Literature Review on Employee Satisfaction

In: Business and Management

Submitted By rahelu
Words 422
Pages 2
Literature Review
Why is employee satisfaction important? Purpose / benefits of employee satisfaction include as follows:
1. Importance of employee satisfaction for organization * Enhance employee retention. * Increase productivity. * Increase customer satisfaction * Reduce turnover, recruiting, and training costs. * Enhance customer satisfaction and loyalty. * To have more energetic employees. * Improve teamwork. * increase employee’s commitment to ensure service excellence * Sense of owner ship and belongingness will flourish * Better attain organizational objective
2. Importance of employee satisfaction for employee
• Employ will believe that the organization will be satisfying in the long run
• they will care and worry about quality of the service given by the bank.
• They will create and deliver superior value to the customer. This is importance for organization
• They are more committed to the organization.
• Their works are more productive.
Career Development 1. Organization’s commitment to professional development 2. Career advancement opportunities within the organization 3. Career development opportunities for learning and professional growth (mentorships, cross training, etc.) 4. Job-specific training 5. Opportunities to network with others (within or outside the organization) to help in advancing one’s career 6. Opportunities for the application of their skills and abilities in work environment

Relationship with Management 7. Communication between employees and senior management 8. Autonomy and independence to make decisions 9. Management recognition of employee job performance (feedback, incentives, rewards) 10. Relationship with immediate supervisor 11. Publicizing of organization wide strategic plans, shared vision among employees


Similar Documents

Satisfaction of Employee

...Whatever maybe the structure and size of the organization, at every organization employee are the backbone of the organization. It is employee at every aspect that can make and break the company. It is as important to satisfy the employee, as that is with regard to customer (Belilos.C, 1997). Now, as a management of the company I would 360 appraisal system in my organization . According to Kotelnikov “Encouraging employees to go beyond the literal boundaries of their jobs – to make suggestions for improvement may help you gain not just a part, but the full potential of their contributions to the business.” In 360 appraisals Driver themselves can make the decision for them. Here they can have their own personal perception of their colleague and even the management. And these individual perceptions are compared. Along with, on the basis of these comparisons suitable plan can be created which can be implemented to solve the problem. Giving employee themselves to make a decision may brings the thought that their opinion are valued and are important part of the company (Gregory, n.d.). Hence, there is very less chance of violation or misunderstanding when the decisions are made themselves by the worker. Beside that motivation is also the important factor involved in satisfaction of the employee. Rewards or the reorganization are the greatest tools to increase motivation and increase job satisfaction and performance. The rewards may be the monetary or the non monetary means.......

Words: 332 - Pages: 2

Employee Satisfaction

... Monica Lomax Strayer University HRM 530-Dr. Barrett November 28, 2011 Employee satisfaction has a huge impact on the employee turnover rate in any company. The correlation between the two is obvious. If employees are satisfied with their job, the turnover rate will be lower than that of a company with unhappy employees. Malik, a new manager to a company, witnessed how an unsatisfied employee could be a potential loss of an asset. On Malik’s first day at his new job he was approached by one his new employees who was in distress. She came to him expressing how exhausted and frustrated she was with her job and that she planned to quit soon, despite being one of the organizations top performing employees. The employee told Malik that the workload was inconsistent. Ultimately, the employee felt overworked and the organizations shows a lack of challenge and skill enhancement for the employees. (Stewart & Brown, p.394) The concerns of this employee are the concerns of many employees from companies and organizations world wide. Employee satisfaction is the terminology used to describe whether employees are happy and are fulfilling their desires and needs at work. Factors contributing to employee satisfaction include treating employees with respect, providing regular employee recognition, empowering employees, offering above industry-average benefits and compensation, providing employee perks and company activities, and positive management within a success......

Words: 1090 - Pages: 5

Employee Satisfaction

...employee’s needs are. III- A. • Create more challenges at work • Fixed working schedule • Set a quota • Give employees some good incentives like choosing employee of the month B. • Employees will tend to work harder • Employees won’t even think about quitting the job • More young people will consider working full-time • Working atmosphere will be more fun and exciting C. 1. Both will improve employees’ motivation because they will have a goal set in their minds. That goal will motivate them to work harder and when they reach that goal, they’ll feel a sense of satisfaction. JAGPREET MANN (100277869) I- 1. Employees are not motivated 2. Employees who are working full time are seniors and so making the job and the working atmosphere really boring 3. Employees find no fun and good benefits from doing the job 4. Lack of recognition 5. Lack of benefits 6. Lack of fun and excitement II- 1. The employees’ lack of recognition causes them to be less motivated 2. Young people seeks excitement and fun and so they leave the boring job 3. Managers don’t even recognize the employee’s effort 4. Managers don’t even seek to know what the employee’s needs are. III- A. 1. Create more challenges at work 2. Fixed working schedule 3. Set a quota 4. Give employees some good incentives like choosing employee of the month B. 1. Employees will tend to work harder 2. Employees won’t even think about quitting the job 3. More young people will......

