Mis Ups Case

In: Business and Management

Submitted By domwilliamsjr
Words 505
Pages 3
UPS CASE STUDY
For UPS to operate as immaculately as it does it takes advantage of a system that has taken many years and billions of dollars to develop. It all starts with the package labeling. For each package a label is given. On the label are a barcode and a number. On the barcode UPS inputs important information about the sender, destination, and estimated arrival time. UPS uses this information to process its packages. With its automated tracking system UPS can monitor the delivery process and even re-route packages if needed. Periodically through the life cycle of a delivery barcode devices scan shipping information on the package labels to update milestones in the delivery status. Customer reps can use this information to update customers on where their package is. Customers also have the option to check themselves vi a the UPS website or mobile app.
UPS utilizes a myriad of technology to insure its success. One of the most important is its Delivery Information Acquisition Device (DIAD). This is the everyday device that uploads to a wireless network and gives its drivers instructions for the day. It also captures customers’ signatures and automatically updates tracking information in the UPS system for processing and storage.
From the beginning UPS promised “the best service and the lowest rate.” UPS works hard to deliver on this commitment. Going back to UPS’s label system information is sent to one of its computer centers before the package is even picked up. This information is used by dispatchers with special software to create the most efficient routes for the drivers. This includes information about traffic, weather, and the location of each stop. This initiative alone is estimated to save 28 million miles and 3 million gallons of gas today unleaded regular costs 3.30 a gallon this equates to a UPS savings of 9.9 million dollars a year if gas is…...

Similar Documents

Mis Case

...Oyungerel Chuluunbaatar MIS 54001 Brian Spinzig August 14 2012 Midsouth Chamber of Commerce (A): The Role of the Operating Manager in Information Systems Midsouth Chamber of Commerce Company is formed in early 1900s by a group of powerful businesspeople. The company’s main operation is in transportation industry. By the late 1980s, the company became one of the most powerful businesses in Midsouth area. MSCC Company consists of marketing, operations, human resources, and finance divisions. Main administrative people within the company are Leon Lassister, vice president of marketing, Jeff Hedges, vice president of finance and Ed Wilson, vice president of operations division. Information system within the company is crucial and the company administrations continuously try to upgrade its information systems. In middle of 1996, MSCC administrations decided to hire Simon Kovecki, a young computer science graduate with no experience as system analyst in order to increase the company’s capabilities of information systems. Moreover, by 1998, MSCC’s computer operations responsibility was assigned to Jeff Hedges who had little computer background. In August 1998, Lassister decided to upgrade MSCC’s software system in order to operate more efficiently. By the beginning of 1990, Lassiter bought the program with the approval of executive committee of the board. Lassiter handed the program to Hedges and Kovecki to complete the implementation. Regarding to the new software......

Words: 756 - Pages: 4

Mis Case Study Salesforce

...videoconferencing and for hosting online meetings over the Web. A June 2008 report issued by the Global e-Sustainability Initiative and the Climate Group estimated that up to 20 percent of business travel could be replaced by virtual meeting technology. A videoconference allows individuals at two or more locations to communicate simultaneously through two-way video and audio transmissions. The critical feature of videoconferencing is the digital compression of audio and video streams by a device called a codec. Those streams are then divided into packets and transmitted over a network or the Internet. Until recently, the technology was plagued by poor audio and video performance, and its cost was prohibitively high for all but the largest and most powerful corporations. Most companies deemed videoconferencing a poor substitute for face-to-face meetings. However, vast improvements in videoconferencing and associated technologies have renewed interest in this way of working. Videoconferencing is now growing at an annual rate of 30 percent. Proponents of the technology claim that it does more than simply reduce costs. It allows for “better” meetings as well: it’s easier to meet with partners, suppliers, subsidiaries, and colleagues from within the office or around the world on a more frequent basis, which in most cases simply cannot be reasonably accomplished through travel. You can also meet with contacts that you wouldn’t be able to meet at all without videoconferencing......

Words: 1337 - Pages: 6

Mis Case

...Complete Finance & Accounts Outsourcing Solutions Case study: MIS & Analysis Objective of MIS & Analysis To professionally manage the collection, flow and direction of critical financial information so that management is able to take informed decisions. Timely and accurate information also empowers the Company to be proactive rather than reactive to trends or situations. Company Profile A leading retail food company, pan India presence, 500 employees, turnover INR 180 million. Challenge In the retail food industry, one of the keys to survival and growth is having timely information on food costs and other line items. Our client’s accounts department was not able to put together this critical information in the desired format even after circulating a standard format among outlets. Further, there were many clerical errors and a lack of understanding about the real purpose of the information sent by the company’s outlets. To make matter worse, the information received from outlets was irregular, making it difficult to deliver the MIS on a target date to the company’s management. Solution Not only did the MIS function take up too much of the CFO’s time and energy, in addition, it consumed the efforts of a dedicated professional, a qualified Chartered Accountant. Management recognized that better information was needed to understand where the strategies in terms of Food Costing were not working. BC was approached and contracted to streamline this function. Before this, BC had......

