Behavioural Skills For Business

  • Cognitive Model and Behavioural Model

    Cognitive model and behavioural model are two of the most common approaches that have been using by the marketers to understand the consumer behaviour. Both approaches have their own supporters who are the theorists or marketers. However, there has been an argument that about which model describes the consumer behaviour the best existed in markets for decades. “Consumer behavior is widely understood as a problem-solving and decision-making sequence, the outcome of which is determined by the buyer's

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  • Behavioural Economics and Customer Complaints

    BEHAVIOURAL ECONOMICS AND CUSTOMER COMPLAINTS IN COMMUNICATION MARKETS A report prepared for the Australian Communications and Media Authority (ACMA) in connection with the public inquiry “Reconnecting the Customer” by Dr Patrick Xavier* Adjunct Professor of Economics & Finance, Curtin University Business School. May 2011 * Dr Patrick Xavier BEc (Hons), M.A., M.Ec, PhD is Director of Info-Comm Strategies and Adjunct Professor of Economics, Curtin Business

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  • Finance Behavioural

    Behavioural Finance Martin Sewell University of Cambridge February 2007 (revised April 2010) Abstract An introduction to behavioural finance, including a review of the major works and a summary of important heuristics. 1 Introduction Behavioural finance is the study of the influence of psychology on the behaviour of financial practitioners and the subsequent effect on markets. Behavioural finance is of interest because it helps explain why and how markets might be inefficient. For more

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  • Skills

    Part I The skills that are important to me in this order is: Time Management Stress Management Reading Comprehension Understanding Technology Proper Etiquette Communication Research Skills Math Financial Management The way my top five picks can help me in the classroom environment is. It can give me an format to follow so I can handled my online course work better. And it can show me what is important in the order that is needed. It can be an guide to me for future courses.

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  • Skills of Business

    for he would automatically have been seated at the captain's table, where he would have regaled everyone with amusing anecdotes. Clifton Lawrence was a theatrical agent who in his day had represented many of the major stars in the entertainment business. But, alas, M. Lawrence's day was over. Where once the agent had always insisted on the luxurious Princess Suite, oo this voyage he had booked a single room on a lower deck. 'First class, of course, but still... Claude Dessard decided he would reserve

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  • Listening Skills in Business

    Expressive skills and receptive skills make up the two skills of communication. Speaking and writing are generally referred to as expressive skills; they provide the means by which we express ourselves to others. The receptive skills, listening and reading, are the ways in which we receive information. It has been reported that senior officers of major North American corporations spend up to 80 percent of their working time in meetings, discussions, face-to-face conversations, or telephone conversations

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  • Business and Management Skills

    Business Management Skills To run a successful business you need a diverse range of business management skills. When you start your business it’s likely that your responsibilities will include: sales and marketing; accounts; human resources; and information technology (IT). How confident do you feel in your ability to manage them? It’s a good idea to plan ahead of time how you’re going to manage each area which may include delegating various functions to a business partner, undertaking

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  • Job Skills

    Job Skills Essay Having good business etiquette is a very valuable skill in the business world. It can make you stand out from others and can help your chances at success in your chosen career. Etiquette is unwritten rules that everyone should be aware of, and practice them. They are things such as dressing appropriately, good eye contact, well groomed, good handshake, manners, and just acting professional. Many relationships you develop will or could be very important so you will want to get

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  • Behavioural Finance Overview

    Behavioural Finance Topic 10 What it is: * Relatively new and controversial area in the study of finance. * Orthodox finance theory is based on a representative agent that is a rational utility ‘maximiser’ who makes unbiased forecasts about the future. * BF expands the attributes allowed for this representative, replacing the ‘rational’ agent with a ‘normal’ person who is susceptible to a range of cognitive illusions. How and why it began: * The idea that psychological factors

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  • Behavioural Finance

    consequence of having emotion in the stock market is the overreaction toward new information. According to market efficiency, new information should more or less be reflected instantly in a security's price. For example, good news should raise a business' share price accordingly, and that gain in share price should not decline if no new information has been released since. Over confidence (Terrence Odean) He found that overconfident investors generally conduct more trades than their less-confident

