Pia Problems & Strategies Tqm

In: Business and Management

Submitted By hirajilani
Words 7870
Pages 32
Total Quality Management has been considered as one of the most significant management innovation of the 20th century. TQM is based on quiet native and traditional views of an organization but it has had a major influence on the contemporary management practices. TQM role and concepts are examined based upon how an organization will meet its mission and the definitive objective for long term survival.

Organization‘s main concern is how to achieve organizational goals & long term survival, it depends on multiple factors. The very basic level of organizational survival is based on the internal integration and the process of external adaptation.

The first section of the report presents the articles on which our study is based, the second section of the study is the introduction of the organization, and the third section shows the passenger survey and questionnaire. Fourth section results explorations and investigates of the challenges and problems which the national carrier PIA (Pakistan International Airline) is facing while implementing TQM.

The findings and results advocate that Total Quality Management System should develop itself with the changing internal and external environment. Some strategies have been by us which would improve the performance of the organization and help it to cope up with the challenges.

At last, our research conclusion & there also recommendations were made which are helpful for the organization (Pakistan International Airline) for their future perspectives.

Article # 1 Published: December 21, 2011
This article is not written with the intent of defending President ASIF ALI ZARDARI or his party. It aims to illustrate how the hyper personalization of politics and governance in Pakistan has created unachievable expectations for quick fixes, based on overly simplistic explanations of state failure.
Pakistan…...

Similar Documents

Strategies for Applying Creativity to Problems and Issues

...Strategies for Applying Creativity to Problems and Issues Stacy Fraunhoffer Critical and Creative Thinking Randall Vicks There are several strategies we can use for applying creativity to problems and issues concerning the topic. Our topic is from last week regarding a Chinese man who thinks he has the right to sue his wife because she failed to inform him of plastic surgery that she had done prior to them meeting. He says that he has been misled because he thought his children would have her beautiful genes. He is suing her because she had ugly children. I would begin by taking the novel approach to encourage the readers to research each side of the story so they had all the facts. Then I would also improve on what the writer originally had said. I would also devise or modify any new information that I may come across. Strategies for promoting curiosity in this story can be done several ways. I believe the best way would be the novel approach. Doing things by taking the novel approach seems to be very effective and that is because it is done in a new and different way. The other strategies which are devising or modifying a process or system, inventing a new product or service, finding new uses for existing things, improving things, and inventing or redefining a concept also work well. You need to have enough information to effectively deal with the problem and to see it from all aspects. These various methods can be used for producing ideas to eliminate the......

Words: 330 - Pages: 2

Ebay Problem and Market Strategy

...1. What is eBay’s problem? 2. Which marketing strategy was eBay following: market development or product development? Do you agree with it? 3. What decision-making process should CEO Donahoe utilize to make the decisions necessary to change the company’s product, customer approach, and business model? Pierre Omidyar founded a sole proprietorship in September 1995 called Auction Web to allow people to buy and sell goods over the Internet. The new venture was based on the idea of developing a community-driven process, where an organic, evolving, self-organizing web of individual relationships, formed around shared interests, would handle tasks that other companies handle with customer service operations. By May 1996, Omidyar had added Jeff Skoll as a partner and the venture was incorporated as eBay. Two years later, Omidyar asked Meg Whitman to direct corporate strategy to continue the accelerated growth rate of the company. Whitman brought to the company global management and marketing experience and soon became President and CEO. In almost no time, the company became one of the Web’s most successful sites, with 233 million registered users. By 2007, the average eBay user spent nearly two hours a month on the site—more than five times the time spent on Amazon.com SOLUTION 1. The previous CEO, Meg Whitman, had spent $6 billion to significantly expand the company through a series of acquisitions, such as Skype, PayPal, StubHub, Rent.com, Shopping.com, Stumbleupon,......

