Organizational Perspective

In: Business and Management

Submitted By mlf004
Words 1418
Pages 6
An Organizational Perspective of HCL Technologies
Michael Franklin
MBA – 6241
16 September 2012

This organizational perspective paper provides an overview of outsourcing, how the relationship between development and performance management effects outsourcing services and the goals of HCL Technologies.

An Organization Perspective on HCL Technologies
In order for a company to effectively provide outsourcing services, it is important that some the internal aspects of the company, such as development and performance management, be established and operating proficiently. In doing so, it is also important that the Human Resource Management (HRM) team know what type of development is needed within an organization as well as establish a good performance management system in order to meet outsourcing organizational strategic goals. “For a company to have a good strategy foundation, certain tasks must be accomplished in pursuit of the company’s goals, individuals must possess certain skills to perform those tasks, and these individuals must be motivated perform their skills effectively.” (Noe, R., Hollenback, J., Gerhart, B., Wright, P. 2010, p. 9) This is where the importance of development and performance management becomes essential for a company. When providing outsourcing services for global clients, it is important that internal aspects such as development and performance management are operating at the highest level. HCL Technologies is a technology company based out of India that has a vision of becoming the “technology partner of choice for forward looking customers by collaboratively transforming technology into business advantage” ( To achieve this vision, the company has implemented various strategic goals within the company. In order to provide successful outsourcing services and become the “technology…...

Similar Documents


...Perspectives Paper Psychological perspectives have changed as the field of psychology has progressed. There are few perspectives that have core values that have remained steadfast even in today’s pool of theories. John B. Watson, B.F. Skinner, and Edward Tolman, all of these men had theories that remain the foundation for many schools of thought in psychology today. John B. Watson John Watson believed that psychology should be a purely objective science with its sole purpose as the study of observable behavior, prediction, and control. He adamantly thought the removal of introspection and consciousness would promote psychology as an experimental science (White, 2011). Watson believed that introspective studies had not scientific value and observing varied states of consciousness had not place in the true science of psychology. Watson’s greatest challenge was his inability to assimilate psychoanalysis into behaviorism. He was fascinated with Sigmund Freud’s theories and struggled for years to understand some of his processes without success (Goodwin, 2008). His “Little Albert” experiment was an effort to explain psychoanalytic concepts by using classical conditioning (Goodwin, 2008). He believed behavior was purely elicited, and that people did not experience emotions, but emotions were a response to some other stimuli. In his “Little Albert” experiment, Watson conditioned the young child to fear a rat by pairing the rat with a loud disturbing sound (Cherry, n.d.). His...

Words: 827 - Pages: 4


...INTRODUCTION: PERSPECTIVES ON WORK AND LEARNING IN THE INFORMATION AGE The conditions of work and learning now appear to be changing quickly in Canadian society. A basic assumption underlying much of the recent public discussion about work and learning is that because new jobs are rapidly requiring greater knowledge and skill, a lifelong learning culture must be created in order for Canada and Canadians to succeed in an increasingly information-based world. Virtually every recent public policy statement begins with this assumption. Consider the following examples: Information technology is changing our world. It is reshaping our economy and affecting the life and work of almost every Canadian....If Canadians are to embrace and welcome change, they must create a society that places learning at its very heart, and nourishes them in their personal and working lives. (Information Highway Advisory Council, 1995, pp. vii, 57). Canada’s workplaces are changing with unnerving rapidity, and since the world of work casts a long shadow on the rest of life, many Canadians are anxious about the future....As long as Canada maintains its investments in educating the new generation of workers and enhancing the skills of older workers, the long-term outlook for the productive potential of the Canadian economy is very positive. (Advisory Committee on the Changing Workplace, 1997, pp. 5-6) Technology is altering every aspect of our lives. Knowledge and creativity are now the......

Words: 1133 - Pages: 5

The Financial Perspective

...In the mid 1990’s Saatchi & Saatchi were on the brink of bankruptcy, this classic burning platform was cause by the over-extension through acquisition throughout the 1980s, alone with severe financial pressures in the recession of the early 1990s. However the turnaround started with Bob Seelert, Kevin Roberts and Bill Cochrane the newly appointed senior management team during the mid-1990s. Bob Seelert became chairman and he appointed Kevin Roberts as CEO Worldwide, and Bill Cochrane as CFO Worldwide. This management team was wise and had been in the business for quite some time, and as a team, they were catalytic for the scorecard implementation. In terms of the financial perspective the new leadership set goals for the company. These goals required significant organizational restructuring and cost reduction, this was the observation from the December 1997 de-merger of Saatchi & Saatchi from Cordiant Communications. Now that Saatchi & Saatchi were alone, a plan was developed by the senior management team to achieve those goals, and this plan was presented to its stakeholders in a detailed strategic blueprint for recovery. Growing the revenue base better than the market, converting 30% of that incremental revenue to operation profit, and doubling its earnings per share. The stakeholders were also told that the following three very ambitious targets would be accomplished within a timeframe of three years. The companies categorize its different business......

