between income statement and balance sheet accounts, how these relationships change over time (trend analysis), and how a particular firm compares with other firms in its industry (bench-marking). Although financial analysis has limitations, when used with care and judgment, it can provide some very useful insights into a company’s operations. OUTLINE Financial statements are used to help predict the firm’s future earnings......

Words: 7712 - Pages: 31

Book

...McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOW/DOW 1 0 9 8 7 6 5 4 3 ISBN MHID 978-0-07-802552-5 0-07-802552-4 Senior Vice President, Products & Markets: Kurt L. Strand Vice President, Content Production & Technology Services: Kimberly Meriwether David Director: Tim Vertovec Brand Manager: Donna M. Dillon Executive Director of Development: Ann Torbert Development Editor II: Katie Jones Director of Digital Content: Patricia Plumb Digital Development Editor: Julie Hankins Senior Marketing Manager: Kathleen Klehr Senior Project Manager: Diane L. Nowaczyk Content Project Manager: Rachel Townsend Buyer II: Debra R. Sylvester Senior Designer: Matt Diamond Cover Designer: Kay Lieberherr Cover Image: SuperStock Lead Content Licensing Specialist: Keri Johnson Media Project Manager: Ron Nelms Typeface: 10.5/12 Times New Roman Compositor: MPS Limited Printer: R. R. Donnelley All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. Library of Congress Cataloging-in-Publication Data Lanen, William N. Fundamentals of cost accounting / William N. Lanen, University of Michigan, Shannon W. Anderson, University of California at Davis, Michael......

Words: 233973 - Pages: 936

Book

...Companies approach event managers with a vague idea and a budget in mind. It is then entirely up to the event manager to develop and improvise and turn the idea into a success. Once the idea and the budget are settled, event managers begin coordinating with sponsors and performers, arranging travel, security, and accommodation for the stars if there is a show. They also have to supervise ticket and stage design, arrange music, sound and lights, and look into those numerous details that go into making an event successful. Security is another big issue that is dealt with by event managers. In India [ Images ], shows usually have to end before midnight at the latest, even earlier in some places. Event managers have to ensure that events conclude on time, and in case they stretch beyond the permitted hours, they have to handle the police and the local bureaucracy. Bad security could ruin an otherwise well-organised event. Unwanted guests, stampedes, fights, and harassment of performers are a few things event managers have to tackle during public events. Segments like music, culture, sports, fashion shows, Bollywood-based shows and award ceremonies are emerging as the main growth drivers in the sector. "Sports management is not very well known in India. Cricket being the dominant sport, event management usually centers around it," says Rehan Shaik, group consultant in Advent, a Lintas event management company. He says event management in sports is usually long term and......

Words: 781 - Pages: 4

Books

...and are constructed from first hand research with a number of international cruise companies providing a real world insight into this industry. Each case study is followed by questions that are intended to illuminate issues and stimulate discussion. The structure of the book is designed so the reader can either build knowledge cumulatively for an in-depth knowledge of managerial practices and procedures onboard a cruise ship, or they can ‘dip in' and make use of specific material and case studies for use within a more generic hospitality or tourism learning context. * Comprehensive overview of hospitality services and operations written specifically for the cruise industry* Uses contemporary examples to illustrate the unique aspects of this industry providing a clear understanding of managing operations onboard * Flexible format enables readers to build knowledge cumulatively or jump in and make use of specific material within a hospitality or tourism learning context DOWNLOAD http://u.to/JevG4v http://bit.ly/1rEy8yv Hospitality and Tourism An Introduction to the Industry, , Nov 3, 2003, Business & Economics, 445 pages. CD-ROM contains files that correspond to each chapter of the book. These files include keywords with definitions, related websites, review questions and slides that highlight. GCE AS Travel and Tourism Double Award for Edexcel , Alan Marvell, 2006, Tourism, 352 pages. This is a collection of all the units you need to pass your......

