Management Consulting

In: Business and Management

Submitted By ardane64
Words 449
Pages 2
1

Introduction

The management consulting is usually considered as a process of solving problems. However consulting is more than a technical solving problem as it involves human relationship. Valuables works take different stand on the issue and the interpretation of the role of a consultant in the investment decision-making process may diverse. Largely detailed by Balhadj and Jrhilifa (2009), the consulting literature distinguishes the functionalist view form the critical view. Werr and Linnarsson (2002) The current of though which supports the favourable belief considers that consulting provides added value, whereas the critical belief remain sceptical. Although the decision-making doesn’t make the difference between both thinking, the consultant’s responsibility in client decision-making will profoundly differs depending on the belief. Consequently it is necessary to understand how each approach interprets the relationship client-consultant in order to estimate the role of each part in the decisionmaking process. So what are the main difference between the functionalist perspective and the critical perspective and how does it impact the decision-making between client and consultant? Firstly, we will need to define the management consulting as a global solution; secondly we will interpret the role and the responsibility of a consultant during its mission. Then, after understanding why a company may need a consultant, we will try to demonstrate that the consultant’s responsibility in decision-making depend on both the degrees of implication and the reason that led the company to buy the service.

2

Definition 2.1 The management consulting as a solver process

According to the Association of Management Consulting Firms (AMCF), “Consulting to management is the rendering of advisory services and related assistance for a fee by independent and objective…...

Similar Documents

Management Consulting

...Client – Getting it Right from the Start 1. Client—getting it right from the start. “The whole consulting process begins and ends with the client,” Cope writes. “And it is imperative you apply sufficient time and energy to understanding the person as well as the problem.” Cope helps the reader consider several aspects of working with clients. At the end of each section, he asks a “back pocket question” that should be considered during a project, such as, “Am I able to view the problem as the client sees it?” All the questions are printed on a Seven Cs “pocket guide” that you can tear out of the book and take with you to assignments. “Trade is a social Act”. • Orientation – Viewing the problem as the Client sees it (including their perception) • Desired Outcome – Bringing clarity of the desired outcome (the real value and not just an end-state) • Change Ladder – Removing the fog from the problem by focusing on where change may be required • Situation Viability – Studying if the issue can be successfully resolved and see if the timing is right for change • Decision Makers – Having a clear picture of the decision makers who can influence the initial stages of contract development • Ethos – Considering if the changes will be coercive or participative in Nature • Contract – Establishing a contract that sets out a framework for action and measurement Clarify – Understanding the Real Issues 2. Clarify—understanding the real issues. Cope quotes Claude Levi-Strauss: “The...

Words: 1256 - Pages: 6

Consulting

...Consulting National Chains Dustin Riedemann Kaplan University IT402: IT Consulting Skills Prof:  Abdellah Tazi August 21, 2013 There are many different ways to look at whether or not the national chain should change their IT applications to help support the customer loyalty program. First the consultant needs to look at all the pros and cons of both changing the applications and the pros and cons of not changing the applications. First we can look at the pros of changing the IT applications to include a customer loyalty program. A good thing that may come out of changing the IT applications would be that the national chain would hope to keep the customers that the regional chain already has. This would help them to make more money and hopefully make the merger a success. This could also attract new customers that are looking to save money when shopping for their regular groceries. By promoting the customer loyalty program and telling potential customers that if they sign up for the program that they will be saving “x” amount on certain marked products, this will more than likely start to bring in more customers to the national chain because most people are always looking for a way to save money. This will also make the national chain more money because they will have more customers coming in and out of their doors, but they will still be making money off the products that they are selling, but they may not be making as much. A con to changing the IT applications to......

Words: 1682 - Pages: 7

Consulting

...There are two dimensions to consulting CONSULTING DIMENSIONS  Process   Consulting Tools   Frameworks Analysis Tools seniority Project structuring  Roles and responsibilities Execution  Sequencing - Workplan Client management 0 Typical Elements of Consulting Process  Problem Structuring : Key Issue Identification Team formation and Work-plan creation Problem Solving    Data collection and analysis Option generation and evaluation Recommendation    Syndication Implementation  The process is not sequential but iterative 1 Frameworks and Tools 2 Different frameworks / tools are available to address specific questions TOOLS Question  Theory Framework / Tool  Which industry will be globally competitive in the long term? How attractive is this industry? What is the demand likely to be? Porters Diamond   Porters Five Forces Demand Estimation    How is the industry evolving   Value chain analysis International Case Studies  Which business to focus on? Which to divest?    GE-McKinsey BCG matrix SWOT 3 Different frameworks / tools are available to address specific questions TOOLS Question  Theory Framework / Tool   What are the broad competitive strategies? What are the opportunities for growth? Discipline of market leaders Generic strategies Ansoff Matrix 7 degrees of freedom      Market......