Words: 917 - Pages: 4

Business Marketing Perspective & Organizational Buyer Behavior

...Business Marketing Perspective & Organizational buyer behavior The Business marketing or Industrial marketing is the marketing of goods and services to commercial enterprises, governments, and other nonprofit institutions for use in the goods and services that they, in turn, produce for resale to other industrial customers. By contrast, consumer goods marketing are the marketing of goods and services to individuals and family units for personal consumption and to wholesalers and retailers in consumer goods distribution systems. What consumers buy, they use for themselves or for consumption by members of a family. Individual customers buy to support the profit-making or nonprofit functions in which the organization is engaged. To understand some of the major differences between business-to-business and consumer marketing, it is useful to think of the industrial marketing system as consisting of two key linkages. The first is the external interface between the marketing/sales function of the producer and the end user. The second is internal interface between the producer’s marketing/sales and production functions. While each of these linkages has considerable complexity, the two sets of linkages serve as convenient handles to explore the major differences between business-to-business and consumer marketing. Given the distinguishing characteristics of both the internal and the external linkages, the formulation and execution of the marketing mix poses different......

Words: 1866 - Pages: 8


...and values is paramount. The freedom of action for the individual employee is cherished. This type of organization is characterized by a lot of attention for the individual and a strong sense of solidarity. The culture in this type of company is a personal culture. 4. Adhocracy In an adhocracy, the temporary character of the organization is the central tenet. This is a consequence of the central position of innovation and fast adaptation to new situations. Hierarchical power levels are missing and someone’s influence can strongly fluctuate based on the problem that is being solved. In cultural perspective, creativity, entrepreneurship and a dynamical attitude dominate. The overall task is innovation and the production of unique and original services and products. The dominant culture in this type of organization is a combination of a task and personal culture. These four organizational types are strongly correlated with the structure and culture in that are being implemented in the organization....

Words: 338 - Pages: 2

A Study on the Effects of Economic War on Organizations from a Leadership and Organizational Behaviour Perspective.

...A STUDY ON THE EFFECTS OF ECONOMIC WAR ON ORGANIZATIONS FROM A LEADERSHIP AND ORGANIZATIONAL BEHAVIOUR PERSPECTIVE. Individual Term Paper Table of Contents I. A. 1. 2. B. 1. 2. II. A. 1. 2. B. 1. 2. C. 1. 2. III. A. B. Background of the topic ............................................................................................................... 3 What is Economic War and what are its practices? .............................................................. 3 Pre-technological Era ........................................................................................................... 3 Technological Era ................................................................................................................. 3 How Competitive Intelligence translates into companies’ life? ............................................ 6 As a tool of Corporate Strategy ........................................................................................... 6 As a part of the Corporate Culture ..................................................................................... 6 Economic War and Corporate Culture .................................................................................. 7 Organizational Leadership....................................................................................................... 7 Where Economic War becomes a problem: advocating ethical behaviour ..................... 7 Where Economic War benefits: crisis leadership ...........

Words: 3585 - Pages: 15

Pros & Cons of Union Representation from Individual, Organizational and Society Perspective

...Pros & Cons of Union Representation from Individual, Organizational and Society Perspective The rise of unions from the 1930s through the early 1950s was due to the convergence of a number of events, an economic policy that attempted to restrict competition beginning in the 1930s, the belief that labor markets were noncompetitive and that individual workplaces were unfair and union premiums were low. The passage of favorable legislation, in the form of the Wagner Act, was a reflection of the idea that unions could actually improve the functioning of labor markets and serve as a countervailing power to big business. Over the past several decades, union membership has declined because government policy became pro-competitive, it became clearer that labor markets were relatively competitive, HR practices developed that reduced the amount of opportunistic behavior of employers, and unions increased the percentage premium they enjoyed in industries where rents were available. In this environment, the public-good aspect of labor unions and their ability to improve the functioning of labor markets was being questioned. The passage of amendments to the NLRA that were unfavorable to unions was a reflection of this changed sentiment as to the public good aspect of unions as well as to the adoption of pro-competitive market policies in general. Consequently the future trend in union mass will depend on the competitiveness of the economy and on the related question of the number......

