Professionalism

In: Business and Management

Submitted By swtcorina
Words 1693
Pages 7
Cora Hernandez
“Professionalism”

For about three months now I've been having poor Internet service quality I've been paying for 12 Mbps and have only ever experienced about 3 Mbps so I decided to call after the first week and I was told there was weather conditions that affected my area that the issue would get resolved promptly after about a month I was still experiencing poor connection quality so I called after about an hour on the phone I was told a technician would come out the next day to test my connection. On arrival the technician was in my opinion in a bad mood very few words not talkative very vague in answering questions all she did was replace the tower and said that should resolve the issue made me sign paper work saying she was there and drove off. To my surprise my issue was not fixed after the same technician came out two more times to do the same thing just replace the tower and be eager to leave I decided to call and basically clarify that I refused to pay my bill until the issue was resolved since I have had little to no service for three months the representative on the phone was really rude and certainly not professional accessing the account first and then asking security questions. He stated that I am obligated to pay my bill or service will be discontinued I argued my case and still couldn't make him understand after about 45 minutes I just said thank you and hung up the phone. I then proceeded to look online for other people with similar issues and I found out that every service provider carries a department called a retention department which strives to keep you as a customer and so in a matter of 15 minutes my attitude towards the company changed having gone from rude and unprofessional to a service rep who was very kind and courteous and stayed on the phone until the whole issue was resolved I got my balance of zero dollars and was…...

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