It Managers Book

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The IT Manager’s Guide to ITIL v3


IT Management eBook

contents] [
The IT Manager's Guide to ITIL v3
This content was adapted from's bITa Planet, CIO Update, and ITSM Watch Web sites. Contributors: Jennifer Zaino, Mike Tainter, Martin Likier, Drew Robb, Augusto Perazzo, Glen Willis, and Troy DuMoulin

2 5

ITIL Version 3 is All Business
Drew Robb

Bridging the Gap Between IT and Business
Augusto Perazzo and Glen Willis

5 9

Q&A with Robert Stroud, Member of the ITIL Advisory Group
Jennifer Zaino

12 15

The Evolution of Service Management Philosophy
Troy DuMoulin

Key Differences Between ITIL v2 and v3
Mike Tainter and Martin Likier



The IT Manager's Guide to ITIL v3, an IT Management eBook. © 2008, Jupitermedia Corp.



The IT Manager's Guide to ITIL v3


ITIL Version 3 is All Business
By Drew Robb

Shrek III” was better. So were "Rocky III" and "Mission Impossible III." But while ITIL III is no blockbuster, it is getting decent ratings from the IT community overall. In particular, it is earning kudos for attempting to bridge the chasm between IT and the various business units within organizations. IT Infrastructure Library (ITIL) made its debut in 1989 and since then has become the de facto standard for IT service management best practices. Since the release of v2 at the start of the millennium, there have been new business regulations and mandates, technology advancements, and general shifts in how IT is valued. In light of this, the UK's Office of Government and Commerce (OGC) has been working with industry leaders to update ITIL for the third time in two decades even as many organizations are in varying stages of ITIL adoption. With the release of ITIL v3 come many questions from IT managers and CIOs. Most common among them: "What's the difference between v2 and v3?" and "Should I wait to start my ITIL…...

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