Words: 801 - Pages: 4

Impact of It on Tqm

...companies for targeted respondent and collect the data through face to face survey. After applying statistical tools on collected data we conclude that information technology influences all dimensions of total quality management and extent of affects increases with increased use of IT in total quality management. Ultimately, extent of IT use in total quality management reflects in shape of improve services quality, improved services productivity and improvement in quality management. Keywords Quality management, Information technology, empirical study, Pakistan, Questionnaires, TQM, IT 1 Muhammad Sohail Email: Leolionarya@gmail.com | BS.Commerce(Hon’s) Dept.Of Commerce B.Z.U Multan Chap # 1: Introduction This chapter will describe the major topics of the research which includes the background, unique features of the topic, research goals, significance of the research, the research strategy, objectives of the research and the research questions. At the end of this chapter the overall thesis structure will define, in other words the very precise form of all chapters and also show the summary in pictorial form. 2 Muhammad Sohail Email: Leolionarya@gmail.com | BS.Commerce(Hon’s) Dept.Of Commerce B.Z.U Multan 1.1 Background, Motivations and Research Scope World is changing rapidly but only one thing is constant that is change. Due to rapid globalization, both services and manufacturing firms are competing in creative environment which enables the firms......

Words: 14317 - Pages: 58

Integrative Problems and Virtual Organization Strategy

...Integrative Problems and Virtual Organization Strategy FIN/370 Integrative Problems and Virtual Organization Strategy In this paper, Team C will discuss Huffman Trucking Company and recommend a strategy that is best for this company and what will benefit the company the most. It will discuss the strategies such as undertaking IPOs, merging with other companies and ways to get other companies, as a way to help their company to branch out. Some of the other things that will be discussed are the benefits and risks, the advantages and disadvantages of all the approaches that should be taken into consideration for what is the best way to strategy for the business, the strengths and weaknesses of each approach, and the opportunities that each one has to give. Finally, the last thing discussed is the globalization on financial decisions, factors of the exchange rate risks, and the mitigation of exchange rate risk. The one thing that Huffman Trucking Company has is strength and they can use this if they decide to go public through the IPO. By doing this Huffman Trucking will be able to raise extra capital for the company. This will then increase the liquidity of the stocks and it will increase the revenue to invest or it could extend the business. This will give the Huffman Trucking Company an opportunity to market the company to the public to extend the company’s service. This strength is to be able to limit their competition. Therefore, this will increase the......

Words: 1080 - Pages: 5

Strategy as a Wicked Problem

...1. Define Wicked Problem, Examples, 10 Properties. 2. Summarize the 4 solutions listed 3. Summarize PPG’s situation and wickedness 4. Analyze their strategy to come up wickedness through solutions listed in the context: 1. Involve stakeholders, document opinions and communicate 2. Define the corporate identity 3. Focus on action and Adopt a “feed-forward” orientation 5. Lessons from case PPG Question 3 The company, founded over a century ago as a plate-glass manufacture, chemicals and coating business. PPG is a global player with 125 manufacturing facilities and partner over 25 countries,. PPG first became aware of strategy’s wickedness in the late 1980s. Two missteps taught the company that diversification, be it into other industries or countries, is fraught with peril: 1 Diversification: PPG expanded its portfolio by acquiring medical electronics businesses from Honeywell and Litton Industries in 1986 and from Allegheny International in 1987. However, the biomedical industry’s volatility and the units’ focus on customization did not fit the company’s competence in low cost, standardized production. As resulte: Seven years later, PPG had to sell the division. 2 Being in other countries: The company others wicked challenge was China, where PPG offering the market with something they do not have competitive edge over the local supplier. This result where PPG’s operations......