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  • Behavioural Finance

    A Behavioural Finance view of the Deepwater Horizon Disaster of 2010 INTRODUCTION The Deepwater Horizon disaster of 2010 was the largest accidental marine oil spill the oil industry has ever seen. It claimed 11 lives and caused huge environmental damage on the shoreline of the Gulf of Mexico by discharging circa 4.9 million barrels of oil. There have been numerous enquiries and studies into the accident to try to understand what happened, the goal of the enquiries was to establish where the fault

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  • To Reveal the Enormity of Communication Skills for Business Students

    their businesses. Communication is so important in business; in fact businesses want and need people with good communication skills. Effective communicators are, therefore high demand besides not surprisingly there is a high correlation between communication skills and income. Whatever the position ones have in business, performance will be judged mostly by the ability to communicate. Evidence of the importance of communication in business is found in numerous surveys of executives, recruiters

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  • Skills

    Communication Skills Strictly For Private Distribution CONTENTS INTRODUCTION 3 UNIT 1 4 BUSINESS COMMUNICATION SKILLS 1.1 THE IMPORTANCE OF COMMUNICATION: 1.2 BARRIERS TO COMMUNICATION 1.3 OVERCOMING BARRIERS 1.4 TEN COMMANDMENTS OF EFFECTIVE COMMUNICATION 1.5 NON-VERBAL COMMUNICATION 1.6 VARIETIES OF NON VERBAL COMMUNICATION 1.7 OMMUNICATION PRINCIPLES: 1.8 USING COMMUNICATION NETWORKS 1.7 FACE TO FACE COMMUNICATION UNIT 2

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  • Behavioural Segment

    affluence, the Indian customers are moving towards the health conscious sector. Especially in urban sector, with increasing work load and stress in their lives, people are getting attracted towards health product segment. Britannia has identified this behavioural change in the urban population of India and hence marked this market segment of health conscious people. Purchase behaviour: India is traditionally price-oriented market. Indian consumers prefer quality but within certain price range. New products

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  • Skills

    semi-structured interview with refugees. b. Maak een topic list for a semi-structured interview with people smugglers. These assignments must be made individually and e-mailed to your teacher, clearly mentioning in your subject: Assignment 1 Research Skills with your student name, number and class. They need to be in before the next class.

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  • Organizational Behavioural

    employees. Hackman and Oldham developed the job characteristics model which includes skill variety, task identity, task significance, autonomy, and feedbacks to affect motivation, satisfaction of employees. Each of these factors of the job characteristic model is very important in the work force. Though there are individual differences, which means that not everybody respond the same way. Skill variety is the number of skills required in the job, while task identity means the completeness of the task done

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  • Organizational Behavioural

    employees. Hackman and Oldham developed the job characteristics model which includes skill variety, task identity, task significance, autonomy, and feedbacks to affect motivation, satisfaction of employees. Each of these factors of the job characteristic model is very important in the work force. Though there are individual differences, which means that not everybody respond the same way. Skill variety is the number of skills required in the job, while task identity means the completeness of the task done

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  • Business Study Skill

    certain skill in their job or may have attended a college or technical school. An example of a skilled labour job is carpenters. Unskilled worker is a worker who has not acquired special skill or proficiency. If there is a shortage of migrant skills, the immigration restores the difference among labour supply and demand with no affect on local pay (Shah & Burke, 2005). The purpose of this report provides the reader a better understanding on the impact of multicultural environment to business communication

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  • Behavioural Finance and the Psychology of Investing

    CHAPTER 9 Behavioural Finance and the Psychology of Investing “The investor’s chief problem, and even his worst enemy, is likely to be himself.” —Benjamin Graham “There are three factors that influence the market: Fear, Greed, and Greed.” —Market folklore Be honest: Do you think of yourself as a better than average driver? If you do, you are not alone. About 80 percent of the people who are asked this question will say yes. Evidently, we tend to overestimate our abilities behind the wheel

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  • Skills in Business

    will need to work part of team and work with fellow colleagues to achieve the objectives of the business. They should have a positive image as well as professional when working in a team or working as a team. They should be able to persuade and negotiate with people when selling. As well as this they should have great customer service skills when serving/talking to customers. When working for a business, they will need to be confident as they will be talking to fellow staff and customers. If they

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  • The Behavioural Model of Abnormality

