Vodafone Policy

In: Business and Management

Submitted By timxiaotianxu
Words 774
Pages 4
Vodafone policy report
The policy must include:

1. Brief description about organisation 2. policy introduction 3. performance Management System o performance review objectives 4. performance review roles and responsibilities 5. supervision and training 6. performance review guidelines 7. application of awards 8. salary reviews 9. resources 10. relevant organisational documents/legislation/templates o review dates 11. Using the following template attached.

Vodafone is a British multinational telecommunications company headquartered in London and with its registered office in New-bury, Berkshire. It is the worlds second largest mobile telecommunications company measured by both subscribers and 2013 revenues and had 434 million subscribers as of 31 march 2014.

For a giant tele-communication company like Vodafone, a good reputation is the key to keep the long term success. Thus customers feedback is really important, keep in touch with the subscribers will help the whole company find the mistakes or weakness. For example, i often heard that Vodafone automatically add a 10 dollar data boost for clients without letting them know the usage, but it might be written in the contract already. However the clients might not be aware of that in the first place, to get ride of these unnecessary conflicts between the clients will definitely help the company rise to another level in the market. That’s why a Regular customer feedback review policy is essential to the whole firm. With the help of this policy, there are hundreds of stuffs will work 24/7 to get in touch with the random clients, any negative feedback will be automatically ranked in the company recent issue board, and customer service manager will starting to follow up and figure out the solution then return to the clients. The whole idea of this policy is about…...

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