Words: 442 - Pages: 2

Mis in Action: Ups

...1. What are UPS “Smart Labels?” What role do they play in UPS operations? The smart label are barcodes that have the shipping information about each package. These labels are important in their function for UPS operations because they provide the exact customer information needed for the shipment to be correctly delivered. The label may also be scanned to provide customers with real-time information about their shipment. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. 1. Driver creates a smart label for the shipment 2. The delivery information is sent to UPS 3. The DIAD provides the driver with the pending shipments so that he can complete them 4. The DIAD allows for collecting electronically signatures, type in last name and complete the transaction. 5. It sends the data to the Data Center and customer. 6. Finally, the packages are processed by the UPS package center. 3. What role does wireless communication play in the UPS systems? Wireless communication provides drivers with flexibility during their routes to deliver packages. The 802.11 wireless connectivity enables transition within UPS center. Bluetooth lets drivers exchange information within themselves and the infrared port provides drives with updated information about the packages. 4. How has information technology transformed the package delivery business? Information technology......

Words: 523 - Pages: 3

Case Study of Detroit, Mi

...Case Study of Detroit, MI Michael Harker BIO 201-2 Public Health and the Environment Although the city of Detroit, Michigan has been hit by hard times over the last 50 years or so, people and businesses are coming together in order to change the city and its residents. “Detroit has a long and storied 300-year history, but the heart and soul of Detroit is its residents” (City of Detroit, 2013, para.1). In the early to mid-1900’s Detroit used to be known as the auto industry of the world however, because of cheaper labor overseas and in the southern part of the United States thousands of Detroit residents ended up losing their jobs. These auto industry workers were the main income earners for their families but due to the loss of thousands upon thousands of auto industry jobs, entire neighborhoods in Detroit now sit vacant and abandoned. According to Jackson and Sinclair the authors of Designing Healthy Communities, the city of Detroit once had a population of two million people but has been declining over the last 50 years. In 1950 Detroit was the fourth largest city in the United States, however by 1990 the population was down to 1 million people and by 2006 there were only 871,000 residents. (Jackson & Sinclair, 2012). This continued downward spiral of the city’s population has seen many younger and highly skilled people looking to leave Detroit, leaving behind an older generation of city residents who are left to fend for themselves and who require more city......

Words: 862 - Pages: 4

Ups Case

...Caso de Ups 1. ¿Cuáles son UPS "etiquetas inteligentes?" ¿Qué papel juegan en las operaciones de UPS? El UPS Smart Label es una etiqueta de envío generado por computadora que se puede crear mediante el ordenador. El elemento clave de la etiqueta inteligente es el código de barras y la misma información en el código de barras proporciona la confiabilidad a los clientes ya que como el código de barras contiene datos desde el sistema de clientes. Así que ahora cada vez que el paquete se escaneará se actualizará el sistema principal de la UPS. El cliente también tiene seguimiento exacto de la información del paquete. Esto asegura el tiempo de entrega del paquete. 2. Escriba los pasos que un paquete tarda desde la recogida hasta por un conductor de UPS para el parto, incluyendo el papel de DIAD, el Centro de Datos UPS, y el Centro de paquetes UPS. Cuando el conductor inicialmente recoge el paquete, el código de barras etiqueta es escaneada por el DIAD, se recoge la firma electrónica, el paquete de datos se envía a los Centros para el seguimiento de UPS. 3. ¿Qué papel juega la comunicación inalámbrica en los sistemas de UPS? DIAD IV se conecta de forma inalámbrica a los principales centros de procesamiento y los centros de paquete. Generalmente camiones de UPS contienen un transmisor-receptor para trabajar con el piloto local DIAD IV, y luego comunicar esa información de forma inalámbrica de nuevo al centro de procesamiento de UPS. 4. ¿Cómo se ha......