    The Behavioural Model of Abnormality The Behavioural model works on the basis that mental illness is learned behaviour, and that we learn it through the same ways that we learn normal behaviour. The Model divides these ways of learning into three groups. Classical conditioning, operant conditioning and social learning theory (SLT). Classical conditioning is the idea that our response to something can be changed or “conditioned” using other stimuli. We can see this from the Watson

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  • Negotiation Skills

    Negotiation Skills Training Manual 2006 By Desmond Oliveira Corporate Dimension Business Management Services [pic] Index Topic Page What negotiation is and why it is important Adversarial versus co-operative bargaining Planning the negotiation Preparation checklist Development exercise 1. Case study How to structure negotiations Personal power and how to increase it Development exercise 2. Personal power Behavioral

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  • M2 This Shows the Significance of Employbility Skills and Personal Skills in a Business Environment

    The Significance of employability, personal and communication skills in recruitment of staff Employability means the reason of the characteristics which gives people a chance to get a job, and also advance in their job role and adapt it to any given sector. Employability is improved by strong personal and communications skills which will improve the chances of getting employed by an employer There are numerous skills and qualifications desirable when applying for a job. Employers will look for

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  • Business Management Skills

    Business Management Skills To run a successful business you need a diverse range of business management skills. When you start your business it’s likely that your responsibilities will include: * sales and marketing; * accounts; * human resources; and * information technology (IT). How confident do you feel in your ability to manage them? It’s a good idea to plan ahead of time how you’re going to manage each area which may include delegating various functions to a business partner, undertaking

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  • Behavioural Skills

    Assesment 1 behavioural skills for Business 1. Analyse Jess’s role as a manager of the customer Engagement team using appropriate management and leadership theories. Jess role is to ensure the team is focussing, motivating and achieving their target for the year. Jess is also in charge of resolving issues, negotiation of new contract, but she is also representating the department at meetings, any approval has to go thought her. Jess role is complex and very diverse, in different situation

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  • Behavioural Finance Book Review

    on the subject. He is married with three sons and can be reached at michael.pompian@mercer.com. “ Michael M. Pompian describes various biases which we can see in human beings , also tells about various experiments on human beings in his book “ BEHAVIOURAL FINANCE AND WEALTH MANAGEMENT “ and tells “HOW TO BUILD OPTIMAL PORTFOLIOS THAT ACCOUNTS FOR INVESTOR BIASES “ The book is published by John wiley and sons, inc. ,Hoboken , New jersey. Published simultaneously in Canada. The book was published

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  • Behavioural Skills

    Behavioural skills for business Assesment 1 "Management is concerned with getting things done through the efforts of other. To get the work done through the efforts of others, the management has to undertake a number of activities in a systematic manner. These activities or elements, which every manager has to perform, are known as the functions of management." http://www.preservearticles.com/2012010319691/what-are-the-important-functions-of-management.html Koontz & O'donnell decided that the

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  • Behavioural Skills in Business

    BEHAVIOURAL SKILLS IN BUSINESS By Christopher McPhillips Brief: Faboil Ltd has evolved into a relatively successful organization within the biotechnology field. Credit for the company‟s success stems largely from the paternal approach adopted by its founder, Dr Alfred Brownlow, who wishes to retire from the organization, having recently celebrated his 70th birthday. Dr Brownlow has very much „led from the front‟ in terms of developing the product range for Faboil and has had the final say in

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  • Behavioural Approach

    Discuss the behavioural approach to explaining psychological abnormalities (12 marks) The behavioural approach focuses on the behaviour of an individual in order to explain psychological problems. Behaviourists claim that abnormal behaviour is learned through experiences in the same way as most other behaviour through classical and operant conditioning. Behaviourists believe the concept of classical conditioning can be used to explain the development of many abnormal behaviours, including phobias

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  • Popular Ipos and Behavioural Finance

    Popular IPOs and Behavioural Finance 1 a) The IPO of Facebook Executive Summary This report examines and evaluates any observable behavioural finance phenomena during the recent Facebook Initial Public Offering. It starts by looking into Facebook’s background and what led up to the decision of turning the company public. It gives a brief explanation on the reasoning behind the decision and outlines the company’s main aims and focuses. It then gets into a few behavioural finance theories which

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  • Management Skills, Leadership Skills.