Words: 785 - Pages: 4

Employee Satisfaction

...Employee Satisfaction In this study I will investigate how a comprehensive perks and benefits package effects employee satisfaction and loyalty to a company. I think employees with a comprehensive benefits and perks package will be more satisfied with their job and loyal to a company than those who are not offered a benefits package. This study will not address salary as a determining factor for employee satisfaction. Comprehensive perks and benefits package is all benefits a company offers to its employees. These benefits include: Paid Annual Leave | Medical & Dental Coverage | High Deductible Health Plan | Vision Insurance | Life Insurance | Short- & Long-Term Disability | Service Awards | Supplemental Retirement | Credit Union Membership | REACH Associate Assistance | Kids' Station On-Site Child Care | Flexible Spending Accounts | In-Service Education | Tuition Reimbursement | Wellness Program | Medical Library | Work life balance Sabbaticals and other unusual perks Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. In this study loyalty is defined as the retention rate of employees. In this study I am assuming that benefits and perks are important factor in determining employee satisfaction. This study is important because most of a person’s adult life is spent working. If employers can provide employees with satisfying jobs they will have......

Words: 254 - Pages: 2

Employee Satisfaction

...ARIHANT INSTITUTE OF MANAGEMENT STUDIES [pic] “A STUDY ON EMPLOYEE MOTIVATION WITH SPECIAL REFERENCE TO TATA MOTORS LTD, PUNE” Submitted as a Major Research Project for MBA (2010-2012) GUIDED BY SUBMITTED BY MS.Neha Bhopatkar Harshit Kumar Sharma MBA 4th SEM Roll No:1000713 DECLARATION I, Harshit Kumar Sharma declare that the project entitled “A Study on employee motivation of Tata Motors Ltd” submitted to DAVV University in partial fulfilment of the requirement for the award of the degree of Master of Business Administration is a record of original project work done by me during my period of study in Arihant Institute of Management Studies under the able guidance of Mrs Neha Bhopatkar. HARSHIT KUMAR SHARMA MBA 4th SEM CERTIFICATE This is to certify that the project report entitled “A STUDY ON EMPLOYEE MOTIVATION”–with special to reference TATA MOTORS limited, Pune, submitted in partial fulfillment of the requirement for the award of degree of Master of Business Administration of...

Words: 10825 - Pages: 44

Employee Satisfaction

...INTRODUCTION Employee Satisfaction can be defined as how an employee is happy at his work place which can be shown by his loyalty and commitment towards the organization. Job satisfaction is about the feeling of the nature of the job. Employee Satisfaction is very important in an organization because it is what productivity depends on. An organization with more satisfied employees tends to be more effective (Robbins & Judge, 2007). Another major impact that job satisfaction can have is worker’s commitment to the organization and its culture. Customer satisfaction can be defined as how a customer is happy or agrees to purchase the product and services again, shown by his loyalty and commitment towards the product and services offered by the organization. Customer satisfaction is a mental state which results from the customer’s comparison of a) expectations prior to a purchase with b) performance perceptions after a purchase. It has been argued that behavior of satisfied employees plays an important role in shaping customers' perceptions of business interactions (Spiro and Weitz, 1990). This phenomenon may occur as satisfied employees are more apt to be friendly, enthusiastic, attentive, and empathetic toward customers (Beatty et al., 1996; Rafaeli, 1993). According to the concept of partner effects, a person is in some way, verbally or nonverbally, influenced by the characteristics and behaviors displayed by his or her counterpart (Dolen et al., 2002). Additionally,......

Words: 595 - Pages: 3

Employee Satisfaction

...Table of Contents Abstract……………………………………………………………………………………………3 What is Employee Happiness, Does it Matter?...............................................................................4 Employee Dissatisfaction………………………………………………………………………….6 Figure 1 – Average Work Day ………….…….………………………………......7 Employee Needs…………………………………………………………………………………..8 Figure 2 – Maslow’s Hierarchy Needs……………………………………………9 Supporting Employees…………………………………………………………………………...10 Conclusion……………………………………………………………………………………….12 References……………………………………………………………………………………….13 Abstract Employee satisfaction is essential to any organization being successful. Organizational leaders have been trying to increase productivity for generations. Understanding what drives an employee and their happiness in the workplace is the critical task for managers and the success rate of the company. This paper describes why employees are unhappy at work, the effects of not being satisfied, what is needed to make employees happy and how supporting those employee needs will benefit the organization What is Employee Happiness, Does it Matter? Most people when they hear employee happiness they think about the meaning of the word happy which is a feeling or showing pleasure or contentment. Most even associate the word happy with joyful, cheery, in a good mood, fun, satisfied or contentment. Another aspect of happiness is how well one’s life is in a broader sense. How satisfied, meaningful or purposeful our......