Words: 2506 - Pages: 11

Strategic Management Consulting Analysis

...Consulting Analysis for Criterion Water Labs, LLC Criterion Water Labs, LLC has been in business for four years. The owners, Dr. David and Ann Ihms are hardworking entrepreneurs. Both coming from a science background, they attended a six week fast track venture class and is now providing local quality water testing along with developing educational materials for hands on science. They are passionate about education and encouraging the youth to consider biology and chemistry fields to study. The mission of the business is to continue growing while maintaining both facets. Because of their social responsibility, customer base growth potential is not an issue. They have created a quality and after sale service value to their customers. Additional focuses on marketing, process management, and capabilities will expand the horizons for future growth for this community minded business. The environmental testing labs and services industry in which Criterion is part of held strong through the recession because of the growing concerns with the environment and social responsibility making Criterion Water Lab’s differentiation strategy appropriate. The owners took part in a radio interview after flooding occurred in their local community. Members of the community took notice of Criterions diligence and received the message openly. This was a spontaneous marketing effort that displayed their competence and responsiveness. By conducting an analysis of the strengths, weaknesses,......

Words: 4611 - Pages: 19

Andersen Consulting - Knowledge Management

...Summary The case “Knowledge Management at Anderson Consulting” takes a broad overview of Anderson’s knowledge management system (Knowledge Xchange) from its initial conception through various stages of growth and finally presents several potential avenues that could be taken to improve the system. Anderson’s knowledge management system was initially created in 1991 as a basic Lotus Notes email system which allowed them to get information into the field quickly, and rapidly expanded into the Xchange system which consists of more than one hundred documents housed throughout the world. Its success was due, in part, to knowledge management being considered a key part of Anderson’s overall business strategy. However, with its rapid growth came several problems: first, information and knowledge overload become a big problem, second, the structure of its knowledge base was becoming increasingly complex, and, finally, returns on their investment into the Xchange system are difficult to determine. So, Mr. Paulk (Anderson’s CIO) and Mr. Ahern (a senior partner) have created four potential options in which the current system can be augmented: first, they could pre-filter the submitted knowledge, second, they could use intelligent agents to search the knowledge, third, they could contextualize documents with a topic summary, and fourth, they could assign project knowledge managers who would write-up knowledge learned from engagements. Analysis Andersen Consulting considered Knowledge......

Words: 1563 - Pages: 7

Ford Motor Company and Cruji Management Consulting (B)

...2010 Ford Motor Company and Cruji Management Consulting (B) Outlines Introduction Requirements Methodology and analyzing: * Descriptive statistics * Mathematical approach Findings Recommendation Introduction: Ford Motor Company is an American multinational corporation and one of the largest automobile manufacturers in the world. Based in Dearborn, Michigan, a suburb of Metro Detroit, the automaker was founded by Henry Ford and incorporated in 1903. One of Ford facility in Canada is St. Thomas Assembly plant in Ontario. Opened in 1968 it produces the Crown Victoria Police Interceptor, Grand Marquis and Lincoln Town Car. In early May 1998, the company was concerned that 5 tug operators, each costing $100,000 annually over three shifts, was too many. A management consultancy company; Colin Cruji was hired to study and analyze the utilization of the tug operators and see if Ford could eliminate the number of tug operators per shift which were five operators for each shift at the time, keeping in mind that the current level of garbage collection should not be affected. In this report, an analysis will be conducted to determine the percentage of capacity utilization for each tug operator, the actual time they work , and whether or not its recommended to eliminate the number of tug operators while keeping the same standard service. Observations: After two weeks, Colin was still observing the tug operation at Fords St. Thomas assembly...

Words: 2004 - Pages: 9

Management Consulting Industry

...Industry Analysis: Management consulting industry Prepared by: Sagar Patel – spatel90@mail.roosevelt.edu- (312)-316-0087 ECON 403 Spring 2014 Instructor: Prof. Steve Balkin NAISC NAME: Administrative management and general management consulting services NAISC CODE: 541611 Introduction This industry comprises of firms engaged in providing operating advise to businesses, such as marketing advice, strategy planning, financial planning, IT support, budgeting etc.8 In this paper various aspects of the industry have been discussed. History The rise of management as a unique field of study, led to the growth of management consulting industry. The first management firm, Arthur D. Little Inc., was founded in 1886. As Arthur D. Little Inc. mainly focused on technical research for the first few years of operation, it can be said that the first management consulting firm was started by Fredrick Winslow Taylor in 1893. Fredrick Winslow Taylor invented the first method of organizing work known as the Taylor’s method. Taylor’s method was used worldwide until the world shifted to the method invented by W. Edwards Deming.1 In the 1930s the ‘ Glass-Steagall banking Act’ led to the growth of the industry, as the demand for advice on strategic and financial planning increased. In the 1950s the management consulting firms not only increased their activities in the United States but also in Europe and Asia. The industry...