Words: 499 - Pages: 2

Ups Case

...The purpose of this memo is provide a recommendation on whether to invest in FedEx or UPS, given that the air transportation market in China is now open to both companies. Outlined in this memo are an assessment of the strategic approaches and an evaluation of the financial and non-financial performance of both companies, which led to the conclusion that UPS is the superior investment opportunity. 1.0 Strategic Approaches for FedEx and UPS FedEx and UPS are package-delivery companies that together provide supply chain, transportation, logistics and related information services. FedEx has expanded from operating in 25 U.S. cities, to serving international markets. Similarly, UPS initially operated just within the U.S. before expanding into Canada, Europe, Latin America and most recently, China. FedEx and UPS target the same markets and compete for presence in them. FedEx and UPS have some key differences with regards to their strategic approach to business (see Table 1). FedEx, which is regarded as an innovative, entrepreneurial, and operational leader has a strategy that focuses on providing high quality services to its customers. FedEx’s technological innovations, including the COSMOS interface, enables it to provide timely delivery service to its customers and large clients. UPS has a strategy that is driven by its quest for efficiency and cost reduction. In the past, UPS was regarded as “financially and operationally conservative” due to its reserved approach to......

Words: 280 - Pages: 2

Mis Case

...MIS CASE STUDY 2011-10354 Kim Songeun Case Study Question (1) What are the inputs, processing, and outputs of UPS’s package tracking system? Inputs: For barcode system, detailed information about sender, the destination, and when the package should arrive will be input. For Traffic situation, weather conditions and the location of each stop will be input also. Finally, with a DIAD system, customers’ signatures along with pickup and delivery information, current location will be input too. Processing: Information from the bar-code label on a package is printed and attached to a pachkage. Then before the package will be delivered, information form the label is transmitted to one of UPS’s computer centers like Mahwah, New Jersey. And then, it is sent to the distribution center nearest its final destination so that dispatchers could find most efficient way to deliver. Finally, package information will be transmitted to UPS computer network through DIAD, and will be stored and processed in a way customers could access information easily. Outputs: First of all, most efficient delivery route for drivers. Secondly, shipping rates, current location, pick up and delivery time will be informed for customers. Also, proof of delivery to customers will be informed through DIAD. (2) What technologies are used by UPS? How are these technologies related to UPS’s business strategy? A. Scanable bar-coded label which contains detailed information about......

Words: 658 - Pages: 3

Mis Ups Tutorial

...------------------------------------------------- ------------------------------------------------- ASSESSMENT Subject: UPS competes globally with Information technology (Tutorial 1) Prepared By: Muhammad Ali (mansqw@live.com) Student #: 1339100 ------------------------------------------------- Q1: What are the inputs, processing and outputs of UPS’s package tracking system? Answer: Inputs: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficient final delivery of packages. Output: The output includes pickup and delivery times, location while en route, and package recipient. They also include various reports such as all packages for specific account or a specific driver or route, as well as summary reports for management. Q2: What technologies are used by UPS? How are these technologies related to UPS’s business strategy? Answer: Technologies used by UPS are in many different form which includes Delivery Information......

Words: 520 - Pages: 3

Ups Mis Case Study

...MIS – Case Study 03 2015 2015 MIS – Case Study 03 Management Information Systems Ramesh Koutarapu MIS – Case Study 03 CASE STUDY 2 United Parcel Service United Parcel Service (UPS) started out in 1907 in a closet-sized basement office. Jim Casey and Claude Ryan—two teenagers from Seattle with two bicycles and one phone—promised the “best service and lowest rates.” UPS has used this formula successfully for more than 100 years to become the world’s largest ground and air package Delivery Company. It’s a global enterprise with over 408,000 employees, 96,000 vehicles, and the world’s ninth largest airline. Today, UPS delivers more than 15 million packages and documents each day in the United States and more than 200 other countries and territories. The firm has been able to maintain leadership in small-package delivery services despite stiff competition from FedEx and Airborne Express by investing heavily in advanced information technology. UPS spends more than $1 billion each year to maintain a high level of customer service while keeping costs low and streamlining its overall operations. It all starts with the scannable bar-coded label attached to a package, which contains detailed information about the sender, the destination, and when the package should arrive. Customers can download and print their own labels using special software provided by UPS or by accessing the UPS Web site. Before the package is even picked up,......