Words: 1929 - Pages: 8

Employee Satisfaction

...term ‘Satisfaction’ imply to an employee? It implies nothing else than the feeling of either being contended or non-contended on using a product. Employee Satisfaction is a prerequisite for the customer satisfaction. Enhanced employee satisfaction leads to higher level of employee retention. A stable and committed workforce ensures successful knowledge transfer, sharing, and creation --- a key to continuous improvement, innovation, and knowledge-based total customer satisfaction. When companies are committed with providing high quality products and services; when companies set high work standards for their employees; and when employees are empowered through training and development, provided with knowledge and information, permitted to make mistakes without punishment, and trusted; they will experience an increase in their level of satisfaction at work. This level of satisfaction can be enhanced further if teamwork and visionary leadership are introduced. Continuous improvement comes from the efforts of the empowered employees motivated by visionary leadership. This is supported by the findings that empowerment and visionary leadership both have significant correlation with employee satisfaction. Teamwork is also supported by the findings. In addition, the study found significant correlation between employee satisfaction and employee’s intention to leave. The success of a corporation depends very much on customer......

Words: 326 - Pages: 2

Employee Satisfaction

...The Importance of Maintaining Employee Satisfaction Employee satisfaction is a key component to the success of any business. Keeping employees’ satisfied and motivated within their careers should be a top priority for every employer for various reasons, including low turnover rates as well as quality work and high levels of production. Job satisfaction is described as "a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values"( Noe 308). Job satisfaction is ultimately based on values, perceptions and ideas of what is important. Employees will be satisfied with their jobs as long as they perceive that their jobs meet their values. There are various reasons as to why employees become unhappy with their jobs, including stress, lack of recognition, limited opportunities for growth, pay and benefits, as well as many others. Management should try their best to improve these factors in hopes to achieve a low turnover rate which will in turn help in the success of the business. Beginning with the hiring process, employers should actively seek employees who have a high interest level in that specific field or position. This point is very important according to Kristen Gregory who states, "an employee who has no interest in his or her field, or the position in which he or she begins in a job, may initially put forth his or her best effort. However, this employee will often become bored with the work because......

Words: 318 - Pages: 2

Employee Satisfaction

...MBA HR Project Employee Satisfaction 1. Certificate Formats - Title, project certificate, student declaration sample, Acknowledgement sample letter etc. 2. Executive Summary 3. Introduction 4. Research design 5. Analysis 6. Synopsis & conclusions 7. Key findings 8. Recommendations/suggestions 9. Bibliography and Questionnaire CHAPTER 1 INTRODUCTION Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations, the employee is dissatisfied and if it matches the expectations, the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however, more complicated then it appears. It is more important for any organization to offer high satisfaction, as it reflects high loyalty and it will not lead to switching over once a better offer comes in. 1.1     AIM OF STUDY: To carry out the study of the employee satisfaction at company and assess the employee satisfaction level in present competitive environment of  Industry to help knowing and reading of the  minds of the current generation professionals regarding their Company Culture, Compensation, Work atmosphere, Management support, Job satisfaction, performance appraisal and Career growth opportunities. 1.2......

Words: 7808 - Pages: 32

Employee Satisfaction

...Article 1 Why Employee Satisfaction? The article talks about the importance of employee satisfaction survey for the business. It explains the benefits of the survey in acquiring the perception of the employees and how it can help improve certain operation aspect of the business. It also illustrates the important aspect of survey to achieve a meaningful result from the survey (Piper, 2006). Reference: Piper, B. (2006, January). Why Employee Satisfaction?. Profesional Builder, 71(1), 43. ProQuest Central. Article 2 Performance Pay and Employee Turnover The article explored the performance related pay schemes that influence the employee turnover. It discussed various employee turnovers and the relationship between performance related pay schemes and also shed a light on how the profit sharing affects employee turnover compared to other performance pay. It concluded the article with its findings of the methodology and research based on its findings and practical implication of performance related pay to improve productivity of employee and that profit sharing is dependent on the company’s profitability that enhances employee retention (O'Halloran, 2012). Reference: O'Halloran, P. L. (2012). Performance Pay and Employee Turnover. Journal of Economics Studies, 39(6), 653 - 674. ProQuest Central Article 3 Organizational and Supervisory support in relation to employee turnover intentions The article talks about the correlation between perceived organizational support,...