Words: 1742 - Pages: 7

Careers in Management Consulting

...Careers in Management Consulting WetFeet Insider Guide 2005 Edition The WetFeet Research Methodology You hold in your hands a copy of the best-quality research available for job seekers. We have designed this Insider Guide to save you time doing your job research and to provide highly accurate information written precisely for the needs of the job-seeking public. (We also hope that you’ll enjoy reading it, because, believe it or not, the job search doesn’t have to be a pain in the neck.) Each WetFeet Insider Guide represents hundreds of hours of careful research and writing. We start with a review of the public information available. (Our writers are also experts in reading between the lines.) We augment this information with dozens of in-depth interviews of people who actually work for each company or industry we cover. And, although we keep the identity of the rank-and-file employees anonymous to encourage candor, we also interview the company’s recruiting staff extensively, to make sure that we give you, the reader, accurate information about recruiting, process, compensation, hiring targets, and so on. (WetFeet retains all editorial control of the product.) We also regularly survey our members and customers to learn about their experiences in the recruiting process. Finally, each Insider Guide goes through an editorial review and fact-checking process to make sure that the information and writing live up to our exacting standards before it goes out the door. Are......

Words: 28500 - Pages: 114

Consulting

...Week 2 Assignment-Consulting Jennifer Avalos MAN 324 March 7, 2015 Dr. John Elmer Week 2 Assignment- Consulting “A consultant is who claims expertise in a particular arena, and advises on increased efficiency, decision making, and other aspects of management (Consultant, 2012).” Throughout my career path consulting has played an important role in my everyday work experience. Being in the healthcare field we face dramatic changes when it comes to customer conduct, market dynamic forces, and regulatory demands. As a Junior Executive for Scripps Hospitals one of my focuses is to ensure value care for patients and also reduce cost and increase revenues. Also, play the role of consultant with situations that the day might bring towards our hospital. One consulting incident that I recall from not too long ago was to develop a faster process of opening and renewing contracts with insurance companies and accelerate the process of payment for services. “Most typically, the provider and payor begin negotiating contract renewals nine months before the contract is up. Most contracts are one to three years in duration, so these negotiations happen quite frequently (Weiss, 2012).” It was currently taking very long for us to serve our contract payors and that made our customer service skills below average. Insurance companies doubted on whether to renew contracts with us due to this issue. To make matters worse, it also delayed payments which affected our finances. I was......

Words: 526 - Pages: 3

Consulting

...Adrian Payne & Pennie Frow A Strategic Framework for Customer Relationship Management In this article, the authors develop a conceptual framework for customer relationship management (CRM) that helps broaden the understanding of CRM and its role in enhancing customer value and, as a result, shareholder value. The authors explore definitional aspects of CRM, and they identify three alternative perspectives of CRM. The authors emphasize the need for a cross-functional, process-oriented approach that positions CRM at a strategic level. They identify five key cross-functional CRM processes: a strategy development process, a value creation process, a multichannel integration process, an information management process, and a performance assessment process. They develop a new conceptual framework based on these processes and explore the role and function of each element in the framework. The synthesis of the diverse concepts within the literature on CRM and relationship marketing into a single, process-based framework should provide deeper insight into achieving success with CRM strategy and implementation. ver the past decade, there has been an explosion of interest in customer relationship management (CRM) by both academics and executives. However, despite an increasing amount of published material, most of which is practitioner oriented, there remains a lack of agreement about what CRM is and how CRM strategy should be developed. The purpose of this article is to develop a...

Words: 7859 - Pages: 32

Consulting

...Consulting One of the first jobs I had was as an aide in a nursing home. The main issue I experienced there was lack of supplies for patient care and the high turnover of employees. At the beginning of each shift, there was a scramble to load the cart with clean linen and towels. It was basically a first come, first serve situation. There was never enough aides to properly take care of the patients. With each aide responsible for ten or more patients, many times patients would be confined to their beds waiting to be fed, changed, or bathed. This was not acceptable. The management was focused on profits, not care. They did not listen to the concerns of the employees that were directly involved with patient care, yet set high expectations for employee productivity. Reengineering, defined as “the fundament rethinking and radical design of business process to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed” (Chase, 2006). Before making any recommendation on reengineering the business, I would first evaluate the business and determine how the business operates. Looking at all aspects of the business will allow me to see the decision making process management utilizes (Business Consulting Through Development and Optimization, 2011), how they deal with problems, treat their employees and the income gained or loss by not having the proper aide to patient ratios. My InnerView, Inc., is a company that......