Words: 353 - Pages: 2

Tqm Proposal

...  1.0Title THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON CUSTOMER SATISFACTION AND COMPETITIVE ADVANTAGE The proposed title for this research study is The Impact of Total Quality Management (TQM) to achieve competitive advantage in the Hospitality Sector. The research will give a background of information and literature review on TQM practices and how it enhances customer satisfaction by offering effective customer service. It will present various methodologies and approaches that will be used to achieve the research objectives. Total quality management has been evolving in the hospitality business since quality assurance was introduced in the 1980s (Breiter et al 1995) 2.0. Introduction The hospitality industry is a service based industry as services are produced and consumed in real time and are inherently variable – from customer to customer, from provider to provider and from time to time for the same customer and/or the same provider (John 2003). Total quality management (TQM) in the hospitality industry has risen to amazing levels due to preferences, customer behavior and competition to retain and attract new customers. This has resulted in the demand for quality service thus necessitating the need to implement TQM strategies to have a competitive edge over other players in the industry. Acceptance of TQM strategies in the hospitality industry (Raj Kumar, 2005), with service quality being an important factor for growth and survival is an integral part to......

Words: 3868 - Pages: 16

Tqm & Cpr

...Introduction Businesses enterprise has been realized that there is a need to restructure their business practices and become more customer-focused. All recent business approaches and techniques have generally aimed at improving performance, increasing profits, gaining market share, and most importantly satisfying the customer who has become more educated and more demanding than ever. In the last two decades two organizational development models have dominated the business world for a considerable period of time namely Total Quality Management (TQM) and Core Process Re-engineering (CPR). TQM and CPR share a cross-functional relationship. Quality specialists tend to focus on incremental change and gradual improvement of processes, while proponents of re-engineering often seek radical redesign and drastic improvement of processes. Quality management often referred to as TQM or continuous improvement, means programs and initiatives, which emphasize incremental improvement in work processes, and outputs over an open-ended period of time. In contrast, reengineering, also known as business process redesign or process innovation, refers to prudent initiatives intended to achieve radically redesigned and improved work processes in a specific time frame. In contrast to continuous improvement, CPR relies on a different school of thought. The extreme difference between continuous process improvement and core process reengineering lies in where the start from and also the magnitude......

Words: 9463 - Pages: 38

Tqm in a Organization

...Contents Introduction 3 What does TQM cover? 3 Deming 14 Principles of TQM 3 Total Quality and Six Sigma 5 Six sigma DMAIC process elements 6 Application where Six sigma is better 6 Difference between Six Sigma & Total Quality Management 6 Reasons for adopting Total quality Management 7 Accurate time to adopt Total Quality Management (TQM) 8 Total Quality Management Tools 9 Principles of Total Quality Management 11 1. Customer centric approach 12 2. Employee involvement 12 3. Process approach 13 4. Integrated system 13 5. Strategic & systematic approach 13 6. Fact-based decision making 14 7. Continual improvement 14 8. Communication 14 The Concept of Continuous Improvement by Total Quality Management 14 Benefits of Total Quality Management in an Organization 16 Conclusion 17 References: 18 Introduction Total Quality Management (TQM) is a philosophy with the enthusiasm of accomplishing the overall performance of the organization. This globally recognized strategic technique has several benefits that make TQM trustworthy and applicable toward the business people. These benefits may include improving consumer satisfaction, focusing on employee motivation, reducing waste and improving overall performance of the organization. TQM is a problem solving technique that particularly focuses on continuous improvement of the quality of product, process and service. In this approach the management and employee can work together for the......

Words: 4289 - Pages: 18

Tqm Reprot

...Why should companies adopt TQM? JAMES YEH, LAURA PINEDA, STELLA SUN Introduction Total Quality Management explodes on the international since 1980. It is a management strategy which focuses on enhancing quality of not only the product, but also the customer satisfaction and all the processes in the organization, such as marketing, financing, manufacturing, training and so on. Its basic concept is that the entire company continuously aims to improve the quality as well as to reach the perfect quality associated with performance success and economic condition. TQM stresses the creative involvement of each person from CEO down, in the quest for quality. How can company succeed in ameliorating organizational performance? The process of TQM is the answer. Review of the Literature The notion of TQM was briefly introduced by Faigenbaum, he defines TQM as “an effective system for integrating the quality development, quality maintenance and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow for full customers and satisfaction.” In addition W.E Deming states that quality should start by the top management, and J.M. Juran pointed out that motivation and involvement are associated with quality improvement. Following these three researchers, other authors have developed the conception of TQM. TQM does help improve the development of the company but it is important to consider...

