In: Business and Management

Submitted By eyeced2
Words 1613
Pages 7


In regards to one of our core values featured in the company’s profile, i.e. Innovation, an internal renovation would be deemed necessary to achieve effectiveness in providing customer satisfaction.

We can use the element of innovation to create better or more effective processes, services or even ideas that would make our workshop to be one of high quality standards, a catalyst for growth and efficiency.



I have worked with the auto software programmer and we have been able to modify the system to make it more efficient in writing quotations than it initially was. Nevertheless, I would recommend that our customer service advisers undergo training that should enable them to improve on:

Realizing customer expectations
Conversation and communication skills
Building customer trust and loyalty
Customer feedback on service quality
Response speed to customer complaints

Since quality is basically exceeding customer expectations and our customer service department is our link to direct customer contact, we need to make sure that the department portrays the kind of image underlined in our mission and vision.

Through occasional interaction with the customer service advisors and marketers, I have realized that they to believe that we would have a competitive edge if we incorporated innovative services.


Autofine mechanics should have top quality mechanics skills and knowledge of kinds of vehicles i.e. European, Asian and American cars. This can only be achieved under regular training due to constant change in technology in different vehicles.

With this, we will be able to have constant quality in our service department that offers comprehensive motor vehicle repairs and maintenance services.

This can be…...

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