Words: 593 - Pages: 3

Consulting

...CONSULTING FAQ ▪ Objective This is a BITS2BSCHOOL initiative to form a ‘Frequently Asked Questionnaire’ on Management Consulting for the aspiring consultants on this e-group. This FAQ has been compiled from answers provided by a panel of Consultant BITSians, to consulting relating questions posed by this group. ▪ FAQ Structure The questions have been classified into the following sections: B Schools and Academic background (pre and during MBA) Professional work experience (pre MBA) and expectations Post MBA Consulting experience Interpersonal Skills and Networking FAQ B SCHOOLS AND ACADEMIC BACKGROUND (PRE AND DURING MBA) Q1. When evaluating MBA programs, what are the key characteristics to consider for an aspiring consultant? In other words, what are the different parameters based on which, one can shortlist & differentiate universities for a consulting major. While Consulting companies recruit heavily from a core set of schools (typically 5 or 6 top schools), almost all Consulting firms recruit from most of the top 10 or top 15 schools. When evaluating an MBA program, it is important to consider the location, interest in living there and how good the program is. One can gather this information by networking with alumni and current students. While targeting a school with consulting in mind is one way to go, it is essential to keep an open mind. Most students figure out their interests and career paths while at school and not before.......

Words: 2669 - Pages: 11

Consulting

...Consulting Deepinder Grewal October 10. 2015 MAN 324 CollegeAmerica Fort Collins Dr. Ashley W. Dugger Consulting An operation consulting is the process that assists various categories in business to evaluate the present status of internal methods and strategies, and improve the comprehensive operation of the company (What is Operations Consulting?). A problem that I have experienced with the consulting process at a current or past employer will be explained. The longest on and off job that I have held while in school has to be working as a sales associate at Macy’s. Working in the retail field definitely allows a person to know so much more about how a business is ran and what all goes into all the sales and profits. With this particular employer there were a few problems in the process that I have seen not personally dealt with. As an associates we were really never told how we were doing in personal sales and how we were performing in our job; the guideline for Macy’s was that managers are supposed to speak with each associate and tell them how they are doing and what improvements need to be made and what they were doing great at each quarter, but we barely were shown any information of that. I worked there a consecutive year and was not shown once at all. What would I want my client to be aware of that would help significantly in re-engineering the process? Re-engineering is defined as the systematic starting completely fresh and recreating the......

Words: 520 - Pages: 3

Management Consulting

...– Careers in Management Consulting The Industry “In essence, consultants are hired advisors to corporations. They tackle a wide variety of business problems and provide solutions for their clients. Depending on the size and chosen strategy of the firm, these problems can be as straightforward as researching a new market, or as complex as totally rethinking the client’s organization.” “If you like the idea of giving advice to other businesses, and you have a particular interest in computers, human resources, corporate communications, mobile communications, health care, financial services, real estate, ecommerce, or some other specialized field, there’s a good chance you can find a position with an organization doing precisely that.” The Bottom Line Consulting is a great long term career for a few people. Not everyone is cut out to be a consultant. Since consulting is a service oriented business, it requires immense people skills and hard work. Types of Firms Elite Management Consulting Firms: Consists of a few top strategy firms including Bain, Booz Allen, BCG, and McKinsey. The majority of the work performed by these firms involves providing Fortune 500 companies with strategic or operational advice. Employees of these firms enjoy high pay and prestige, but work very long hours. Big Four-Affiliated Consulting Firms: Four major firms that join consultants and auditors. These firms are Ernst & Young, KPMG Consulting, PricewaterhouseCoopers, and Deloitte Consulting. The Big......

Words: 647 - Pages: 3

Consulting

...conc About Pfeiffer Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional, Pfeiffer is the source you can trust to make yourself and your organization more successful. Essential Knowledge Pfeiffer produces insightful, practical, and comprehensive materials on topics that matter the most to training and HR professionals. Our Essential Knowledge resources translate the expertise of seasoned professionals into practical, how-to guidance on critical workplace issues and problems. These resources are supported by case studies, worksheets, and job aids and are frequently supplemented with CD-ROMs, websites, and other means of making the content easier to read, understand, and use. Essential Tools Pfeiffer’s Essential Tools resources save time and expense by offering proven, ready-to-use materials—including exercises, activities, games, instruments, and assessments—for use during a training or team-learning event. These resources are frequently offered in loose-leaf or CD-ROM format to facilitate copying and customization of the material. Pfeiffer also recognizes the remarkable power of new technologies in expanding the reach and effectiveness of......

Words: 92609 - Pages: 371

Scooby-Doo 06 - The All-New Scooby and Scrappy-Doo Show | Black Lightning - Temporada 2 Capitulo 7 Descargar | B-Project: Kodou Ambitious – Todos os Episódios