Words: 303 - Pages: 2

Employee Productivity and Job Satisfaction

...Employee productivity and job Satisfaction Research Project MSA 699 Sabrina Foster Central Michigan University Table of Contents Pages Number List of Tables List of Figures Chapter 1 Problem Definition 3 Chapter 2 Literature Review 6 Chapter 3 Research methodology 11 References 15 Appendix A Survey instructions 17 Survey/Interview Questions Chapter 1 Problem Definition Background Express is a fashion forward retail store with multiple locations worldwide. A unique fashion powerhouse selling both men and women clothing with over 30 years experience. (, 2014) “Express is not about a single point in time, but rather a spirit energy, and a belief that we can and will be the best retail fashion brand in the world” says Chairman and CEO Michael Weiss. (, 2014) Express associated with Limited brands, which are responsible for stores such as Bath and body works, Victoria’s Secret and The Limited. (, 2014) Leaving them with a rich brand history of success. The company has values they follow which have contributed to its success. These values are; do the right thing and do things right, begin and end with our customer in mind, passion with a purpose and performance matters. (, 2014) Employees working at Express are exceptional at creating a shopping experience similar to dining at a five star restaurant. From...

Words: 3112 - Pages: 13

Employee Satisfaction

...Employee satisfaction is an important factor for managers within any organisation, creating and obtaining satisfied employees not only increases job performance but also undoubtedly increases the performance of the organisation (Abu-Shamaa, Al-Rabayah & Khasawneh, 2015). An employee’s satisfaction is usually derived from job satisfaction and personal attitudes towards the organisation and its superiors. The debate is whether managers can create happy, productive and satisfied employees or if this notion of employee satisfaction is based upon biological makeup. Research has suggested that managers can create satisfied employees and that having an authentic leadership style in relation to attitudes and job satisfaction is effective in creating a happier and healthier work environment (Wong & Laschinger 2012). Employee satisfaction and job satisfaction are closely interrelated, Job satisfaction is defined by Locke (1983) as being a positive statement about employee’s thoughts related to assessments of job and job experiences (Tepret & Tuna 2015) and can be obtained by mentally challenging work, extrinsic and intrinsic rewards, supportive working conditions and supportive colleagues (Robbins et al 2014). Job satisfaction is an attitude and is distinguished with cognitive evaluation, which include affect (emotion), beliefs and behaviours (Ali, Edwin & Tirimba 2015). Attitudes reflect how we feel about something, they are evaluative statements that can be either......

Words: 1763 - Pages: 8

Employee Satisfaction

...Employee satisfaction and engagement City College Employee satisfaction and engagement Introduction “The game of basketball has been everything to me. My place of refuge, place I've always gone where I needed comfort and peace. It's been the site of intense pain and the most intense feelings of joy and satisfaction. It's a relationship that has evolved over time, given me the greatest respect and love for the game.” Michael Jordan The most important asset of an organization is not the building, the equipment, the offices around the world, nor the beautiful desk on the presidential office. The most important asset in any organization is the EMPLOYEE base. The employees are tangible assets that organizations need to invest time and money in because without them the organization does not go anywhere. In order to appreciate the most important asset the organization has to meet two important requirements, employee satisfaction and engagement. When I talk about satisfaction I mean the fulfillment of employee’s wishes, expectations, and personal needs. The engagement portion occurs when the employee is fully involved in, and enthusiastic about, his or her work. But how can the organization achieve these important goals? They need to transform the organization from a place of dissatisfaction and disengagement into a place of opportunity whereby the employee feels there is peace, comfort, joy and long-lasting relationships. A leader of an......

Words: 1624 - Pages: 7

Employee Satisfaction

... TOPIC: employees satisfaction Introduction The employee satisfaction concept always forms part in the management framework, that is, even in the traditional approach of management, but, the clue is how the employee satisfaction concept has evolved from the traditional to our “modern” management system. This is the question instead. Employee satisfaction is the terminology used to describe whether employees are happy and contented in fulfilling their desires and needs at work. Many measures purported that employee satisfaction is a factor in employee motivation, employee goal achievement and so forth. Now, when we are alluding to traditional management, it is clear that we are in alignment with, first, scientific management brought out by Frederic Taylor who was the first or pioneer in structuring scientific principles in management, in fact his research was based upon ancient unstructured practice of management, for example times when big structures like pyramids in Egypt were build which requisite a management and organisational notions and there was the code of Hammurabi, thus this was the root of management or simply when management really was born. Secondly, management evolved in 1941 by a French industrialist, Henri Fayol, he brought the classical administration approach and elements like authority, division of labour, command, direction, order, esprit de corp and so forth. Now we grasp the definition of employee satisfaction and the aspect......

Words: 1746 - Pages: 7

Ver Solo Pelicula Completa | Poochini's Yard | somebody told me