Words: 1613 - Pages: 7


...Perspectives Life Span & Introduction to Sociology PSYC-2314-S03 In class we have been discussing the analogy of perspectives. A perspective is a way of seeing, also thought of as a ‘point of view’. This mental view or outlook can both enhance and constrain how we view the world in our own eyes. In the field of psychology and sociology there are many ways to perceive our world in which we live. No one perspective alone can define the world. Each perspective has its own distinctive strengths and blind spots. In class we have discussed different theories and analogies to better understand the complexity of perspectives. Perspectives will both facilitate and constrain perception. A good example of this statement is the Burke Theorem. The Burke Theorem states that “A way of seeing is also a way of not seeing- a focus upon object A involves a neglect of object B”. My understanding of this theory is that if you only focus on one perspective for viewing, you end up neglecting other perspectives, which doesn’t allow you to fully see reality as you could from looking with more than one perspective. An example given in class was how each student viewed the same exact water bottle. Students sitting on different sides or directly in front of the water bottle will have different views. Students sitting in rows towards the left and right sides of the classroom saw the sides of the bottle, while students sitting directly in front saw the front of the bottle. And on the other......

Words: 826 - Pages: 4

A Change Recipient Perspective on Training and Competence Development During Organizational Change

...HUMAN RESOURCES Conference Paper Abstracts A CHANGE RECIPIENT PERSPECTIVE ON TRAINING AND COMPETENCE DEVELOPMENT DURING ORGANIZATIONAL CHANGE Olsen, Trude Hogvold; Harstad U. College; Stensaker, Inger G.; NHH Norw.Schl of Economics and Business Adm.; As organizations change and adapt to pressures in the external and internal environment, managers and employees are required to learn new competencies and skills. Ideally, new skill requirements should be identified and developed early in the change process in order to ensure that managers and employees are ready to face their new tasks and roles when the changes are implemented. However, despite good intentions at the top management level, employees and middle managers often report uncertainty and a lack of the necessary skills required to implement change. In this paper, we report from a qualitative study of two planned organizational change initiatives in the public sector. The changes involved new work tasks and managerial roles for a group of middle managers. Although the skill requirements appeared to be clear and formal training was initiated, a number of uncertain and ambiguous issues emerged among the change recipients. We examine the types of uncertainty and ambiguity that emerged and how change recipients attempted to handle these challenges. Our findings suggest that although necessary and important, formal training procedures are not adequate for resolving......

Words: 27190 - Pages: 109


...Daft Leestoets 1 Page 3 – 31: Organizations and organization theory Recent Challenges • Global competition • Organizational renewal (to a “Learning organization”: Everyone is allowed to solve problems, flat structure etc.) • Strategic advantage (fast delivering, information technology) • Employee relationships (flatter organization, no “lifetime employment”) • Diversity (changing workforce) • Ethical and Social responsibility Organizations are: 1. Social entities 2. Goal directed 3. Designed as deliberately structured and coordinated activity systems 4. Linked to the external environment Closed system - doesn’t depend on environment (environment for granted) Open system - interacts with environment to survive System - set of interacting elements that acquire inputs from the environment, transforms them, and discharges outputs to the external environment. Chaos theory – we live in a complex world full of randomness and uncertainty. Butterfly aspect – aspect of Chaos theory, small events can have giant effects. Subsystems of an organization • Boundary subsystems – work directly with environment • Production subsystems – do primary transformation • Maintenance subsystems – smooth operation and upkeep of the organization • Adapting subsystems – organizational change and innovations • Management subsystems – directing/coordinating other subsystems Organizational dimensions 1. Structural dimensions – provide labels to describe the internal characteristics of an organization......

Words: 5782 - Pages: 24

Perspectives used Perspectives Paper Psychology as we know is the study of the mind and human behavior. Since earlier years, there has been research performed to find out how individuals think, feel, and act. There are many different perspectives that psychologists use as a means of studying human behavior and how individuals think and feel. One of those perspectives is known as the Behavioral Perspective. The main focus of this perspective is behaviors that are learned. The difference between behaviorism and other perspectives is that its emphasis is placed on behaviors that can be observed, not on internal states (Cherry, 2014). There are many major thinkers that made contributions to the Behavioral Perspective, and their theories have been valuable, and serve as a basis for the schools of thought in modern psychology. In this paper, I will be comparing and contrasting the Behavioral Perspectives of John B. Watson and B. F. Skinner, with the perspectives of another major thinker known as Edward C. Tolman. The main focus of John B. Watson and of B. F. Skinner was behaviorism while Edward C. Tolman’s focus was Cognitive Behaviorism (Cherry, 2014). John B. Watson’s Perspectives John B. Watson was a major thinker and also a psychologist who was later known as the father of behaviorism. During part of the 20th Century, he dominated with his perspective of behavior. Watson’s theory of psychology was that it was based on......

