Literature Review on Employee Satisfaction

In: Business and Management

Submitted By rahelu
Words 422
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Literature Review
Why is employee satisfaction important? Purpose / benefits of employee satisfaction include as follows:
1. Importance of employee satisfaction for organization * Enhance employee retention. * Increase productivity. * Increase customer satisfaction * Reduce turnover, recruiting, and training costs. * Enhance customer satisfaction and loyalty. * To have more energetic employees. * Improve teamwork. * increase employee’s commitment to ensure service excellence * Sense of owner ship and belongingness will flourish * Better attain organizational objective
2. Importance of employee satisfaction for employee
• Employ will believe that the organization will be satisfying in the long run
• they will care and worry about quality of the service given by the bank.
• They will create and deliver superior value to the customer. This is importance for organization
• They are more committed to the organization.
• Their works are more productive.
Career Development 1. Organization’s commitment to professional development 2. Career advancement opportunities within the organization 3. Career development opportunities for learning and professional growth (mentorships, cross training, etc.) 4. Job-specific training 5. Opportunities to network with others (within or outside the organization) to help in advancing one’s career 6. Opportunities for the application of their skills and abilities in work environment

Relationship with Management 7. Communication between employees and senior management 8. Autonomy and independence to make decisions 9. Management recognition of employee job performance (feedback, incentives, rewards) 10. Relationship with immediate supervisor 11. Publicizing of organization wide strategic plans, shared vision among employees

Compensation…...

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