Words: 926 - Pages: 4

Futures Arbitrage Strategies End-of-Chapter Questions and Problems

...CHAPTER 10: FUTURES ARBITRAGE STRATEGIES END-OF-CHAPTER QUESTIONS AND PROBLEMS 1. (Delivery Options) The U.S. Treasury bond futures contract contains several imbedded options. First, the wild card option results from a difference in the closing times of the spot and futures markets. The Treasury bond futures contract stops trading at 3:00 P.M. Eastern time. The spot market for Treasury bonds operates until 5:00 P.M. Eastern time. The wild card option is the opportunity the holder of the short futures contract has to lock in the invoice price at 3:00 P.M. and make delivery if the spot price falls below the established invoice price between 3:00 P.M. and 5:00 P.M. The option exists only during the delivery month. Second, the holder of the short position has the right to deliver any of a number of acceptable bonds, known as the quality or switching option. Sometimes the holder of the short position will be holding a bond that is not the best to deliver. A profit is sometimes possible by switching to another bond. Third, because the last day for trading a T-bond futures contract is the eighth-to-last business day of the delivery month and delivery can take place during the remaining business days, there is an end-of-the-month option. The invoice price during those final delivery days is based on the settlement price on the last trading day. Thus, during the last seven delivery days, the holder of the short position has full knowledge of the price that would be received for......

Words: 3756 - Pages: 16

Pia Performance

...Comparative Efficiency Analysis of State Owned Enterprise (PIA) Versus Private Sector Enterprise (Shaheen Airlines); A Study of financial perspective PROBLEM STATEMENT: Financial Analysis Benefits The analysis of financial data employs various techniques to emphasize the comparative and relative importance of the data presented and evaluates the position of the firm. These techniques include ratio analysis, common-size analysis, study of the differences in components of financial statement among industries, review of descriptive material, and comparisons of the results with other types of data. The information derived from these types of analyses should be blended to determine the overall financial position. ➢ Liquidity ratios measure a firm’s ability to meet its current obligations. They may include ratios that measure the efficiency of the use of current assets. ➢ Borrowings capacity (leverage) ratios measure the degree of protection of supplies of long-term funds. ➢ Profitability ratios measure the earning ability of a firm. ➢ Investors are interested in a special group of ratios, in addition to liquidity, debt, and profitability ratios. ➢ Cash flow ratios can indicate liquidity, borrowing capacity. Analysis Financial analysis consists of the quantitative and qualitative and qualitative aspects of measuring the relative financial position among firms and among industries. Analysis can be done in different ways, depending on......

Words: 1023 - Pages: 5

Pia Management

...Introduction: Pakistan International Airlines Corporation (PIA) is the first appreciable company of Pakistan in Airline industry; it was founded in 1946 as Orient Airways, PIA became a state corporation on March 11, 1955. After this, Orient's planes were repainted in PIA's green livery. It has its main hubs at Jinnah International Airport, Islamabad International Airport, Allama Iqbal International Airport. It focused cities are Peshawar international Airport and Manchester Airport. The parent company is in control of Secretary of the Ministry of Defense (Government of Pakistan). The company slogan is “Come Fly With Us”. It headquarter resides at Karachi, Pakistan and the key people include Ch. Ahmed Mukhtar (Chairman PIA). PIA’s route network stretches to Asia, the Middle East, Africa, Europe, and North America. The conceptualization of service quality is the challenging issue for airline industry. There is a general agreement that the evaluation of services is more subjective than that of tangible goods and that an understanding of customers is central to understanding service quality; Kasper et al. (1999: 188), defines service quality as “the extent to which the service, the service process and the service organization can satisfy the expectations of the user.” Some prominent definitions include “conformance to requirements” (Crosby, 1984), “fitness for use” (Juran, 1988), or “one that satisfies the consumer” (Eiglier and Langeard, 1987). As per the Japanese......

