Outage and Downtime

In: Computers and Technology

Submitted By apiatrou
Words 1509
Pages 7
Term Paper: Downtime and Outage

Aliaksandr Piatrou
Course SEC 6010: Planning for Information Security
Instructor: Mr. Dwight Robinson
December 10, 2015

Abstract
An outage or downtime at the online reservation system Sabre caused difficulties for many airlines, hotels and other hospitality industries all around the world. It affects business credibility, causes loss in revenue and legal procedures. Because of the recent delays Southwest, AirTran, American Airlines, US Airways, and United Airlines, who use Sabre global distribution system, topped the list of worst airlines in the US (Tooley, 2015).
Background
Sabre is one the leading provider of global distribution system to the travel and tourism industry. The Sabre GDS enables companies such as American Airlines, BCD Travel, Expedia, JetBlue, and Travelocity to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators worldwide. It headquarters in Texas and employs over 10,000 employees in 60 countries with revenues of approximately $3 billion. Sabre service is using worldwide by 400 airlines in more than 700 airports, by more than 125,000 hotel properties, 27 car rental brands, 50 rail providers, 16 cruise lines and other global travel suppliers around the world generating more than $5.85 billion in revenue each year for its customers. More than 600 million people make purchases through that system annually (Sabre Authors, 2014). Sabre offers the industry’s broadest range of technology solutions including, data-driven business intelligence, mobile, distribution and Software-as-a-Service solutions, used by travel suppliers and buyers to plan, market, sell, serve and operate their business. It processes over 1.5 billion API data requests daily (100,000 messages per second), which puts them in a group of companies such as…...

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