Words: 4650 - Pages: 19

Manager

...1995). Follett was an American social worker, consultant, and author of books on democracy, human relations, and management. She worked as a management and political theorist, introducing such phrases as “conflict resolution,” “authority and power,” and “the task of leadership.” The principles of management2, then, are the means by which you actually manage, that is, get things done through others—individually, in groups, or in organizations. Formally defined, the principles of management are the activities that “plan, organize, and control the operations of the basic elements of [people], materials, machines, methods, money and markets, providing direction and coordination, and giving leadership to human efforts, so as to achieve the sought objectives of the enterprise.”The fundamental notion of principles of management was developed by French management theorist Henri Fayol (1841–1925). He is credited with the original planning-organizing-leading-controlling framework (PO- L-C), which, while undergoing very important changes in content, remains the dominant management framework in the world. See H. Fayol, General and Industrial Management (Paris: Institute of Electrical and Electronics Engineering, 1916). For this reason, principles of management are often discussed or learned using a framework called P-O-L-C, which stands for planning, organizing, leading, and controlling. Managers are required in all the activities of organizations: budgeting,......

Words: 902 - Pages: 4

Manager

...proven it! Readers are applying their MBA knowledge every day to their own business situations. Not only useful in the United States, The Ten-Day MBA has been translated into many languages around the world. So many people are curious about business education, including doctors, lawyers, businesspeople, and aspiring MBAs. This book answers their questions. The Ten-Day MBA really delivers useful information quickly and easily. Current MBA students have written me that they even use the book to review for exams. Ten-Day MBAs are “walking the walk and talking the talk” of MBAs every business day. It’s proven that this book can work for you. Written for the impatient student, The Ten-Day MBA allows readers to really grasp the fundamentals of an MBA without losing two years’ wages and incurring an $80,000 debt for tuition and expenses. Prospective MBAs can use this book to see if a two-year investment is worth their while; those about to enter business school can get a big head start on the competition; and those of you who cannot find the time or the money can get at least $20,000 of MBA education at 99 percent off the list price. Unfortunately, this book cannot provide you with the friendships and lifelong business contacts that you can develop at an elite school. However, it can impart many of the skills that make MBAs successful. The Ten-Day MBA summarizes the essentials of a Top Ten MBA education. The mystique and the livelihood of the Top Ten business schools are......

Words: 97445 - Pages: 390

Manager

...diligent folk will generally smile and appear to accede, but quietly to themselves, they're thinking, "No bloody chance mate, if you think I'm standing for that load of old bollocks you've another think coming…" (And that's just the amenable types - the other more recalcitrant types will be well on the way to making their own particular transition from gamekeepers to poachers.) Instead, change needs to be understood and managed in a way that people can cope effectively with it. Change can be unsettling, so the manager logically needs to be a settling influence. Check that people affected by the change agree with, or at least understand, the need for change, and have a chance to decide how the change will be managed, and to be involved in the planning and implementation of the change. Use face-to-face communications to handle sensitive aspects of organisational change management (see Mehrabian's research on conveying meaning and understanding). Encourage your managers to communicate face-to-face with their people too if they are helping you manage an organizational change. Email and written notices are extremely weak at conveying and developing understanding. If you think that you need to make a change quickly, probe the reasons - is the urgency real? Will the effects of agreeing a more sensible time-frame really be more disastrous than presiding over a disastrous change? Quick change prevents proper consultation and involvement, which leads to difficulties that take time......

Words: 5641 - Pages: 23

Manager

...Telephone: 608-233-4417 E-mail: hheneman@bus.wisc.edu |INTRODUCTION TO THE CASE CONCEPT | Rationale for the Tanglewood Case Many of the most important lessons in business education involve learning how to place academic concepts in a work setting. For applied topics, like staffing, learning how concepts are applied in the world of work also allow us see how the course is relevant to our own lives. The use of these cases will serve as a bridge between the major themes in the textbook Staffing Organizations and the problems faced by managers on a daily basis. The Tanglewood case is closely intertwined with textbook concepts. Most assignments in the case require reference to specific tables and examples in the book. After completing these cases, you will be much more able to understand and apply the material in the textbook. With this in mind, it should be noted that the cases are designed to correspond with the types of information found in work environments. This means that for many important decisions, the right answers will not always be easy to detect, there will be more than one correct solution, and often the very information that would make decisions easy is missing. Remember that ambiguity in any case corresponds to reality; although it may be frustrating at first, you should remember that business problems are themselves......

Words: 18766 - Pages: 76

Nicki Minaj | Vedi Prodotto | 1x12 ACCA: 13-Territory Inspection Dept.