Words: 6649 - Pages: 27

Integrative Problems and Virtual Organization Strategy

...Integrative Problems and Virtual Organization Strategy FIN/370 Integrative Problems and Virtual Organization Strategy The Huffman Trucking Company was founded by K. Huffman in Cleveland, Ohio in 1936 with one tractor-trailer. By 1945 the company grew to 16 tractors and 36 trailers. Some of the most important clients are the U.S. Government, automotive, electronic, and plastic industries. The company has four locations: Cleveland, OH, Los Angeles, CA, St. Louis, MO, Bayonne, NJ (Apollo Group, Inc. 2011). The company grew through the increase of internal sales, and the acquisition of five different carriers from the East. Up until now, this growth has enabled the Huffman Trucking to continue to be privately held. Huffman Trucking now wants to expand operations and is considering three separate options to do so. This paper will compare Huffman’s options to go public, acquire another organization within the same industry, or merge with another organization. Going Public By going public the Huffman trucking company will improve its liquidity, gain more acquisition opportunities, as well as the ability to gain capital at a lower cost ("Going Public Experts", nd). The process of going public is not all beneficial; some of the down sides are the extensive time needed to complete the process. Furthermore, the payments of millions of dollars in fees such as legal, accounting, printing, listing, filing, along with the government fees pay to meet the tough standards......

Words: 1236 - Pages: 5

Integrative Problems and Virtual Organization Strategy Paper

...Integrative Problems and Virtual Organization Strategy Paper Meline Constantin, Angela Currier, Brett Kinney, Nicole Mcclelland, James Schmidt, and Kevin Sult FIN 370 June 20, 2011 Cheryl Heath Integrative Problems and Virtual Organization Strategy The medical world has started to join corporate America. Large companies run multiple hospitals and medical facilities across the world and it puts smaller community hospitals in a position that is not always beneficial. Patton Fuller Community Hospital is no exception. They have decided to expand to help meet the demand of the public and to help their hospital make profits necessary to keep the facility running. However, there are some decisions that need to be made. The hospital could have an IPO or could merge or be acquired by another hospital. To decide which option is best, Team B will weight the pros and cons of each option by showing the strengths, weaknesses, opportunities, and threats created with each option. Strengths of an IPO, Acquisition and Merger The strengths of an IPO in a hospital would be to raise more capital for PFCH to use for their various corporate purposes such as working capital, acquisitions, and marketing, to name a few. With PFCH taking advantage of an IPO we can take advantage of new larger opportunities that can start building toward incorporation and statewide expansion. IPOs also allow the company to access their capital more rapidly, and......

Words: 1650 - Pages: 7

Integrative Problems & Virtual Organization Strategy Paper

...Integrative Problems & Virtual Organization Strategy Paper There are mainly three options for expansion when a company is privately held and wants to expand their operation. This paper will discuss three specific options that a privately held company would have if they were to expand. First of those options would be to go public through an IPO or Initial Public Offerings. The second option would be to acquire another organization in the same industry in order to expand the business. The third and final option being to merge with another organization. With all three of these options having strengths and weaknesses, this paper will discuss some of the strengths and weaknesses of each and what opportunities may arise from each approach as well as the threats. Other things that this company may want to consider when looking to expand are the effects of globalization on the company's financial decision as well as the factors that contribute to exchange rate risks. Finally ending the paper with mitigating the exchange rate risk. Going Public through an IPO Taking a business public or better known as participating in an initial public offering is a process where the business is offered to the public by selling stock of the company. In turn, these stocks represent a partial ownership in the company to the individuals that purchase the stock. One common step in deciding whether or not to take a company public it is always best to speak with an IPO consultant to help determine......

Words: 1357 - Pages: 6

Playstation Plus 12 Meses Suscripcion Ps4 (Leer Descripcion) | Mary Murphy | Lizzie Bluray Download free