Words: 1080 - Pages: 5

Mis Case Study

...<Case Study Questions> 1. What is PUE, and why is it an important place to start when considering how to reduce data center power consumption? What value of PUE should data center managers strive for? - PUE is simply defined as “Power Usage Effectiveness”. It measures how efficiently data centers use energy. PUE is an important place to start because it makes Google to measure the change in usage effectiveness. The ratio of PUE is total facility energy over IT equipment energy. A PUE of 1.00 would be best, but 1.09 was the lowest estimated value until 2011 as the video says. Data center managers are still striving for that. PUE = IT Equipment Energy + Facility Overhead Energy / IT Equipment Energy 2. Describe the five methods recommended by Google for reducing power consumption. - Measure PUE As I mentioned in Question 1, the industry uses a ratio called Power Usage Effectiveness (PUE) to measure and help reduce the energy used for non-computing functions. To effectively use PUE, it's important to measure often (at least once per second). If the ratio has a 1.00 PUE, it means the energy can be used in the most effective way possible. - Manage airflow Good air flow management is significant to efficient data center operation. By Minimize hot and cold air mixing, Google reduces its power consumption. Google should eliminate hot spots and be sure to use blanking plates (or flat sheets of metal) for any empty slots in the rack. Thermal modeling using......

Words: 1273 - Pages: 6

Ups Case

...What does UPS do? UPS delivers packages like mails and other documents to people and organization all around the world. What is their business? UPS is a company that delivers packages and also documents to more than 6.1million customers in more than 230 countries around the world. “UPS’s primary business is the time definite delivery of packages and documents worldwide’’(Wikipedia, 9/9, 12:18pm). One of the primary components that determine UPS’s success is how time definite and quick they are. This is accomplished by equipped, effective and efficient technology. COMPILATION What are the IT issues surrounding this case? * By investing heavily in IT, UPS has been able to gain a competitive advantage over its competitors. * How IT has been able to make work efficiient and efective by planning quicker and easier delivery roots, and also being able to track those delivery rootscan be an issue in this case. * Records of customers are kept, calculation of fees, and management of logistics are also saved through IT devices such as the bar code scanning systems etc. TO THINK ABOUT. 1) What are the inputs, processing and outputs of UPS package tracking system? A) Inputs * When UPS customer signs on theDelivery Information Acquisition Device (DIAD) that signature can be considered an input. * Customer Information eg house address. * Pickup’s eg mails, packages etc. B) Processing The whole process that involves from the UPS ......

Words: 840 - Pages: 4

Ups Case

...1. The UPS uses the scannable bar-coded label attached to packages, which contains detailed information about the sender, then destination, and when the package should arrive. The bar-coded label will transmit delivery information to UPS computer center. The dispatchers will create the most efficient delivery route for each driver. Then drivers use Delivery Information Acquisition Device to receive information and capture customers’ signatures. In this way, UPS can monitor and re-route packages, because of the technology UPS saved 28 million miles and 3 million gallons of fuel each year, what’s more, the customers can track their parcel in every minute through UPS web and the customer representatives are able to check the status of packages and respond customer’s inquiries. 2. UPS used tracking technology and Hired Hand technologies. The tracking technology make customer more trust and familiar with UPS cause customer can see where and how their parcel has been delivered, in the same time, UPS using the tracking technology saved a huge amount of money by reducing the mileages and fuels of delivery trucks’ daily usage. The Hired Hand technologies gain more profit from not only individuals but also manufactures. Because these technologies can provide both track products and help to build weekly manufacturing plans. 1. 2. 3. The UPS’s information system solved firstly road calculation. Without the information system UPS may spend millions more on trucks and...

Words: 313 - Pages: 2

Mis Case

...1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing centers and the package centers. Generally UPS trucks......

Words: 471 - Pages: 2

Ups Iv Case Study

...Mis Case In: Business and Management Mis Case 1. What are UPS “Smart Labels?” What role do they play in UPS operations? UPS Smart Labels are bar coded labels that are used to initiate a UPS transaction. The bar code label contains all the key information about the customer, the package size, destination and weight. This information is sent immediately to a UPS processing center at the very time it is created with a UPS drivers hand held computer (the DIAD IV). The smart labels become the control document used throughout the transaction right through to final delivery. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Smart label created Information sent to processing center Information processed—stored, address corrected Information matched to dispatch plan Package is sorted Another label is printed specifying delivery truck and position on truck Geo software used to continuously update dispatch plans for trucks based on current load Information is displayed on the DIAD IV identifying drop off order, position on truck At delivery, package scanned. Information sent wirelessly to processing center Customers sign on the dotted line on the DIAD IV. Main processing centers store complete track of package for customer tracking 3. What role does wireless communication play in the UPS systems? DIAD IV is wirelessly connected to the main processing......

Words: 325 - Pages: 2

Dishonored 2 | รายการ ความจริงไม่ตาย | LEUCHTTURM Wasserzeichenprüfer SHERLOCK