Leos Four-Plex

In: Business and Management

Submitted By fannypersson
Words 936
Pages 4
Delprov 1
1. Inledning
1.1 Problem
Vid en genomgång av caset Leo’s Four-Plex Theaters räkenskaper fann professorn att det fanns vissa problem inom verksamheten. Professorn noterade att det fanns en differens mellan försäljningsintäkterna och värdet av de sålda biljetterna. Skillnaden var de flesta gånger liten, men denna gång saknade en kassör 100$ i försäljningsintäkter, vilket måste tolkas som mer än en differens som uppstår på grund av svinn.
Ett annat problem var att kassörerna som sålde förfriskningar var unga, och kände många av kunderna eftersom de var jämnåriga. Detta gjorde att det ibland hände att de inte tog betalt, eller inte slog in köpet på kassaapparaten.
Det hände även att kunder med utgångna biljetter släpptes in på föreställningarna, vilket troligen skedde på grund av att biljettkontrollanten kände kunden. Professorn noterade även att ett stort antal gratisbiljetter utfärdats av en viss kassör vid namn Bill Reily.
1.2 Bakomliggande orsaker till problemen
Vi identifierade bakomliggande orsaker till problemen som att det inte fanns någon tydlig företagskultur. Dessutom fanns det för lite styrning i verksamheten, vilket gjorde det oklart för personalen vad som förväntades av dem. Detta i sin tur resulterade i att medarbetarna saknade motivation att utföra sitt arbete på ett tillfredsställande sätt.
Vi drog slutsatsen att det huvudsakliga styrproblemet var bristen på vägledning, de anställda verkar inte förstå vad som förväntas av dem.
2. Styrformer
2.1 Resultatstyrning
Ett sätt att använda resultatstyrning skulle kunna vara att sätta upp ett tydligt mål och kommunicera detta med personalen. I detta fall skulle det kunna vara ett visst bruttoresultat som sattes som mål, eftersom det såldes gratisbiljetter är inte antalet sålda biljetter ett bra mått. Bruttoresultat innebär inga större mätsvårigheter. Målet skulle kunna kommuniceras ut till…...

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