    Instructor’s Manual Jane Murtaugh College of DuPage BUSINESS IN ACTION 3rd Edition COURTLAND L. BOVEE JOHN V. THILL & BARBARA E. SCHATZMAN Introduction This Instructor’s Manual brings together a set of completely integrated support materials designed to save instructors the trouble of finding and assembling the resources available for each chapter of the text. 1. Course Planning Guide Included in the guide are suggestions for course design, classroom activities, and supplemental teaching

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  • How Will Basic Business Skills Play a Role in Your Professional Life?

    basic business skills play a role in your professional life? What you don't know will hurt you. As a professional it couldn't hurt to know as much information as possible regarding not only in your trade but also general business knowledge. Ask yourself, what makes a successful professional? In any professional setting their are common key behaviors, actions, and way of thinking that are universal that are used to craft yourself into the ideal expert in your career. Basic business skills can sometimes

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  • Business Communication Skills

    BACKGROUND 1. Become the main and valuable healthcare partner. 2. Become the preferred supplier to the Malaysia’s healthcare providers and their strategic business partners. 3. Invest in their company’s employee. 4. Focus on providing logistics and operational services. 5. Provide scientific updates and specialist skills enhancement to their professional consumers. 6. Have capable consultants to provide effective solutions in various functions and positions. (b) SOURCE

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  • Essential Skills

    Essential Academic Skills Second Edition Edited by Kathy Turner, Brenda Krenus, Lynette Ireland and Leigh Pointon Oxford University Press 2011 COPYRIGHT NOTICE © THIS SAMPLE ESSAY IS COPYRIGHT OXFORD UNIVERSITY PRESS 2011. DISTRIBUTION AND COPYING IS PROHIBITED. Sample essay Topic: Test anxiety causes university students to underperform in their examinations. Discuss. Note: The essay is in the left column. In the right-hand column are short notes indicating which academic writing skills are being used

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  • Addiction - Behavioural

    Behavioural (learning) models of addiction Classical and operant conditioning in addiction Do we develop addictions simply by being rewarded for doing them? Classical conditioning and the initiation of addictive behaviour Stimuli that occur just before, or at the same time, as a learned stimulus (e.g. a drug) may become secondary reinforcers by association. An example of this is learning that the sights and sounds of a pub are associated with alcohol – the sights and sounds then produce the

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  • Business Communication Skills

    LO4 The audiences who may evaluate your business messages The variables of the communication process The importance of adapting your message to your audience Audience analysis Skills to LO5 LO6 Analyze your audience when composing messages Begin to shape the content, organization, and form of your messages to meet audience needs 12-12-20 9:37 PM Adapting Your Messages to Your Audience MODULE 2  19 Employability Skills 2000+ Checklist Module content builds these

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  • Skills

    have asked students to do since they start school. It is something that bosses ask their employees to do and what CEOs of companies must do to stay competitive. However, critical thinking is one of the hardest skills to hone and maintain. Also, critical thinking alone does not keep a business running. Critical thinking must be paired with creative thinking to be truly successful. Think it through, if a CEO stops trying to innovate or create new policies or products then they stop evolving and become

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  • Behavioural Studies

    based on selected inputs. (Hitt, Miller, Colella, 2006) Perception is effectively how we see the world, and every person sees it differently, resulting in creation of different impressions and sometimes, perceptual errors. Perception within the business world is crucial as managers can make up their minds about an employee by the first impression, which can be inaccurate and result in wrong decision making. Therefore it is important to take into consideration relevant characteristics before making

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  • Social Entrepreneurs Lack Business Skills Training, Education and Social Innovation

    SOCIAL ENTREPRENEURS LACK BUSINESS SKILLS TRAINING, EDUCATION AND SOCIAL INNOVATION By: Marisa Cloete Mini Research Proposal History and Theory of Graphic Design 3 TABLE OF CONTENTS TABLE OF CONTENTS ………………………………………………………………………….....3 LIST OF FIGURES …………………………………………………………………………………..4 APPENDIX…………………………………………………………………………………………….4 GLOSSARY OF TERMS ………………………………………………………………………..…..5 CHAPTER 1: RESEARCH PROBLEM …………………………………………………………...6 1.1

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  • Behavioural Patttern

    career management techniques but first of all I will like to analyze the job market as requested by the assessment criteria and which is also a very vital tool for any business organization. THE JOB MARKET The job market according to (soft times online) is one of the vital tool in business industries as it helps to recruit and serves as the blue print for future organizations and it is regularly conducted yearly via location of organizations in the case