Words: 1352 - Pages: 6


...WEEK 2 - Assignment Do the following: Please answer the following questions using Microsoft Word or WordPad. Use the textbook materials and available web resources to develop your answers. As we have discussed, there are four theoretical perspectives on groups and organizations (page 114 - table 6.3), they are: Functionalist, Conflict, Feminist and Symbolic Interactionist. 1. Choose two theoretical perspectives (listed above). What are similarities you can find about these two perspectives? 2. Take a look at the same two perspectives. What are two differences you can find about these two perspectives? 3. Which of these two chosen perspectives is most appealing to you? Briefly explain your answer. NOTE: Be sure you are logged in to Blackboard before downloading files. Also, your submission must be in .doc or .docx format. Grading To receive full participation points, you must meet the following criteria: **Writing Rule • • • • • You MUST paraphrase information in your own words and cite the sources you used. Do NOT copy words from the internet. This is Plagiarism, which is illegal, and may result in a failing grade. If you use information from a website or a publication, you MUST properly give credit to that author by citing that resource. Your content MUST be in your own words (not a word-for-word transfer). For information on citing resources please visit the Writing Center in the Student Success Center; or visit to format your citations in......

Words: 286 - Pages: 2

Shrm Perspectives

...and Flanders (1965), the decades before SHRM existed managing labour were based on productivity bargaining (Kirkaldy and Flanders, 1965). This period can also be described as the traditional HRM era. This all changed in the 1980’s when several big organizations started to think of new concepts and aspirations to create a competitive advantage over their rivals. British Airways for example demanded their staff to take the ‘commitment approach” instead of just complying. The airline had to make a bald move due to the enormous competition in the airline industry. The airline invested heavily in staff and development training to change the companies’ culture. In the same way Jaguar, a famous British car manufacturer, changed their SHRM perspective. Managers changed the company language such as customary practises and compromise into ‘the needs of the organization’ and ‘customers go first’ (Salaman, Storey and Billsberry, 2005). De-regulation, the free-market climate and privatization contributed to the change in thinking patterns of large organizations and their managers thanks to Ronald Reagan and Margaret Thatcher (Salaman, Storey and Billsberry, 2005). Before I am able to evaluate on multiple Strategic Human Resource Management (SHRM) approaches, I will first have to explain the general meaning of SHRM. Over the past decades many types of definitions have been created regarding SHRM though they are all much alike. A simple definition of HRM is the focus on all the resources...

Words: 3123 - Pages: 13


...Check your EQ 1. The answer is NO, since social responsibility is not about the visibility of social involvement but to maximize positive impact on society. 2. The answer is YES, stakeholders provide resources that are more or less critical to a firm’s long-term success. 3. The answer is NO, the primary stakeholders are only customers. 4. The answer is NO, there are more influences on ethical behavior than the opportunity to engage in unethical decisions such as the culture, mission, and vision of the company. 5. The answer is YES, the stakeholder perspective is useful in managing social responsibility and business ethics. Terms definitions * Stakeholder: investors, customers, shareholders, employees, suppliers, government agencies and communities that have a stake or claim in sine aspect of a company’s products, operations, markets, industry, and outcomes. * Primary stakeholders: those who continued association is absolutely necessary for a firm’s survival such as the customers. * Secondary stakeholders: those who don’t engage in transactions with the company and are not essential to its survival. For example media, trade associations, and interest groups. * Stakeholder interaction model: conceptualization of the relationship between businesses and stakeholders. * Stakeholders orientation: the degree to which a firm understands and addresses stakeholders demands. It involves activities and processes within a system of......

Words: 482 - Pages: 2


...Organizational Psychology is studying the behavior of employees in the workplace and of the ways in which people interact in the organization. The market of goods is a world of fast pacing, always in hurry, and meeting deadlines has become stressful to most employees (Hausknecht, 2004). Some employees have become so stressful that he or she ends up quitting his or her job. The organization hires an organizational psychologist to come in and be a part of the team. Organizational psychologist will screen and study all its employees, and the organization to conduct research (Hausknecht, 2004). Organizational psychologist provides understanding to the research study on certain decisions that the organization has to decide on, help with the performance of the employees, and selecting the right employee for the right job (Dirks, 2002). Organizational psychology is a field that tackles every part of the company that makes the organization who it is. Organizational psychologist can design skills, tools, and even methods that is effective for the company’s success (Dirks, 2002). Organizational psychology is an area that makes use of the scientific method to further comprehend the actions of persons functioning in organizational backgrounds. Additionally this information is utilized, in an assortment of techniques, in order to assist in making organizations more successful (Dirks, 2002). Successful groups are characteristically more constructive, frequently offer better quality......

Words: 662 - Pages: 3

320x480 Wallpapers | Цивилизации | Authentic Original OEM Samsung Galaxy Note Adaptive Fast Rapid WALL CAR Charger