Mis 2

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Management Information Systems - Ups Case Study

What are the inputs, processing, and outputs of UPS's package tracking system?
There are two sides to UPS's package tracking system: the external, customer-oriented side, and the internal company and employee oriented side. The input starts with customer with the creation of a scannable bar-coded “smart” label which can be done from the UPS website or using a special software provided by UPS, both accessible via the internet. These labels will contain data about the sender, the destination, and package arrival times. This data is received by UPS's central computer for processing and the information is then forwarded to one of their distribution centers where logistical planning will occur. UPS drivers are given a handheld Delivery Information Acquisition Device (DIAD) which can immediately record and upload pickup and delivery information and pictures of recipient signature to the UPS network, called UPSnet, for storing and processing. The data being sent from the DIAD is gathered from the scannable label on packages, recipient signatures captured, time card info, satellite feed of traffic patterns and changing schedules. Finally, all this information's outputs will include the UPS intranet available company-wide to distribution centers, customer service centers, etc., and the internet via UPS's website or embedded UPS functions within corporate customer's own websites.

What technologies are used by UPS? How are these technologies related to UPS's business strategy?
The technologies at UPS include bar code scanning systems, wireless networks, large mainframe computers, handheld computers, the Internet, and various softwares for tracking packages, calculating fees, maintaining customer accounts, and maintaining logistics. Handheld DIADs are carried by every UPS driver and was developed to immediately record and…...

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