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  • Business Skills

    1: There are many skills that I have learned outside of a classroom that are extremely relevant to my life today. I believe that the most important one of these are my customer service skills. Customer service is “emphasis on customer satisfaction that dictates that every worker should know how to provide good service to customers.” (Page 13, Ch 1) I have been providing customer service since I was 16 and still use this skill today. I was never taught customer service skills in a structured learning

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  • Behavioural Approach to Abnormality

    The behavioural approach believes all behaviour is learnt through conditioning, there are two types of conditioning. Classical conditioning is learning by association. This can be used to explain abnormal behaviour and used to treat it through systematic desensitisation (Wolpe) which is based on the ideas behind classical conditioning. Classical conditioning can explain abnormal behaviour through the study of ‘Little Albert’ in which experimenters taught Albert to associate a white rat with a loud

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  • Employability Skills

    Qualification | Unit number and title | Pearson BTEC Level 5 HND Diploma in Business (QCF) | Unit 47: Employability Skills Level 5 | Student name and ID number | Assessor name | | | Date issued | Completion date | Submitted on | 25thJanuary 2016 | | | Internal Verifier | | Assignment title | Training and Development- GE | InstructionsAbbreviation | * An electronic copy of your assessment must be fully uploaded by the deadline date and time. * You must submit one single

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  • Skills

    BT Personal Skills Journey Key skills training for young adults www.bt.com/personalskillsjourney Foreword The BT Learning and Skills Programme is passionate in its promotion of the key role communication skills play in our lives. We recognise that in this increasingly competitive world, we need to equip our young people with an understanding of the basics in life as early as we can, as businesses both large and small cannot afford to recruit staff who are unprepared for their start

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  • Behavioural Skills for Business - Stress

    It's almost impossible to live without some stress. And most of us wouldn't want too much stress, because if stress gets out of control, it may harm your health, your relationships, and your enjoyment of life. Stress is not an illness – it is a state. However, if stress becomes too excessive and prolonged, individuals can begin to suffer anxiety, depression and health problems. At first these health problems are mild, but can then get progressively more serious as we continue to experience repeated

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  • Business Research Skills

    practices”. In the present day workplace, the theories of Human Resource Management are countless due to its vital role in organisational efficiency, especially in an economy with an increasing movement towards service-based industries. “As the business environment becomes increasingly competitive and complex, knowledge and understanding of the contribution of people and other intangible assets to organisational performance have become critical success factors” (Robinson, 2006:31) The goal of

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  • Skills

    Industrial and Commercial Training Emerald Article: Skills and competency management Mark Homer Article information: To cite this document: Mark Homer, (2001),"Skills and competency management", Industrial and Commercial Training, Vol. 33 Iss: 2 pp. 59 - 62 Permanent link to this document: http://dx.doi.org/10.1108/00197850110385624 Downloaded on: 16-04-2012 Citations: This document has been cited by 2 other documents To copy this document: permissions@emeraldinsight.com This document

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  • Skills

    are 2 inches too short for the team. Sentences I live at 1 North Parkway, which is 3 blocks away from the post office, I can easily purchase the sixty-five 40 cent stamps you need. At Baylor's going out of business sale everything is discounted by 50% and I purchased a hand made wool sweater that originally cost $120.00. The long awaited decision should have been reached by the 14th day of deliberations; however 2 people on the twelve member jury held out

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  • Skills

    Two of my long term goals would to open another business just by myself. And to obtain my bachlors degree. To open my own business first thing is to have the money to open it up and do it all by myself without having a co owner. This is something I have been wanting to do for a long time. I know what it takes to open one up for I am involved with one now. Just having to do it all by myself will make it much harder unless I hit the powerball. And to obtain my bachlors degree I just have to

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  • Skill

    Communication Skills and Organizational Commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran) Hassan Zarei Matin Associate Professor, University of Tehran, Iran Golamreza Jandaghi Associate Professor, University of Tehran, Iran Fateme Haj Karimi Graduate, Public Management, University of Tehran, Iran Ali Hamidizadeh Graduate, Public Management, University of Tehran, Iran Abstract The aim of this paper is to identify the interpersonal communication skills that enhance

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