Journal Reflection

In: Business and Management

Submitted By sarahpeterson
Words 524
Pages 3
This has been very interesting week. A week filled with enthusiasm . In terms of emotional labor, psychologists often use the term “surface level emotional labor” to illustrate that a large part of dealing with people at work is basically “faking it” or displaying emotions we don't actually feel, like feigning interest, sympathy, or understanding (Brotheridge & Grandey, 2002). I disagree with this statement. So for example, a nurse who feels sympathetic at the sight of an injured child has no need to act' (Chu, 2002). As a matter of fact, she will be able help the child, be sympathetic and be herself. As a result, that nurse is probably more likely to enjoy her work, a positive impact from the performance of emotional labor. Chu would call this emotional labor the provision of an altruistic service. The sense of gratification is a psychological benefit to the Front Line Service Workers and can act as a reason for being a Front Line Service Workers, or as an alleviator of pain suffered during the course of work or otherwise. A real estate agent ((Chu, 2002) explained: 'It's exciting when I know I've helped somebody or helped an officer. Um, it helps me.' Customers, based on their liking and the societal norms (Chu, 2002), have a certain degree of expectations on the level and quality of service provided to them by organization. Organizations thus have an inclination to have their employees and Front Line Service Workers to have this orientation towards them.
I found emotional labor to be very interesting. As a result of this topic I was able to reflect back on myself. I realized that even though I yet to be taught to fake it till you make, that I need to start now as a student doctor to separate my anxiety and emotions. It's important that I start learning or implementing this now because in the future If I encounter a friend or family in practice…...

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